Facilitet på overnatningsstedet
Tjek tilgængelighed

Anmeldelser af Sheraton Qiandao Lake Resort

5 out of 5
Sheraton Qiandao Lake Resort
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 35 af i alt 60 anmeldelser" "
Bedømmelse på 8 − Udmærket. 15 af i alt 60 anmeldelser" "
Bedømmelse på 6 − Okay. 6 af i alt 60 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 60 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 60 anmeldelser" "

9,2/10

Rengøring

8,4/10

Service og personale

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jianjiang

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022

10/10 Fremragende

David Ki Wai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…
Overnattede 1 nat i november 2021

8/10 Udmærket

sihjie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
景觀一絕
這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！ 早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。
Overnattede 2 nætter i juni 2021
Svar fra Carlar den 15. jun. 2021
尊敬的宾客：感谢您对酒店的肯定！酒店呈弧形面对千岛湖中心湖区，背靠千岛湖主城区，闹中取静，交通便利。也看到您提到入住期间遇到的问题，我们也会努力改进不足。期待您能再次前来度假！祝生活愉快！

10/10 Fremragende

tahsuan

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2021
Svar fra Carlar den 21. apr. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您对酒店的肯定及满分点评！期待您能再次前来度假！

10/10 Fremragende

Kaixiong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2021
Svar fra Carlar den 13. apr. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！期待您的再次光临！祝生活愉快！

10/10 Fremragende

zuyi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
家庭出游
非常不错，湖景美丽
Overnattede 1 nat i april 2021
Svar fra Carlar den 13. apr. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！非常开心酒店的风景得到您的肯定，期待您的再次光临！祝生活愉快！

10/10 Fremragende

Dahlia

Overnattede 2 nætter i marts 2021
Svar fra Carlar den 13. apr. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！祝生活愉快！

4/10 Dårligt

Jie

Overnattede 2 nætter i januar 2021
Svar fra 考拉 den 18. feb. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！非常遗憾未能得到您的肯定，我们非常希望能够得到您的意见与建议。期待您的再次光临！祝生活愉快！

10/10 Fremragende

xian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
很好
很好
Overnattede 1 nat i december 2020
Svar fra Carlar den 1. mar. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您对我们的肯定，期待您再次前来度假！祝生活愉快！

10/10 Fremragende

xian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
很好
很好
Overnattede 1 nat i december 2020
Svar fra 考拉 den 18. feb. 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您对酒店的肯定，非常期待您的再次光临！祝生活愉快！

10/10 Fremragende

huiqin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
酒店很不错，服务好，还免费升级高楼层。早餐很棒
Overnattede 2 nætter i maj 2020
Svar fra Carlar den 25. maj 2020
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！期待您能再次前来，祝一路顺风！

2/10 Forfærdeligt

Edwin

Overnattede 2 nætter i april 2020
Svar fra Carlar den 6. maj 2020
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！非常遗憾未能得到您的肯定，我们非常希望能够得到您的意见与建议。也非常期待您能再次选择我们，祝生活愉快！

8/10 Udmærket

Michael Ka Chung

Synes godt om: Rengøring, service og personale, værelsets komfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Overnattede 1 nat i august 2019
Svar fra 客户关系经理Carlar den 3. dec. 2019
Dear Michael, Thank you for choosing Sheraton Qiandao Lake Resort and making Suggestions. We look forward to your choosing us again!

10/10 Fremragende

Matus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Overnattede 1 nat i februar 2019
Svar fra 客户关系经理Carlar den 3. dec. 2019
Dear Matus, Thank you for taking the time to share your feedback about our hotel. We appreciate the opportunity to welcome your family. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Sheraton Qiandao Lake Resort.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2019

10/10 Fremragende

GUANTING

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2019
Svar fra 客户关系经理Carlar den 5. dec. 2019
尊敬的贵宾：您好，感谢您选择入住绿城千岛湖喜来登度假酒店并满分好评！期待您再次前来！祝生活愉快！

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good
房間很大舒適安靜
Overnattede 2 nætter i november 2018
Svar fra 客户关系经理Ada den 25. nov. 2018
尊敬的贵宾：您好，感谢您选择入住绿城千岛湖喜来登度假酒店并对酒店环境的点赞，酒店是千岛湖中心湖区唯一国际品牌酒店，呈弧形面对千岛湖中心湖区，背靠千岛湖主城区，闹中取静，交通便利，设施齐全，欢迎您再来度假。绿城千岛湖喜来登度假酒店全体员工祝您工作顺利！心想事成！

8/10 Udmærket

TSUI HUA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All good, 除了西餐廳選擇太少
Overnattede 1 nat i oktober 2018
Svar fra 客户关系经理Ada den 25. nov. 2018
尊敬的贵宾： 感谢您选择入住绿城千岛湖喜来登度假酒店！ 有任何可以帮到您的或者更加详细的建议给到我们，请随时联系我们 期待您的再次光临

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Overnattede 2 nætter i oktober 2018
Svar fra 客户关系经理Ada den 25. nov. 2018
Honored guests: hello, thank you for choosing at greentown sheraton qiandao lake resort hotel and the hotel environment point of praise, the hotel is the only international brand hotel, thousand island lake center lake with arc facing the thousand island lake center lake, back against the thousand island lake in, in, the transportation convenience, the facilities are complete, you are welcome to come again on holiday.All staff of sheraton Qingdao lake resort greentown wish you every success in your work!Get what you want!

10/10 Fremragende

xi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
酒店设施齐全，位置优越，服务也很到位，整体入住感觉不错。
Overnattede 1 nat i juni 2018

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
隔日還續住…門口有掛上請勿打擾…早上10點多就有服務員開門要打掃，睡夢中讓人來不及穿衣服。五星外觀只有一星服務。電話開通撥打外線要等10分鐘。保險箱無法打開也是等了10分鐘。酒店叫的出租車無跳錶…被司機喊價吭錢。住湖景房但晚上一片黑也看不到什麼。這酒店不值得花2500¥高房價入住。

10/10 Fremragende

CHIA-CHU, 臺灣

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
很不錯的環境
位置不錯，湖景房面對一片開闊的湖水感覺很棒。
Svar fra SEVEN den 20. apr. 2018
尊敬的CHIA-CHU, 非常感谢您于入住千岛湖喜来登度假酒店，拥有优越的 地理位置是我们酒店的特色，也是我们优势之一。您的认 可对我们来说，是最为珍惜的褒奖！再次感谢您的下榻， 我们期盼再次为您服务！

10/10 Fremragende

Xujin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！
景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！
Svar fra Seven Fang den 14. apr. 2018
尊敬的宾客，感谢选择千岛湖喜来登度假酒店，并抽出时间分享您的入住体验。正如您所亲身感受，我们酒店是很适合亲子出游的度假酒店， 能为您的旅程带来更多惊喜，是我们的荣幸，我们期待您再次光临！

8/10 Udmærket

Ng

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall is ok, just the check in process a bit slow
Svar fra Seven den 14. apr. 2018
Thank you for your feedback. Your comments have been noted and we have spoken to to ensure this will not happen again. We hope to have the pleasure of welcoming you back to our hotel again in the near future. Thank you.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Overnattede 2 nætter i marts 2018
Svar fra Seven den 14. apr. 2018
Thank you for taking the time to share your feedback regarding your recent stay with us at sheraton QiandaoLake resort. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the Problem has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. We look forward from you and to welcoming you back to sheraton QiandaoLake resort in the near future. Thank you! Sincerely

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
推荐入住
酒店环境很安静，不远处就是镇中心，吃饭很方便
Overnattede 1 nat i december 2017
Svar fra Seven den 28. feb. 2018
尊敬的宾客，感谢您与我们分享入住体验，拥有优越的 地理位置是我们酒店的特色，也是我们优势之一。您的认 可对我们来说，是最为珍惜的褒奖！再次感谢您的下榻， 我们期盼再次为您服务！

10/10 Fremragende

Xuyang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
值得入住
地點不錯挺方便的 陽台湖景很好，服務人員素質也不錯，房間打掃時連皮鞋的幫忙擦了，讚一個
Overnattede 2 nætter i november 2017
尊敬的宾客，感谢您对我们的认可，酒店的服务能得到您的肯定和认可， 我们感到非常的荣幸，我们会继续努力， 做到更好， 增加宾客入住的满意度，我们期待您能再次入住。

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Overnattede 3 nætter i august 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
下午16点抵达酒店的，竟然房间还没有打扫好，这个略不满意；前台设有spg会员柜台，但是会员任何额外服务；酒店提供脚踏车，电动车租借，非常方便；房间视野也不错，床很舒服；退房时需要排蛮久的队，对于没有额外消费的客人竟然不设快速退房通道，这个有待改进。
Overnattede 1 nat i august 2017

10/10 Fremragende

wei

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
各方面感受都很好，但含早餐的房间好像不多，总是预订不到
Overnattede 2 nætter i juni 2017

8/10 Udmærket

Jack E.

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
风景不错特别是高层中间几个人房间 房间很新 酒店位置很好 服务也不错 有些水上项目可以玩玩 还可以骑自行车沿着湖溜达 适合住个几天慢慢玩
Svar fra Seven den 14. apr. 2017
尊敬的宾客，感谢您与我们分享入住体验。我们很高兴您对酒店作出的好评和称赞！您的好评是我们前行的动力，酒店将不断提高服务 量，带给您更多惊喜体验。再次感谢您对千岛湖喜来登度假酒店的厚 爱，我们期待着你的再次光临！

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring

10/10 Fremragende

Da-maha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
窓から見える湖は絶景！夕日もちょうど見える方角なのでしばらく見とれてしまうほど。また来るなら 絶対ここを利用したいと思います。

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, værelsets komfort
为了省点电，闷热的天气不开空调主机，打了几个电话也不解决问题，太烂了！

10/10 Fremragende

HUAN, 江苏

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
高峰期时段前台只有一个人，排队太久服务效率不高。当然酒店环境以及地理位置和风景都很好。

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Udmærket

Simon saiwing

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

10/10 Fremragende

Qian wen, hong kong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
overall good
The room was nice and comfortable just as seen in the pictures. We stayed one night and had dinner and lunch(2nd day) in the Chinese restaurant of the hotel and it was really great! One drawback is that the cleaning staff attempted to clean the room while we were out in the morning, and she just left when she found we did not checked out yet.she just took away the bed sheets and left with mess. We asked them to make the bed again after we came back, and the staff told us that the front desk told them we checked out already so they came in to clean. There's some problems in the communication between staff and we hope they can improve accordingly.

8/10 Udmærket

Stefan, Berlin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will come back!
Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Udmærket

Yan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

10/10 Fremragende

Wei-Lin, 台灣

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
真的是很棒的飯店，很適合渡假休息的地方！

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
一应俱全的酒店，很棒。
酒店可以玩各种水上娱乐设施，价钱还算合理。还可以租游艇。酒店里面还有游乐园，小朋友玩得很开心。地理位置非常好，步行到千岛湖大排档或者湖滨天地都在30分钟以内。吃完饭湖边走走很是惬意。千岛湖很安静。值得再去。

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

地理位置不错，但下次绝对不会花这么多钱住这家酒店了, 杭州

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
酒店位置很不错，服务就一般啦，就是顶着喜来登的中国酒店而已
地理位置真的很不错，出去吃饭都很方便，住的是海景套房，外面风景很不错，但服务真的连锦江之星都不如，这里根本享受不到五星喜来登的服务！连最根本的问好都没有！真的不知道这家喜来登怎么在管理的！但给我们加床的那位阿姨蛮好的，亲切！前台也是，服务感受真的太一般了！包括早餐也是，真心一般，而且还要200一位！太坑了…

8/10 Udmærket

Mary, New York City

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel with great view of the lake.
This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

8/10 Udmærket

Jianhong, 中国

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
还可以
总体还可以！

10/10 Fremragende

yucheng, 北京

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
千岛湖畔好住处
酒店环境相当不错，客房干净、舒服，下次去还会预定这里