Thank you for your feedback, dear guest. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. In order for our guests to be at their bests, it is imperative that our staff members are at their best, and we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in Hangzhou, I hope you will return to our hotel so we can deliver the flawless service experience you deserve.

尊敬的宾客，感谢您入住杭州城中香格里拉。香格里拉热情好客，亲如家人，让客人感到宾至如归、喜出望外是我们一直以来所追求的服务水准。再次感谢您的鼓励与认可，我们会继续努力，为每位光临的宾客打造一个温馨的家外之家，我们期待您的下次光临。

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Thank you for taking the time to write a review about your recent stay at Mid-town Shangri-la, Hangzhou. We appreciate your feedback and we’re very sorry you were unhappy with guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

尊敬的宾客，感谢您选择下榻杭州城中香格里拉。我们很荣幸得知近期的住宿达到您的期待，诚挚期待您的再次光临。

Thank you for your feedback, dear guest. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. In order for our guests to be at their bests, it is imperative that our staff members are at their best, and we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in Hangzhou, I hope you will return to our hotel so we can deliver the flawless service experience you deserve.

尊敬的宾客，感谢您入住杭州城中香格里拉。出色的服务与无微不至的关怀是我们一直以来所希望为宾客们呈现的入住体验。同时也很抱歉得知您入住期间仍有些不完善之处，我们由衷的感谢您的分享，诚挚期待您的下次光临。

Thanks for staying here at the Mid-town Shangri-la, Hangzhou. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Thanks for staying here at the Mid-town Shangri-la, Hangzhou. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Dear Guest, thank you for choosing Midtown Shangri-La, Hangzhou, we are pleased to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

尊敬的宾客，感谢您选择下榻杭州城中香格里拉大酒店。我们很荣幸得知近期的住宿达到您的期待，诚挚期待您的再次光临。

感谢您入住杭州城中香格里拉大酒店。非常感谢您的反馈，期待您的下次光临。

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并给予评分，关于您此次入住更多的体验感受，不知能否与我们分享更多信息，您的宝贵意见对于我们来说至关重要。 期待您的再次光临！

尊敬的宾客，感谢您入住杭州城中香格里拉大酒店。酒店位于杭州市中心地理要位，毗邻嘉里中心购物商城与西湖景区。酒店附近交通便利，公共交通设施围绕，且位于地铁1号线与2号线交汇位置。是您商务出行与旅行入住的优选。我们诚挚期待您的再次光临。

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并给予评分，关于您此次入住更多的体验感受，不知能否与我们分享更多信息，您的宝贵意见对于我们来说至关重要。期待您的再次光临！

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并给予评分，关于您此次入住更多的体验感受，不知能否与我们分享更多信息，您的宝贵意见对于我们来说至关重要。期待您的再次光临！

尊敬的宾客，感谢您光临杭州城中香格里拉大酒店并给予点评。酒店坐落在杭州嘉里中心，离西湖咫尺之遥，可以欣赏到美丽的西湖及城市景观，同时也与众多品牌商铺近在咫尺，让您尽享便利舒适购物。诚挚欢迎您再次光临。

尊敬的宾客，感谢您光临杭州城中香格里拉大酒店并给予点评。酒店坐落在杭州嘉里中心，离西湖咫尺之遥，可以欣赏到美丽的西湖及城市景观，同时也与众多品牌商铺近在咫尺，让您尽享便利舒适购物。诚挚欢迎您再次光临。

尊敬的宾客，感谢您选择杭州城中香格里拉大酒店，我们很高兴的得知您对您近期的体验感到满意。同时也非常感谢对我们同事的肯定，期待您的下次光临。

Dear guest, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.

Dear guest, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并给予点评。我们很抱歉没能让您在入住期间享受到应有的高品质设施和服务。我们对您在客房中遇到的问题诚挚道歉。我们已将您所反映的问题反馈给相关部门，并且在积极核实与解决该问题，以确保这一情况不再发生。诚挚欢迎您的再次光临。

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并给予点评。酒店坐落在杭州嘉里中心，离西湖咫尺之遥，可以欣赏到美丽的西湖及城市景观，同时也与众多品牌商铺近在咫尺，让您尽享便利舒适购物。诚挚欢迎您再次光临。

Dear Guest, Thank you for your kind review for Midtown Shangri-La, Hangzhou. We are very happy to know that you enjoyed your recent stay with us, it's what we are proud of. We are looking forwarding to seeing you again.

Dear guest, thanks for your kind comments about your recent stay with us. Hope to see you soon in the near future.

Dear Guest, Thank you for your kind review for Midtown Shangri-La, Hangzhou. We are very happy to know that you enjoyed your recent stay with us, it's what we are proud of. We are looking forwarding to seeing you again.

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并给予点评。酒店坐落在杭州嘉里中心，离西湖咫尺之遥，可以欣赏到美丽的西湖及城市景观，同时也与众多品牌商铺近在咫尺，让您尽享便利舒适购物。诚挚欢迎您再次光临。

Dear Guest, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.

Dear Guest, Thank you for your kind review for Midtown Shangri-La, Hangzhou. We are very happy to know that you enjoyed your recent stay with us, it's what we are proud of. We are looking forwarding to seeing you again.

Dear Guests, thank you for choosing Midtown Shangri-La, Hangzhou, we are very happy to know that you enjoyed your recent stay with us. We are looking forward to seeing you again.

Dear Guest, Thank you for staying with us and thank your for your review. We appreciate your feedback and your advise has been informed to our relevant team. We are looking forward to seeng you next time.

Dear Guest, Thank you for your review. We are very happy that you enjoyed your recent stay with us, looking forward to seeing you again.

Dear Guests, thank you for your review. We are looking forward to seeing you again.

Dear Cheuk On, thanks for taking the time to write your review, and I hope to see you return to us soon to shape your own Shangri-La experience.

Dear guest, We apologize for the noise issue you encountered during your stay at Midtown Shangri-La,Hangzhou. Your comfort is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. We hope that the next time you’re in Hangzhou, you’ll consider staying with us again.

Dear Guest, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Shangri-La experience.

尊敬的宾客，感谢您下榻杭州城中香格里拉大酒店并对此次的住宿提供反馈意见。我们很抱歉您遇到了不符合我们一贯水准的服务，保证宾客满意是我们工作中的第一要务，因此我们已经将您的意见传达给我们相关部门的同事，确保此问题得以解决。非常感谢您将此问题反馈给我们。希望您下次来杭州旅行时，能考虑再次入住我们的酒店。