4/10 Dårligt
Louis, Auckland
Rejste med partner
16. sep. 2025
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par.
We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen).
For the price of this hotel, we expected alot more than we recieved.
Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated.
The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing.
Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day.
On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable.
The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests.
This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests.
We would not recommend this hotel, spend your hard earned money elsewhere.
However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Louis
Overnattede 2 nætter i september 2025