The day before our trip we called Mandoki to see if our room could be ready before 4pm, and was told that it was vacant so we were going to be able to check in at lunch. When we were an hour out, I called to let the hotel know we were almost there & was told that the room still wasn't ready but we could use the amenities on site. They have restrooms & many pools to keep busy, but we weren't able to get into our room until 4:30 pm. The lady at the check in desk was very pleasant and nice. We enjoyed everything about our room, & the location of the beach & the many activities to keep busy. The day we left we overslept but while getting our stuff packed to leave our hotel phone was ringing, when I answered the fella said "are you having some kind of problem getting out" very rude. He informed me if we weren't out of the room in 20 minutes, he was going to call the police to remove us. Given checkout is at 10, & this is at 10:45. As we're gathering the remainder of our items, housekeeping comes into the room, & slams the door behind her. She gives us a dirty nasty look. I make the comment about the staff being rude, & she responds "Say whatever the F-bomb you want"... in front of my 5 & 7 year old daughters. You would think for the amount of money paid, they could hire friendly people. Who wants to go on vacation & deal with a nasty attitude? Other than staff, we enjoyed our trip!