Udendørs pool
Tjek tilgængelighed

Anmeldelser af Hyatt Centric Guatemala City

4.5 out of 5
Hyatt Centric Guatemala City
12 Calle 2-25, Zona 10, Guatemala City

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 453 af i alt 548 anmeldelser" "
Bedømmelse på 8 − Udmærket. 55 af i alt 548 anmeldelser" "
Bedømmelse på 6 − Okay. 24 af i alt 548 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 548 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 548 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,6/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Joseph Alan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff throughout. One of the best Ive ever had!
Overnattede 3 nætter i maj 2024
Svar fra Fernando Ximenez - GM den 13. maj 2024
Thank you for your comments, we hope to see you soon!

10/10 Fremragende

Tiffany

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Fernando Ximenez - GM den 13. maj 2024
Gracias por sus comentarios, esperamos pueda visitarnos pronto.

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bonita
Overnattede 1 nat i maj 2024
Svar fra Fernando Ximenez - GM den 13. maj 2024
Gracias por sus comentarios, esperamos pueda visitarnos pronto.

10/10 Fremragende

Nichelle Amber

Overnattede 3 nætter i april 2024
Svar fra Fernando Ximenez - GM den 23. maj 2024
Gracias por sus comentarios, esperamos vuelva pronto.

2/10 Forfærdeligt

Joseph

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
DO NOT TRUST ANYONE AT THE HYATT IN GUATEMALA CITY The front desk staff here is either incompetent or untrustworthy, or both, which in our case put us in a situation where we feared for our lives. 1. Upon our arrival, they tried to overcharge us for an 8-minute drive from the airport rather than the previously agreed amount (in writing) that was barely a tenth of what they now wanted. 2. They arranged a car and driver for us to Lake Atitlan (at double the price our local friends usually pay), but when the driver arrived, he admitted he had never actually driven to San Marcos. After a couple hours, about half way through the trip, he also admitted that due to his old age, he had trouble seeing at night — which was evident. We were so concerned that we’d die on the dark, windy roads that I asked him to pull over so I could drive the rest of the way. He was grateful. To conclude, we expected that a hotel at the calibre of an international chain like the Hyatt, would be able to arrange safe, reliable, and reasonably priced transport considering we made the request 3 weeks in advance via phone and email. What we got, instead, was a dangerous and overpriced misadventure that we’ll hopefully laugh at, one day. I would not recommend this hotel, and I will not stay here again.
Overnattede 1 nat i marts 2023
Svar fra Fernando Ximenez - GM den 13. maj 2024
We appreciate your comments, we will be working to improve our customers' experience.

10/10 Fremragende

ALFA CAROLINA MALDONADO

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
:)
Overnattede 2 nætter i april 2024
Svar fra Fernando Ximenez - GM den 2. maj 2024
Esperamos haya tenido una estadía placentera. Saludos,

10/10 Fremragende

Antonio

Overnattede 1 nat i april 2024
Svar fra Fernando Ximenez - GM den 13. maj 2024
Gracias por sus comentarios, esperamos pueda visitarnos pronto.

10/10 Fremragende

michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great customer service and our room was nice . The food in the restaurant is also good
Overnattede 1 nat i april 2024
Svar fra Fernando Ximenez-Cruz GM den 17. apr. 2024
Dear Ms. Michelle We appreciate your rating and your comment, we hope to see you soon.

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Fernando Ximenez-Cruz GM den 17. apr. 2024
Dear Jason We appreciate your rating, we hope to see you soon.

10/10 Fremragende

Reynaldo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy buen servicio e instalaciones nuevas
Overnattede 1 nat i april 2024
Svar fra Fernando Ximenez-Cruz GM den 17. apr. 2024
Estimado Sr. ReynaldoGracias por su comentario, estamos trabajando para mejorar cada dia, esperamos verlo pronto.

6/10 Okay

Erwin, Aurora

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice hotel. Terrible service at roof bar. Four waiters just standing around ignoring not only me but other customers as well, this happened both days I was there .
Overnattede 3 nætter i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 17. apr. 2024
Dear Mr. Erwin We appreciate your comment and we apologize for the inconvenience, we deeply value your feedback, this definitely motivates us to continue improving day by day, we are already working on solving it, we hope you can return to enjoy our services.

10/10 Fremragende

Claudia

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Excellent experience. I have been staying in this hotel for years and the experience always makes me want to come back.
Overnattede 2 nætter i april 2024
Svar fra Fernando Ximenez-Cruz GM den 9. apr. 2024
Dear Ms. Claudia We appreciate your feedback and your preference, we hope you come back soon to enjoy our services.

10/10 Fremragende

Esteban

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful location, great staff!
Overnattede 1 nat i april 2024
Svar fra Fernando Ximenez-Cruz GM den 9. apr. 2024
Dear Mr. Esteban We appreciate your feedback and your preference, we hope you come back soon to enjoy our services.

10/10 Fremragende

Asha L

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property. Rooms were exquisite. Staff was very professional.
Overnattede 7 nætter i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 5. apr. 2024
Dear Asha We appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

10/10 Fremragende

Katherine, San Francisco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 5. apr. 2024
Dear Katherine We appreciate your rating, we hope to see you soon.

8/10 Udmærket

Jess

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Absolutely best service and clean beautiful pool
Overnattede 1 nat i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 2. apr. 2024
Dear JessWe appreciate your rating, we hope to see you soon.

10/10 Fremragende

Tolentino

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lo mejor de Guatemala
Overnattede 1 nat i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 2. apr. 2024
Estimado Sr. Tolentino Agracedemos su puntuación, esperamos verlo pronto.

10/10 Fremragende

Evelyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was excellent and welcoming!
Overnattede 3 nætter i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 26. mar. 2024
Dear Ms. EvelynWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

8/10 Udmærket

Eldad, pawtucket

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Fernando Ximenez - GM den 24. mar. 2024
We appreciate your feedback, hope to see you soon!

10/10 Fremragende

Addison

Overnattede 1 nat i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 2. apr. 2024
Dear Addison We appreciate your rating, we hope to see you soon.

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Luxurious and beautiful new hotel. A true treat.
Overnattede 1 nat i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 11. mar. 2024
Dear DanWe appreciate your rating and review, we hope to see you soon.

2/10 Forfærdeligt

Louis

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff should be trained to know what places are around the area. I asked 3 staff members for a nice bar close by and the answer was always “ I don’t know.
Overnattede 1 nat i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 11. mar. 2024
Dear LouisWe appreciate your comment and we apologize for the inconvenience, we deeply value your feedback, this definitely motivates us to continue improving day by day, we are already working on solving it, we hope you can return to enjoy our services.

10/10 Fremragende

Elaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 11. mar. 2024
Estimada ElaineAgracedemos su puntuación, esperamos verlo pronto.

10/10 Fremragende

Alejandro

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelentes instalaciones, servicio y ubicación.
Overnattede 2 nætter i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 11. mar. 2024
Gracias por su comentario y por su puntiación, esperamos tenerle de vuelta pronto

10/10 Fremragende

Andres

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Fernando Ximenez-Cruz GM den 6. mar. 2024
Estimado Andres Agracedemos su puntuación, esperamos verlo pronto.

8/10 Udmærket

Jimena

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 29. feb. 2024
Estimada Srta. JimenaAgradecemos su calificación

4/10 Dårligt

Geovanny

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I love the Hyatt but this was a different experience. Emailed to confirm early check-in weeks in advance. Was told it can be arranged (I have the email to confirm). Arrived 9:45am and early check-in was not available. Was Asked to sit in the waiting area to “see what they can do” two staff changes later still Nothing. No one came to informed Room reserved for 2 however equipped everyday As if it was services for 1. 1 set of towels, 1 robe, had to ask for additional supplies daily. Literally daily. The second day while waiting for an additional key card since it was removed while the room was being serviced the bell man asked “did you receive your complimentary drink upon arrival” to which I responded oh no we weren’t offered anything during the time we were waiting for the room 9:45am until 15:00. While at the rooftop enjoying a drink and a bite noticed a bug on the table brought it to their attention and I was treated as if I planted the bug. They offered a Complementary beer for this I don’t know why or what the purpose of that was. Asked to schedule drop off at the airport and on my day of checkout I was told “they didn’t have that arranged for me” had to call a taxi on my own. And today a day after checking jour I receive and email asking me to check out. Which I already did YESTERDAY. I really hope I don’t get charged for this. Overall it’s a wonderful hotel, great location, excellent rooms and amenities. But this time around my personal experience wasn’t the greatest.
Overnattede 5 nætter i februar 2024
Svar fra Fernando Ximenez - GM den 27. feb. 2024
We regret the inconvenience caused to your stay, due to the high occupancy of the hotel, early check-ins are subject to availability since we depend on guests leaving the rooms and processing the cleaning. We look forward to staying with us again and improving your Hyatt experience with you.

10/10 Fremragende

Emmanuella Annette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really liked this property. The pool area on the 16th floor was nice (although the cabana we were seated at was missing the covering—this should be addressed) despite that it was relaxing. Rodrigo, one of the Front Desk attendants was great. He helped to make our time at the property so enjoyable. He gave us information and coordinated activities with a tour company for us during our stay. Honestly, the staff at Hyatt Centric in Guatemala City-Zona10 were polite and attentive. An added bonus was the birthday cake that was brought to our room for my husband’s birthday. I would recommend this property.
Overnattede 3 nætter i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 26. feb. 2024
Dear EmmanuellaWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we are working to improve day by day,we hope to have you back so you can enjoy all our services.

10/10 Fremragende

Shauna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel in the city!
Great hotel in the city, with a nice location. The hotel + the mall attached is very beautiful. Our room was very spacious and super clean. Rudy & the rest of the employees were so kind and helpful! We also got a chance to enjoy the rooftop pool. Not negatives but helpful information: The rooms that have 2 beds refer to them as twin beds online, they are not twins. I was able to confirm that before we booked but that was a little confusing. Our family of 4 comfortably fit in the 2 beds. Also, the mall attached, AVIA, isn’t a typical mall. The stores are higher end boutique type shops & lots of restaurants. There is a little convenience store near the pickleball courts which had lots of items and there is a small shopping center across the street with a pharmacy and other little shops.
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 26. feb. 2024
Dear ShaunaWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we are working to improve day by day day,we hope to have you back so you can enjoy all our services.

10/10 Fremragende

Janssen

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Faciliteter
Superb location in Zone 10 ( business district) and good amenities all around at the hotel! We took advantage of the rooftop infinity pool and
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 26. feb. 2024
Dear JanssenWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

10/10 Fremragende

Adrienne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
THE place to stay in the capital. This is it. After trying other hotels for 15 years for my tours - I have a home. Professional, helpful, caring, beautiful rooms, great service. Nothing is challenging for this great team. Thanks Hyatt Centric Guatemala City. We love you back.
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 26. feb. 2024
Dear AdrienneWe appreciate your visit and preference, we hope that your time at the hotel was to your liking, we hope to have you back so you can enjoy all our services.

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo muy bien
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear Jose Thank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Cesar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear CesarThank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Pablo

Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear PabloThank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Cesar

Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear CesarThank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Luis, Weston

Overnattede 3 nætter i februar 2024
Svar fra Fernando Ximenez - GM den 24. mar. 2024
We appreciate your feedback, hope to see you soon!

10/10 Fremragende

Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Súper 👍
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear JoseThank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Jeremy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear JeremyThank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Gady

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear GadyThank you for leaving us your rating. We hope we can see you very soon!

10/10 Fremragende

Allison

Synes godt om: Overnatningsstedets tilstand og faciliteter
Nice beds
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear Allison We appreciate your preference during your stay in Guatemala.Hope to see you soon!

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incredible
Incredible hotel. Absolute comfort. Could not have been happier with our stay.
Overnattede 1 nat i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear SusanI appreciate your kind words that will be shared with the entire team.

10/10 Fremragende

Joy

Rejste med familie, Forretningsrejsende
Excellent.
The Hyatt Centric is well positioned for shops and restaurants. Staff are extremely helpful, friendly and attentive. Breakfast was amazing with a wide variety of Guatemalan choices along with European. The roof top bar has a great vibe and the swimming pool on the roof is a must. From the doormen on first entry to checkout, the staff are amazing.
Overnattede 3 nætter i februar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear JoyWe want you to know that your comments are extremely important to us and that we will use them to make the experience of each person who visits us the best it can be. I appreciate your kind words that will be shared with the entire team.Hope to see you soon!

10/10 Fremragende

joseph

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay
Beutiful hotel
Overnattede 1 nat i januar 2024
Svar fra Fernando Ximenez-Cruz GM den 19. feb. 2024
Dear JosephWe appreciate your preference during your stay in Guatemala. We hope to see you again!

10/10 Fremragende

Francisco

Overnattede 1 nat i januar 2024
Svar fra Fernando Ximenez - GM den 24. mar. 2024
We appreciate your feedback, hope to see you soon!

10/10 Fremragende

Gabriela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and great customer service
Overnattede 1 nat i januar 2024
Svar fra Fernando Ximenez-Cruz GM den 30. jan. 2024
Dear Gabriela.We appreciate your preference during your stay in Guatemala.We hope to see you again!

8/10 Udmærket

Renata

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Fernando Ximenez - GM den 28. jan. 2024
Thank you for your visit, hope to see you soon!

10/10 Fremragende

Juan, Panama

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and the premises are well maintained. The service was also really good and the food remarkable.
Overnattede 3 nætter i januar 2024
Svar fra Fernando Ximenez - GM den 28. jan. 2024
Thank you for your visit, hope to see you soon!

10/10 Fremragende

Joshua

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
one of the best Hyatt Centric's Ive ever stayed in. It was an wonderful hotel experience. I would definitely love to stay here again.
Overnattede 2 nætter i januar 2024
Svar fra Fernando Ximenez - GM den 20. jan. 2024
Thank you for your feedback, we hope to see you soon!

10/10 Fremragende

Jossue

Overnattede 1 nat i december 2023
Svar fra Fernando Ximenez - GM den 10. jan. 2024
We appreciate your feedback,hope to see you soon!

10/10 Fremragende

Melissa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Fernando Ximenez - GM den 10. jan. 2024
We appreciate your feedback,hope to see you soon!