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Anmeldelser af Sheraton Dongguan Hotel

4.5 out of 5
Sheraton Dongguan Hotel
S256 Provincial Highway Houjie Town, Dongguan, Guangdong

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 82 af i alt 188 anmeldelser" "
Bedømmelse på 8 − Udmærket. 80 af i alt 188 anmeldelser" "
Bedømmelse på 6 − Okay. 20 af i alt 188 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 188 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 188 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

9,8/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
fint som altid
lækkert hotel, ligger dog ikke det mest spændende sted, hvis man kan tale om dette i Dongguan ?

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Altid godt
Har gennem årene efterhånden overnattet på hotellet i flere uger og kan kun sige at jeg aldrig har været skuffet. Alt fungere perfekt.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
super hotel
alt var perfekt

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt vestligt hotel
Alt i topklasse (undtagen kaffen, hvor man nok bør bevæge sig 5 min ned til starbucks).

10/10 Fremragende

JOUNGHWAN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Digital Manager-Jack He den 4. feb. 2024
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Udmærket

Peggy BIK YEE

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall is good
Overnattede 1 nat i august 2023
Svar fra Kei Deng den 4. sep. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Udmærket

Qi Yi

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i august 2023
Svar fra Kei Deng den 4. sep. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Fremragende

Ming Fai

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Kei Deng den 13. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Fremragende

SEOKHOON, Gumi

Overnattede 3 nætter i juni 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Fremragende

Anton

Overnattede 5 nætter i april 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Udmærket

Cheong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Fremragende

Tsz Ho

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Fremragende

KUCHIA

Overnattede 3 nætter i februar 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything is very nice.
Overnattede 1 nat i februar 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.

8/10 Udmærket

Chris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2019
Svar fra Kathy den 27. dec. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

8/10 Udmærket

Daniel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019
Svar fra Kathy den 27. dec. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.

6/10 Okay

Verificeret rejsende

Overnattede 5 nætter i november 2019
Svar fra Kathy den 13. dec. 2019
It was a pleasure to have had you as our guest at Sheraton Dongguan Hotel. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

8/10 Udmærket

Matja

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great business stay in Dongguan
I've stayed in this hotel many times for business over the years. The design and the interiors are perhaps a bit outdated already, but it's a very comfortable stay with great service, good food, spacious room and decent sport facilities. Also conveniently just a short walk away from the busy shopping streets.
Overnattede 2 nætter i juni 2019
Svar fra BR den 18. nov. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

10/10 Fremragende

JUIMIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
值得再次入住
Overnattede 1 nat i november 2019
Svar fra Kathy den 27. nov. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

10/10 Fremragende

Georgios

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great hotel with good internet without China's firewall restrictions.
Overnattede 8 nætter i oktober 2019
Svar fra Kathy den 8. nov. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service.Looking forward to see you again in our hotel.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2019
Svar fra Kathy den 1. nov. 2019
Thank you for your comments! We are delighted you have chosen to stay with us and you are satisfied with our service. As an international upscale hotel in Dongguan, we are proud to offer guests a comfortable stay, with a high level of service. All team members at the Sheraton Dongguan Hotel are looking forward to welcoming you again.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2019
Svar fra BR den 11. okt. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2019
Svar fra BR den 11. okt. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.Looking forward to see you again in Sheraton Dongguan .

10/10 Fremragende

brian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I’d stay again
The Sheraton is a great choice if you are visiting the Dongguan area in China. It has multiple restaurants to choose from my favorite is the Italian one. The staff is great, very accommodating for getting things like transportation or special requests.
Overnattede 3 nætter i september 2019
Svar fra BR den 20. sep. 2019
Dear guest, Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. hope to see you again!

8/10 Udmærket

Yuk Ying

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
冇特別行走附近ㄧ帶
Overnattede 1 nat i september 2019
Svar fra Kathy den 12. sep. 2019
尊敬的客人,感谢您花费宝贵的时间给予我们点评,酒店对面就是步行街,附近还有万科、万达等购物商城,期待您的下次光临!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
長年愛用中
長年愛用しています。この付近のホテルの中では一番全てが安定しているのでいつも安心して泊まれています。部屋は清潔ですし、シャワー等の設備も問題なし。何か改善してほしい点があるかといえば個人的に枕が柔らかすぎるのでもう少し硬いと嬉しいな〜くらいです。朝食が美味しいのもポイント高いです。
Overnattede 3 nætter i august 2019
Svar fra BR den 11. okt. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast is good and many choice,room is clean and comfortable.
Overnattede 1 nat i august 2019
Svar fra Becky den 3. sep. 2019
Dear Guest, Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!

8/10 Udmærket

Donna Lai Chun

Synes godt om: Service og personale
酒店設施及房間質素只屬一般, 可能因為酒店比較舊的原因, 酒店大堂服務員服務態度亦只屬一般, 但位於酒店28樓負責行政樓層club lounge兩位女同事, 服務態度非常友善及有禮, 值得一讚, 餐飲方面, 酒店內的中餐廳食物水準非常差勁, 就連街邊的小餐廳都還比他們好, 有大大的改善空間, 值得一讚的還有位於大堂的 coffee shop, 他們提供的自助早餐, 冷,熱,中,西不同款式的食物多的是, 還有一個驚喜是餐廳提供新鮮冷搾果汁, 並不是"果汁先生", 很不錯啊
Overnattede 1 nat i august 2019
Svar fra Kathy den 12. aug. 2019
尊敬的客人,您好! 非常感谢您的入住和详细点评。正是如您一样的客人对我们的不断关系和督促,才能使我们不断发现工作中的问题,获得改正和不断进步。从您的点评中,我们很遗憾的看到此次入住有部分的服务及出品未能达到您的期望,您所提到的关于酒店硬件设施方面的反馈意见,酒店高度重视。酒店需要一次全新的的装修,在没有装修之前,我们将会继续尽我们的最大努力做好设施设备的维护保养工作。关于您提及中餐厅出品问题,我们已向相关管理人员提出反馈。 再次感谢您坦诚给予我们意见,您的反馈与支持将是我们进步的最大动力。

10/10 Fremragende

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is old but the service is excellent. The Italian restaurant has an Italian chef by the name of Andrea that has an outstanding menu
Overnattede 1 nat i juli 2019
Svar fra Kathy den 2. aug. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.

8/10 Udmærket

Jordan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2019
Svar fra Kathy den 2. aug. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2019
Svar fra Kathy den 24. jul. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

6/10 Okay

Kit Wan

Synes godt om: Værelsets komfort
Overnattede 1 nat i juni 2019
Svar fra Kathy den 19. jun. 2019
Dear Guest,thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
東莞に着いたのが夜中12時回ってましたが、全然大丈夫でした
Overnattede 1 nat i maj 2019
Svar fra Kathy den 10. jun. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

8/10 Udmærket

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
wifiが良かったです。
Overnattede 2 nætter i maj 2019
Svar fra Kathy den 3. jun. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2019
Svar fra Kathy den 12. jun. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2019
Svar fra Kathy den 17. maj 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2019
Svar fra Kathy den 17. maj 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2019
Svar fra Kathy den 22. apr. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2019
Svar fra Kathy den 15. apr. 2019
Dear Guest, Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel. We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.

8/10 Udmærket

Carlos, New York

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sheraton DG
good stay
Overnattede 15 nætter i marts 2019
Svar fra Kathy den 11. apr. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.

8/10 Udmærket

Chanit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2019
Svar fra Kathy den 23. mar. 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests.

10/10 Fremragende

MOON YOUEL

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
출장으로 동관 쉐라톤 숙박 하였습니다.
주변 상권과 인접하여 식당, 마사지 모두 편리하였습니다.
Overnattede 1 nat i februar 2019
Svar fra Kathy den 11. mar. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

10/10 Fremragende

Bella

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2019
Svar fra Kathy den 31. jan. 2019
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

6/10 Okay

Amy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
酒店水準下降令人失望
酒店整體有點舊,服務態度退還時是不錯的。食物則帶待改進,我們只用了早餐丟自助餐,種類蠻多的但是味道是水準以下。總的而言,我們下次不會再入住。
Overnattede 1 nat i januar 2019
Svar fra Kathy den 7. jan. 2019
尊敬的客户,您好!感谢您入住东莞喜来登酒店,我们相信您有一个安全而愉快的旅程回到家中。 首先,非常感谢您给我们提出的宝贵意见。通过您及其他客人持续的服务反馈,我们将更加客观地改善酒店的设施设备和服务水平,以达到客人的期望。我们非常抱歉在您近期入住期间没能达到您的期望。我们会尽我们的所有努力在今后的服务中做得更好,我们将坚持保证让每位客人在入住期间都能有舒适愉悦的非凡感受。希望您近期会再次入住东莞喜来登酒店,并有一个愉快的入住体验。

8/10 Udmærket

Yen Huei

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
the price is reasonable.
Overnattede 2 nætter i december 2018
Svar fra Kathy den 7. jan. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.

6/10 Okay

Connie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incorrect Information in Hotels.com
I booked with Hotels.com for a room with 2 double beds + Sofa Bed + Breakfast for 3 people. However when I checked in and I was told that this room type next existed, the information in Hotels.com is not correct, and finally I have no choice but pay extra charge for extra bed and 1 more breakfast. I was really disappointed with the hotel booking this time, would Hotels.com please review and update the room type correctly to avoid other customer to suffer the same.
Overnattede 1 nat i december 2018
Svar fra Kathy den 14. dec. 2018
Dear Guest, thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. About you said you paid the extra charge, but actually, we special offered one extra bed and one breakfast free to you, so please check your billing. if you have any question, please contact us. Of course, we have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Always a pleasure staying here when I am in Houjie. Nice and accommodating staff, great breakfast,awesome gym and swimming pool and comfortable rooms.
Overnattede 1 nat i oktober 2018
Svar fra Online Marketing Specialist den 1. nov. 2018
Dear Guest, Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
The shower water pressure is so low that I will not come again
Overnattede 1 nat i oktober 2018
Svar fra Kathy den 5. nov. 2018
Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.