Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 82 af i alt 188 anmeldelser" "
10 - Fremragende
82
Bedømmelse på 8 − Udmærket. 80 af i alt 188 anmeldelser" "
8 - Udmærket
80
Bedømmelse på 6 − Okay. 20 af i alt 188 anmeldelser" "
6 - Okay
20
Bedømmelse på 4 − Dårligt. 4 af i alt 188 anmeldelser" "
4 - Dårligt
4
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 188 anmeldelser" "
2 - Forfærdeligt
2
8,8/10
Rengøring
8,6/10
Service og personale
9,8/10
Faciliteter
8,4/10
Overnatningsstedets tilstand og faciliteter
8,8/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Verificeret rejsende
16. nov. 2014
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
fint som altid
lækkert hotel, ligger dog ikke det mest spændende sted, hvis man kan tale om dette i Dongguan ?
Verificeret rejsende
8/10 Udmærket
Verificeret rejsende
20. jan. 2014
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
10/10 Fremragende
Verificeret rejsende
29. jan. 2013
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Altid godt
Har gennem årene efterhånden overnattet på hotellet i flere uger og kan kun sige at jeg aldrig har været skuffet. Alt fungere perfekt.
Verificeret rejsende
10/10 Fremragende
Michael
26. apr. 2012
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
super hotel
alt var perfekt
Michael
8/10 Udmærket
Verificeret rejsende
24. okt. 2011
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
10/10 Fremragende
Verificeret rejsende
11. sep. 2011
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt vestligt hotel
Alt i topklasse (undtagen kaffen, hvor man nok bør bevæge sig 5 min ned til starbucks).
Verificeret rejsende
10/10 Fremragende
JOUNGHWAN
Forretningsrejsende
2. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
JOUNGHWAN
Overnattede 2 nætter i januar 2024
Svar fra Digital Manager-Jack He den 4. feb. 2024
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Udmærket
Peggy BIK YEE
Forretningsrejsende
31. aug. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall is good
Peggy BIK YEE
Overnattede 1 nat i august 2023
Svar fra Kei Deng den 4. sep. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Udmærket
Qi Yi
30. aug. 2023
Synes godt om: Rengøring, service og personale
Qi Yi
Overnattede 4 nætter i august 2023
Svar fra Kei Deng den 4. sep. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fremragende
Ming Fai
Forretningsrejsende
11. aug. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ming Fai
Overnattede 1 nat i august 2023
Svar fra Kei Deng den 13. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fremragende
SEOKHOON, Gumi
13. jun. 2023
SEOKHOON
Overnattede 3 nætter i juni 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fremragende
Anton
29. apr. 2023
Anton
Overnattede 5 nætter i april 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Udmærket
Cheong
17. apr. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cheong
Overnattede 2 nætter i april 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fremragende
Tsz Ho
6. apr. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tsz Ho
Overnattede 1 nat i april 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fremragende
KUCHIA
26. feb. 2023
KUCHIA
Overnattede 3 nætter i februar 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fremragende
Verificeret rejsende
Forretningsrejsende
26. feb. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything is very nice.
Verificeret rejsende
Overnattede 1 nat i februar 2023
Svar fra Kei Deng den 4. aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Udmærket
Chris
Forretningsrejsende
23. dec. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Chris
Overnattede 3 nætter i december 2019
Svar fra Kathy den 27. dec. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
8/10 Udmærket
Daniel
Forretningsrejsende
21. dec. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Daniel
Overnattede 1 nat i december 2019
Svar fra Kathy den 27. dec. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
6/10 Okay
Verificeret rejsende
29. nov. 2019
Verificeret rejsende
Overnattede 5 nætter i november 2019
Svar fra Kathy den 13. dec. 2019
It was a pleasure to have had you as our guest at Sheraton Dongguan Hotel.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 Udmærket
Matja
Forretningsrejsende
11. nov. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great business stay in Dongguan
I've stayed in this hotel many times for business over the years. The design and the interiors are perhaps a bit outdated already, but it's a very comfortable stay with great service, good food, spacious room and decent sport facilities. Also conveniently just a short walk away from the busy shopping streets.
Matja
Overnattede 2 nætter i juni 2019
Svar fra BR den 18. nov. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Fremragende
JUIMIN
5. nov. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
值得再次入住
JUIMIN
Overnattede 1 nat i november 2019
Svar fra Kathy den 27. nov. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 Fremragende
Georgios
2. nov. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great hotel with good internet without China's firewall restrictions.
Georgios
Overnattede 8 nætter i oktober 2019
Svar fra Kathy den 8. nov. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service.Looking forward to see you again in our hotel.
10/10 Fremragende
Verificeret rejsende
17. okt. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Verificeret rejsende
Overnattede 1 nat i oktober 2019
Svar fra Kathy den 1. nov. 2019
Thank you for your comments! We are delighted you have chosen to stay with us and you are satisfied with our service. As an international upscale hotel in Dongguan, we are proud to offer guests a comfortable stay, with a high level of service. All team members at the Sheraton Dongguan Hotel are looking forward to welcoming you again.
10/10 Fremragende
Verificeret rejsende
29. sep. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 4 nætter i september 2019
Svar fra BR den 11. okt. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.
10/10 Fremragende
Verificeret rejsende
29. sep. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 4 nætter i september 2019
Svar fra BR den 11. okt. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.Looking forward to see you again in Sheraton Dongguan .
10/10 Fremragende
brian
Forretningsrejsende
13. sep. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I’d stay again
The Sheraton is a great choice if you are visiting the Dongguan area in China. It has multiple restaurants to choose from my favorite is the Italian one. The staff is great, very accommodating for getting things like transportation or special requests.
brian
Overnattede 3 nætter i september 2019
Svar fra BR den 20. sep. 2019
Dear guest,
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. hope to see you again!
8/10 Udmærket
Yuk Ying
9. sep. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Fremragende
Verificeret rejsende
Rejste med familie
2. sep. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast is good and many choice,room is clean and comfortable.
Verificeret rejsende
Overnattede 1 nat i august 2019
Svar fra Becky den 3. sep. 2019
Dear Guest,
Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is old but the service is excellent. The Italian restaurant has an Italian chef by the name of Andrea that has an outstanding menu
Verificeret rejsende
Overnattede 1 nat i juli 2019
Svar fra Kathy den 2. aug. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
8/10 Udmærket
Jordan
29. jul. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jordan
Overnattede 2 nætter i juli 2019
Svar fra Kathy den 2. aug. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Fremragende
Verificeret rejsende
19. jul. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 2 nætter i juli 2019
Svar fra Kathy den 24. jul. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Okay
Kit Wan
13. jun. 2019
Synes godt om: Værelsets komfort
Kit Wan
Overnattede 1 nat i juni 2019
Svar fra Kathy den 19. jun. 2019
Dear Guest,thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 Udmærket
Verificeret rejsende
Forretningsrejsende
2. jun. 2019
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
東莞に着いたのが夜中12時回ってましたが、全然大丈夫でした
Verificeret rejsende
Overnattede 1 nat i maj 2019
Svar fra Kathy den 10. jun. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Udmærket
Verificeret rejsende
Rejste med partner, Forretningsrejsende
27. maj 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
wifiが良かったです。
Verificeret rejsende
Overnattede 2 nætter i maj 2019
Svar fra Kathy den 3. jun. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
8/10 Udmærket
Verificeret rejsende
27. maj 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 2 nætter i maj 2019
Svar fra Kathy den 12. jun. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 Fremragende
Verificeret rejsende
11. maj 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 3 nætter i maj 2019
Svar fra Kathy den 17. maj 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Udmærket
Verificeret rejsende
10. maj 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 3 nætter i maj 2019
Svar fra Kathy den 17. maj 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
10/10 Fremragende
Verificeret rejsende
17. apr. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 1 nat i april 2019
Svar fra Kathy den 22. apr. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .
10/10 Fremragende
Verificeret rejsende
14. apr. 2019
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Verificeret rejsende
Overnattede 2 nætter i april 2019
Svar fra Kathy den 15. apr. 2019
Dear Guest,
Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel.
We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.
8/10 Udmærket
Carlos, New York
7. apr. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sheraton DG
good stay
Carlos
Overnattede 15 nætter i marts 2019
Svar fra Kathy den 11. apr. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service .
Looking forward to see you again in our hotel.
8/10 Udmærket
Chanit
19. mar. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Chanit
Overnattede 3 nætter i marts 2019
Svar fra Kathy den 23. mar. 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests.
10/10 Fremragende
MOON YOUEL
6. mar. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
출장으로 동관 쉐라톤 숙박 하였습니다.
주변 상권과 인접하여 식당, 마사지 모두 편리하였습니다.
MOON YOUEL
Overnattede 1 nat i februar 2019
Svar fra Kathy den 11. mar. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Fremragende
Bella
16. jan. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bella
Overnattede 1 nat i januar 2019
Svar fra Kathy den 31. jan. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Okay
Amy
5. jan. 2019
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
the price is reasonable.
Yen Huei
Overnattede 2 nætter i december 2018
Svar fra Kathy den 7. jan. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
6/10 Okay
Connie
9. dec. 2018
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incorrect Information in Hotels.com
I booked with Hotels.com for a room with 2 double beds + Sofa Bed + Breakfast for 3 people. However when I checked in and I was told that this room type next existed, the information in Hotels.com is not correct, and finally I have no choice but pay extra charge for extra bed and 1 more breakfast. I was really disappointed with the hotel booking this time, would Hotels.com please review and update the room type correctly to avoid other customer to suffer the same.
Connie
Overnattede 1 nat i december 2018
Svar fra Kathy den 14. dec. 2018
Dear Guest, thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. About you said you paid the extra charge, but actually, we special offered one extra bed and one breakfast free to you, so please check your billing. if you have any question, please contact us.
Of course, we have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
10/10 Fremragende
Verificeret rejsende
30. okt. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Always a pleasure staying here when I am in Houjie. Nice and accommodating staff, great breakfast,awesome gym and swimming pool and comfortable rooms.
Verificeret rejsende
Overnattede 1 nat i oktober 2018
Svar fra Online Marketing Specialist den 1. nov. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Okay
Verificeret rejsende
29. okt. 2018
Synes godt om: Rengøring
The shower water pressure is so low that I will not come again
Verificeret rejsende
Overnattede 1 nat i oktober 2018
Svar fra Kathy den 5. nov. 2018
Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.