2 barer/lounger, bar ved poolen

Anmeldelser af Mandarin Oriental, Guangzhou

5 out of 5
Mandarin Oriental, Guangzhou
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 186 af i alt 241 anmeldelser" "
Bedømmelse på 8 − Udmærket. 43 af i alt 241 anmeldelser" "
Bedømmelse på 6 − Okay. 7 af i alt 241 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 241 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 241 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,0/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Byron

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel next to world class mall for high end shopping food, only negative was morning buffet, 3 star at best and a disappointment given hotel brand.
Overnattede 4 nætter i april 2024
Svar fra Hotel Management den 29. apr. 2024
Dear Guest, thank you very much for your comments, and we apologize for the unpleasant experience that you had with us. Your comments are very important to us. We would like to know more about your stay, could you please share your contact to us, or contact our Duty Manager at +86 20 3808 8888. Once again, thank you for choosing your stay at Mandarin Oriental, Guangzhou. We look forward to welcoming you back in the near future.

10/10 Fremragende

Alberto, Rahway

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and good service
Overnattede 4 nætter i april 2024
Svar fra Hotel Management den 29. apr. 2024
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

PIER

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ggggg
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 29. apr. 2024
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Shirin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean hotel
Overnattede 1 nat i marts 2024
Svar fra Mandarin Oriental, Guangzhou den 3. apr. 2024
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

8/10 Udmærket

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
hotel facilities and room are very good...
Overnattede 5 nætter i marts 2024
Svar fra Mandarin Oriental, Guangzhou den 21. mar. 2024
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Jorge, Miami

Overnattede 2 nætter i januar 2024
Svar fra Mandarin Oriental, Guangzhou den 24. jan. 2024
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Yiu Wai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Mandarin Oriental, Guangzhou den 27. dec. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

jorge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 25. dec. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Miguel, miami

Overnattede 4 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 5. dec. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Crisjunel

Overnattede 5 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 6. nov. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Ana Melissa

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well-located, beautiful rooms, great service and dining options.
Overnattede 4 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 6. nov. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Caleb

Overnattede 4 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 22. nov. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Abdulmohsen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent location and nice hotel
Nice, clean and modern hotel. Excellent location connected to shopping center . Friendly staff. sure will go there again.
Overnattede 2 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 2. nov. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

panagiotis

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top hotel with good location
Very serviceminder staff, great food quality, nice clean rooms. Everything is superb! I'll be back
Overnattede 3 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 31. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

jorge

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 24. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

jorge

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 24. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 24. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Leung Wai Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location, friendly staff and rooms are comfortable.
Overnattede 3 nætter i september 2023
Svar fra Mandarin Oriental, Guangzhou den 24. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Tina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2023
Svar fra Mandarin Oriental, Guangzhou den 24. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Jingdong

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great service and very professional staffs, the hotel is conveniently located in a premium area and on top of a high end shopping mall. Early check-in was granted and they are obviously mind their business and doing their best to make their guests happy and to come back. 5-star for everything!
Overnattede 2 nætter i september 2023
Svar fra Mandarin Oriental, Guangzhou den 8. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

martin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Mandarin Oriental, Guangzhou den 7. okt. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

elaine, Lis angeles

Overnattede 4 nætter i september 2023
Svar fra Mandarin Oriental, Guangzhou den 21. sep. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

CHANG SUP

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Mandarin Oriental, Guangzhou den 7. sep. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Fiona

Overnattede 1 nat i august 2023
Svar fra Mandarin Oriental, Guangzhou den 31. aug. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
整體來說是一個很棒的體驗! 當我在app 上完成預訂時,酒店已經透過app 聯絡我,詢問我閃否須要由廣州東站至酒店的穿梭巴士服務,十分貼心。 我訂的是雙床房,非常寬敞,完全沒有壓逼的感覺!入住當天亦有透過前台職員預約了按摩服務。 按摩師十分專業,肯定會跟其他朋友推薦!
Overnattede 1 nat i august 2023
Svar fra Mandarin Oriental, Guangzhou den 16. aug. 2023
尊敬的宾客,来自广州文华东方酒店的真挚问候!感谢您的评论及对我们酒店的支持。很高兴您与我们分享您的入住体验及给予赞美,这是让酒店员工为您提供更好服务的最佳动力。期待阁下再次光临广州文华东方酒店。

10/10 Fremragende

tony

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Mandarin Oriental, Guangzhou den 31. jul. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Yuen Hung Clara

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hospitality was exceptional. Most helpful staff at front desk and concierge. Housekeeping was thoughtful too.
Overnattede 2 nætter i juli 2023
Svar fra Communications Department den 18. jul. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

YUEN YEE

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Mandarin Oriental, Guangzhou den 18. jul. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

8/10 Udmærket

yin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good
Overnattede 1 nat i juli 2023
Svar fra Mandarin Oriental, Guangzhou den 17. jul. 2023
Dear Guest, thank you very much for choosing your stay with us and sharing your feedback. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2023
Svar fra Mandarin Oriental, Guangzhou den 10. jul. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel. Very high standard from room cleanliness to service and staffing. Really enjoy the stay. Special thanks to Vicki. She helped the check in. Was really friendly and attentive.
Overnattede 1 nat i juni 2023
Svar fra Mandarin Oriental, Guangzhou den 4. jul. 2023
Dear Guest, thank you very much for choosing your stay with us. We have shared your kind comments with our team members, who are very pleased and encouraged by your positive feedback. We shall continue to do our best to deserve your compliments. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Chularatana

Overnattede 2 nætter i juni 2023
Svar fra Mandarin Oriental, Guangzhou den 26. jun. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

4/10 Dårligt

Samuel

Overnattede 1 nat i juni 2023
Svar fra Mandarin Oriental, Guangzhou den 19. jun. 2023
Dear Guest, thank you very much for your comments, and we apologize for the unpleasant experience you had with the tour. Would you mind telling us your contact information or calling the Duty Manager so that we can know more about your experience? Your comments are very important to us for better improvement in the future. Once again, thank you for choosing your stay at Mandarin Oriental, Guangzhou, we look forward to welcome you back in the near future.

10/10 Fremragende

mariana

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 5 nætter i juni 2023
Svar fra Mandarin Oriental, Guangzhou den 16. jun. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

tony

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Mandarin Oriental, Guangzhou den 5. jun. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

2/10 Forfærdeligt

Sandro

Overnattede 4 nætter i april 2023
Svar fra Mandarin Oriental, Guangzhou den 20. apr. 2023
Dear Guest, Thank you very much for your comments, and we apologize for the unpleasant experience you had with the tour. Would you mind telling us your contact information or calling the Duty Manager so that we can know more about your experience? Your comments are very important to us for better improvement in the future. Once again, thank you for choosing your stay at Mandarin Oriental, Guangzhou, we look forward to welcome you back in the near future.

10/10 Fremragende

Siu Ping

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023
Svar fra Mandarin Oriental, Guangzhou den 17. apr. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

doron, Encino

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2023
Svar fra Mandarin Oriental, Guangzhou den 9. maj 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Kai Chung

Overnattede 1 nat i marts 2023
Svar fra Communications Department den 14. mar. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Stephen D

Rejste med familie
Overnattede 1 nat i januar 2023
Svar fra Mandarin Oriental, Guangzhou den 14. mar. 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Hin Fai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
住宿广州高級酒店以來最佳的一間 服務人員由行李員 前台 餐飲服務均體貼入微 午餐點心及早餐出品美味可口 以後住宿广州的文華東方是我的首選
Overnattede 1 nat i februar 2022
Svar fra 酒店公关部 den 8. feb. 2022
尊敬的宾客,来自广州文华东方酒店的真挚问候!感谢您的评论及对我们酒店的支持。很高兴您与我们分享您的入住体验及给予赞美,这是让酒店员工为您提供更好服务的最佳动力。期待阁下再次光临广州文华东方酒店。

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
非常棒的一次住宿体验
酒店服务非常好,不会过分热情但是贴心周到,与其他MO酒店一样棒。如果房间能提供蓝牙音箱以及床头更多的插座就更好了。
Overnattede 2 nætter i september 2021
Svar fra 酒店公关部 den 22. sep. 2021
尊敬的宾客,感谢您的评论及对我们酒店的支持。所有宾客的反馈都是鼓励我们追求更高端服务的基石与动力。期待阁下再次光临广州文华东方酒店。

4/10 Dårligt

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Have to say this was terrible experience for staying at this ‘‘LUXURY HOTEL’’ Parking definitely is a huge pain and what’s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check in Hotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didn’t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify. Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
Overnattede 1 nat i juli 2021
Svar fra Communications Department den 4. aug. 2021
Dear Guest, thank you very much for your comments, and we apologize for the unpleasant experience that you had with us. Your comments are very important to us. We would like to know more about your stay, could you please share your contact to us, or contact our Duty Manager at +86 20 3808 8888. Once again, thank you for choosing your stay at Mandarin Oriental, Guangzhou. We look forward to welcoming you back in the near future.

10/10 Fremragende

Soffia

Overnattede 3 nætter i september 2020
Svar fra Mandarin Oriental, Guangzhou den 23. okt. 2020
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
総合的に満足
アメニティが最高。
Overnattede 3 nætter i juni 2020
Svar fra Mandarin Oriental, Guangzhou den 29. jun. 2020
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the not so distant future.

10/10 Fremragende

Ka Lun

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
The staff called Allan is excellent and he is extremely helpful. Very polite and very good services
Overnattede 1 nat i december 2019
Svar fra Mandarin Oriental, Guangzhou den 25. feb. 2020
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Wai Fai

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
物有所值酒店
Check in and out手續快且有禮 整體感覺Warm 而問前台觀光地點,有禮也熟悉,且分享廣告情況,節日氣氛等
Overnattede 3 nætter i januar 2020
Svar fra 广州文华东方酒店 den 27. jan. 2020
尊敬的宾客,来自广州文华东方酒店的真挚问候!感谢您的评论及对我们的喜爱并与我们分享您的入住经历。期待您再次莅临,我们将为您提供更优质的服务。

10/10 Fremragende

shi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2020
Svar fra Mandarin Oriental, Guangzhou den 13. jan. 2020
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

10/10 Fremragende

Tsz Chung

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good servies
Overnattede 1 nat i december 2019
Svar fra Mandarin Oriental, Guangzhou den 6. jan. 2020
Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. We look forward to welcoming you back to Mandarin Oriental, Guangzhou in the near future.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
清潔條件有待改善
接侍及櫃檯服務員態度良好 只可惜酒店開始有點舊 房間地毯略為不潔淨 坐於沙發上更會令人痕癢 毛巾也有點殘舊 清潔條件有待改善
Overnattede 1 nat i december 2019
Svar fra 广州文华东方酒店 den 23. jan. 2020
尊敬的宾客,感谢您的评论及对广州文华东方酒店的支持。获悉阁下对房间清洁状况未能感到完全满意,由此带来的不便,我们深表歉意,同时会反馈给相关部门,避免此类情况再次发生。此外,感谢阁下对前厅同事的赞赏,我们已将您的表扬分享给我们的同事,所有宾客的反馈都是鼓励我们追求更高端服务的基石与动力。期待您再次光临广州文华东方酒店,我们将为您提供更好的服务。