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Anmeldelser af Smiths at Gretna Green

4 out of 5
Smiths at Gretna Green
Gretna Green, Gretna, Scotland

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 273 af i alt 487 anmeldelser" "
Bedømmelse på 8 − Udmærket. 153 af i alt 487 anmeldelser" "
Bedømmelse på 6 − Okay. 42 af i alt 487 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 487 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 487 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The rooms are starting to look a bit worn down. But it's still the best I have found in the area.
Overnattede 1 nat i maj 2017

10/10 Fremragende

Niels Pilt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alt OK
Hurtig indtjekning, store flotte værelser, godt internet. Kommer gerne igen

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Well
What can I say. Looked very promissing. And the room was actually very nice. But it was really let down by the bathroom which was quite old and smelled funny. It is just of the motorway and in the daytime there is quite a bit of noice. Did not bother us at night though. We stayed for three nights and one night there was a strange noice all night. Never found out what it was but made it quite difficult to sleep. Would absolutely not recommend eating at their lounge. It is way too expensive for what you get - unfortunately there is not much else around to choose from.

6/10 Okay

Irene, London

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Really nice staff and handy for a wedding (5 mins walk). Beds are comfy and despite being beside the M6 and in a roadside room, I slept well. Bathroom was in need of refurbishment.
Overnattede 1 nat i april 2024
Svar fra Lorraine Kirkwood den 2. maj 2024
Good morning Thank you for taking time to offer feedback I am pleased you had a good nights sleep. Kind regards

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel, if I was looking for something to mention possibly breakfast starting a little earlier would be a huge bonus for me. Regards
Overnattede 1 nat i februar 2024
Svar fra Lorraine Kirkwood den 4. feb. 2024
Good morning DavidI am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 Udmærket

Liz

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Lorraine Kirkwood den 22. jan. 2024
Good afternoonThank you for staying at Smiths Hotel and taking the time to offer feedback, I am pleased you enjoyed your stay and hope you will visit us again.

8/10 Udmærket

David

Rejste med partner
Overnattede 1 nat i december 2023
Svar fra Lorraine Kirkwood den 11. dec. 2023
Good morning DavidThank you for staying at Smiths and taking the time to offer feedback. Kind regards

6/10 Okay

Susanne

Overnattede 1 nat i november 2023
Svar fra Lorraine Kirkwood den 22. nov. 2023
Good afternoon Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 Fremragende

Shaun

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All aways good nothing to complain about brilliant
Overnattede 1 nat i november 2023
Svar fra Lorraine Kirkwood den 14. nov. 2023
Good afternoon ShaunThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again.

10/10 Fremragende

Matt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Lorraine Kirkwood den 13. nov. 2023
Good morning MattThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again.

10/10 Fremragende

Carol

Overnattede 2 nætter i oktober 2023
Svar fra Lorraine Kirkwood den 13. okt. 2023
Good morning CarolThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 Udmærket

Andrew

Overnattede 1 nat i september 2023
Svar fra Lorraine Kirkwood den 8. okt. 2023
Good afternoon AndrewThank you for staying at Smiths Hotel and taking the time to offer feedback.I am pleased you enjoyed your stay and hope you will visit us again.

10/10 Fremragende

Eric

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business trip
Great stay, lovely atmosphere, lovely food
Overnattede 1 nat i september 2023
Svar fra Lorraine Kirkwood den 22. sep. 2023
Good afternoon EricThank you for staying at Smiths Hotel and taking the time to offer feedback.

10/10 Fremragende

Jeff

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed at one of their cottages which was really nice and spacious.
Overnattede 3 nætter i august 2023
Svar fra Lorraine Kirkwood den 27. aug. 2023
Good morning JeffThank you for staying at Smiths Hotel and taking the time to offer feedback. I hope you will visit us again. Kind regards

6/10 Okay

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale
Great, friendly, welcoming staff.
Overnattede 1 nat i august 2023
Svar fra Lorraine Kirkwood den 11. aug. 2023
Good morning Mark Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

8/10 Udmærket

Matthew

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Checked in, friendly staff, but the bedroom had a really terrible smell. The hotel was fully booked, so the staff arranged for us to have a room at the sister hotel round the corner, which was excellent. Cannot fault the service, very good.
Overnattede 2 nætter i juli 2023
Svar fra Lorraine Kirkwood den 27. jul. 2023
I am very sorry to hear there was an issue with your room but am pleased our sister hotel was able to accommodate you. Kind regards

6/10 Okay

Mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Not whatt it was
An old favourite, which sadly is starting to feel tired.
Overnattede 1 nat i juli 2023
Svar fra Lorraine Kirkwood den 27. jul. 2023
Good morningThank you for staying at Smiths Hotel, and offering feedback, we do listen to our guests and I am pleased to say there is a plan to refurbish the hotel due to start in 2024.Kind regards

8/10 Udmærket

Nigel

Overnattede 1 nat i juni 2023
Svar fra Lorraine Kirkwood den 3. jul. 2023
Good morningThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again. Kind regards

4/10 Dårligt

Henrietta

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i maj 2023
Svar fra Lorraine Kirkwood den 15. jun. 2023
Good afternoon I am sorry to see you did not enjoy your stay with us at Smiths Hotel.Kind regards

4/10 Dårligt

Eric

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room did not have a working TV - asked to switch and we were accommodated. Restaurant, although largely empty, was not available for dinner as kitchen resources were dedicated to a wedding function elsewhere on the property. Hotel staff did help us book dinner at a sister hotel. Some lights in our room did not work. Overall, we expected much better for the price charged.
Overnattede 1 nat i maj 2023
Svar fra Lorraine Kirkwood den 6. jun. 2023
Good morning EricI am disappointed to read that you did not enjoy your stay, we appreciate the opportunity to rectify any situation while you are staying with us and I am please we were able to provide you with another room that had a working T.V. The restaurant/kitchen can get very busy I am very sorry that we couldn't accommodate you in our restaurant.Kind regards

10/10 Fremragende

Glynn

Overnattede 1 nat i juni 2023
Svar fra Lorraine Kirkwood den 6. jun. 2023
Good morning GlynnThank you for staying at Smiths I am please you enjoyed your stay and hope you will visit us again soon. Kindest regards

10/10 Fremragende

Caroline

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent hotel. Friendly staff
Overnattede 1 nat i maj 2023
Svar fra Lorraine Kirkwood den 8. maj 2023
Good afternoonThank you for staying at Smiths Hotel.I am pleased you enjoyed your stay and hope you will visit us again soon. Kind regards

10/10 Fremragende

Graham

Overnattede 1 nat i april 2023
Svar fra Lorraine Kirkwood den 1. maj 2023
Good afternoon GrahamI am please you enjoyed your stay and hope you will visit again soon. Kind regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Lorraine Kirkwood den 12. apr. 2023
Good morningThank you for staying at Smiths Hotel.I am please you enjoyed your stay and hope you will visit us again.Kind regards

10/10 Fremragende

Kenneth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra LORRAINE den 12. mar. 2023
Good morning KennethThank you for staying at Smiths and taking the time to offer feedback. I am pleased you enjoyed your stay and hope we will see you again soon. Kind regards

8/10 Udmærket

Yvonne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
comfortable stay
Overnattede 1 nat i februar 2023
Svar fra Lorraine Kirkwood den 14. feb. 2023
Good morning YvonneI am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 Udmærket

Forbes

Overnattede 1 nat i januar 2023
Svar fra Lorraine Kirkwood den 29. jan. 2023
Good MorningThank you for staying at Smiths Hotel and taking the time to offer feedback. I hope you will visit us again.

10/10 Fremragende

Marilyn

Overnattede 2 nætter i december 2022
Svar fra Lorraine Kirkwood den 13. jan. 2023
Good afternoon MarilynThank you for stay at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 Fremragende

michael

Overnattede 1 nat i januar 2023

10/10 Fremragende

Stephen

Overnattede 1 nat i december 2022

6/10 Okay

Jonathon

Synes ikke om: Rengøring
Overnattede 1 nat i december 2022
Svar fra Lorraine Kirkwood den 16. dec. 2022
Good afternoonThank you for staying with us at Smiths and taking the time to offer feedback. Kind regards

10/10 Fremragende

Evelyn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Reception helpful. Rooms big and very clean. Other staff very helpful too.
Overnattede 1 nat i november 2022
Svar fra Lorraine Kirkwood den 30. nov. 2022
Thank you for staying with at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope to welcome you back soon. Kind regards

10/10 Fremragende

Glen

Overnattede 1 nat i november 2022
Svar fra Lorraine Kirkwood den 30. nov. 2022
Thank you for staying with at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope to welcome you back soon. Kind regards

6/10 Okay

darren

Overnattede 1 nat i november 2022
Svar fra Lorraine Kirkwood den 30. nov. 2022
Thank you for staying with at Smiths and taking the time to offer feedback.Kind regards

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff lovely food
Overnattede 1 nat i oktober 2022
Svar fra Lorraine Kirkwood den 8. nov. 2022
Good afternoon DavidThank you for taking the time to offer feedback. I am pleased you enjoyed your stay with us here at Smiths Hotel and hope to see you again soon.

10/10 Fremragende

Julie

Overnattede 1 nat i september 2022

10/10 Fremragende

Paul, Skelmersdale

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic location,, Brand new hotel, Everyrhing is anazing about this place ☆☆☆☆☆
Overnattede 1 nat i september 2022
Svar fra Emily - Reception Manager den 14. sep. 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated! Your kind words truly mean a lot to our team.Many Thanks.

4/10 Dårligt

David

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Very tired hotel.
There was a mix up with the room when we arrived. We ended up walking in on a room that was already occupied. We got moved to another room but the key fobs didn’t work. We eventually got it sorted out. I’ve got to say apart from the embarrassment and slight annoyance the staff at the reception were very apologetic and gave us a round of free drinks for the trouble which was a very nice gesture. The outside of the building looks great but I thought the rooms were very tired looking and there were multiple stains on the carpet and the bathroom was very shabby. I thought it was very over priced for the experience.
Overnattede 1 nat i juli 2022

10/10 Fremragende

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Smiths at Greta
Food was excellent. Room was good other than Sealant around the bath was not great . Over all it was a good overnight stay in a nice hotel .
Overnattede 1 nat i juni 2022
Svar fra Emily Brown - Reception Manager den 2. jul. 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated. We hope to welcome you back again soon!

8/10 Udmærket

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Good service and stylish room. Excellent dinner and breakfast. Room (especially bathroom) could do with some basic maintenance and decor needs attention.
Overnattede 1 nat i februar 2022
Svar fra Emily Brown - Reception Manager den 2. jul. 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated.

10/10 Fremragende

michael

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ATTENDED FAMILY WEDDING , ROOMS CLEAN,STAFF GREAT .. LOVELY VENUE
Overnattede 2 nætter i marts 2022

10/10 Fremragende

Ian

Overnattede 1 nat i marts 2022

6/10 Okay

Caroline

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
SAD
We had no cleaners apparently due to COVID to clean the rooms, the lift didn’t work for our two night stay (not good for my 87!year old father to get up/downtwo flights of stairs), there is no lighting in the rooms - all bulbs too low wattage so you can’t see to get ready and the boiler kept going out so very cold at times.
Overnattede 2 nætter i februar 2022

10/10 Fremragende

John

Overnattede 2 nætter i februar 2022

10/10 Fremragende

Gillian

Overnattede 1 nat i januar 2022

10/10 Fremragende

Justine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern decor, helpful staff, rooms are very big, bed was comfy. We where staying for a wedding but it’s a great base to stay and sight see.
Overnattede 1 nat i januar 2022

2/10 Forfærdeligt

Verificeret rejsende

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs knocking down.
Room very dated, bathroom smelt of stale urine, food was ok. Drinks extremely over priced, £12 for one glass of Prosecco!! Staff are rude and majority of the time nowhere to be seen.
Overnattede 2 nætter i november 2021

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First stay at hotel, welcoming attentive knowledgeable staff. Nicely appointed room which was spotlessly clean. Evening meal in brassiere was superb and reasonably priced. Excellent stay & will certainly use again.
Overnattede 1 nat i oktober 2021

8/10 Udmærket

Christopher

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Weekend away
Staff and food excellent. However cleanliness needs too be addressed in the public places.
Overnattede 2 nætter i september 2020

6/10 Okay

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Social Rresponsibility.
Disappointing that there was no additional measures in light of the current problems. Hotel staff told us there were no additional measures, the hotel manager told us they had made changes but these were not evident apart from a sign saying residents only, there were still large groups, on looking at the breakfast situation we decided it was unsafe. On safety grounds for ourselves, other guests and the hotels own staff we decided not to stay.
Overnattede 2 nætter i marts 2020