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Anmeldelser af Vasia Royal Hotel

4 out of 5
Vasia Royal Hotel
Gournes Pediados, Hersonissos, Crete Island

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 12 af i alt 30 anmeldelser" "
Bedømmelse på 8 − Udmærket. 11 af i alt 30 anmeldelser" "
Bedømmelse på 6 − Okay. 5 af i alt 30 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 30 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 30 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

7,8/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Dina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was amazing and always there to make sure we were comfortable and had a great time the entire ten days we were there. View was beautiful and beds were very comfortable. I definitely recommend having a car to enjoy all the local restaurants and beaches.
Overnattede 9 nætter i juli 2023
Svar fra Vasia Royal Team den 22. aug. 2023
Thank you for your review! we are looking forward to welcoming you back to one of our Vasia Properties!

6/10 Okay

Tarik

Rejste med familie
Synes godt om: Rengøring, service og personale
Good but will not go back again!
Service is good, breakfast is good, and in general it's clean.. But before you go, this hotel does not have twin beds rooms only double bed. I was with my son and asked for twin, the answer was this hotel have only double rooms! The second thing is the shower , when you take shower the water filled all the bathroom because there is a glass on one side but it's open without anything on the other side! Also,you can hear everything in the corridor and the other room maybe because there is a connection door, but people in that room came after 1 am and was talking very loudly,we woke up and could not go back to sleep, this happens 2 nights! Simply I will not go again!
Overnattede 3 nætter i juni 2023

10/10 Fremragende

Perttu

Overnattede 2 nætter i juni 2023
Svar fra Vasia Royal den 21. jun. 2023
Thank you for your review! we are looking forward to welcoming you baco to one of our properties!

10/10 Fremragende

echraf

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buffet excellent, personnel très agréable et très professionnel. Super décoration contemporaine
Overnattede 2 nætter i august 2022
Svar fra Vasia Royal den 18. aug. 2022
Dear guest Thank you for your review We are looking forward to welcoming yuo back to one of our Vasia Resorts!

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale
Der Aufenthalt war insgesamt ok. Das Personal war sehr nett und das Frühstück war gut. Jedoch ist die Lage sehr schwierig ohne ein Auto. Die Sauberkeit könnte auch besser sein.
Overnattede 4 nætter i juli 2022
Svar fra Vasia Royal den 18. aug. 2022
Dear Guest Thank you for taking your time to send us a review Your points have been noted and we are looking forward to welcoming you back to one of our Vasia Hotels!

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pas mal
Très bel hôtel, grande piscine et chambre très spacieuse, la plage est beaucoup plus loin que ce que donne l’impression sur les photos un bon 20 min à pieds. Personnel très accueillant, le bémol je dirais la nourriture, c’est vraiment pas digne d’un 4 étoile même pas d’un 1 étoile, ça fait vraiment cantine idem pour le petit déjeuner, toutes les boissons sont payantes, du coup si vous avez pris un forfait petit déjeuner et dîner inclus ça sera sans boisson, pour le petit dej que le café noir inclus, le reste payant.
Overnattede 5 nætter i juni 2022
Svar fra Vasia Royal den 18. aug. 2022
Thank you for your review Your points have been well noted

10/10 Fremragende

kamel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
cadre très agréable, personnel très avenant et disponible je recommande
Overnattede 7 nætter i juni 2022

2/10 Forfærdeligt

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel per Masochisti Iniziamo dalle cose positive: Hotel ristrutturato da poco, letto molto comodo. Purtroppo altre cose positive non ce ne sono! L’utilizzo del purtroppo è necessario perché l’Hotel avrebbe delle enormi potenzialità, ma le cose che non funzionano sono veramente troppe. 1) Prima di raccontare il disservizio che abbiamo avuto la sfortuna di imbatterci , necessita una premessa: “le receptionist sono troppo seriose (sembrano sempre arrabbiate) e veramente maleducate, soprattutto la seconda che abbiamo avuto a che fare, la quale non ha voluto nemmeno dirci il suo nome”. Disservizio: il giorno prima della partenza abbiamo chiesto alla receptionist di turno se fosse possibile stamparci le carte di imbarco, ci ha risposto di si, bastava portare il file da stampare in una flash drive; durante la giornata siamo andati per ben due volte dalla stessa receptionist per farcele stampare, ma entrambi le volte ci ha detto di ritornare, perché era troppo occupata .La sera stessa ritorniamo alla reception e troviamo una receptionist diversa, la quale ci dice di NO, adducendo mille scuse, fra le più disparate e fantasiose, nonostante gli avessimo detto che la sua collega ci aveva detto di si. Ovviamente abbiamo dovuto correre a destra e a manca per riuscire a trovare un posto che ce le stampasse; avessero detto no subito, non avremmo dovuto impazzire la mattina della partenza! Ho
Overnattede 2 nætter i september 2019

8/10 Udmærket

Daniela, Roma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Struttura molto bella e pulita, personale gentile e sempre disponibile.Unico lato negativo: la sera intorno all'hotel non c'è nulla (locali..per vita notturna in generale), quindi per forza si deve prendere la macchina o i mezzi pubblici( fermate a due passi dalla struttura) per uscire e fare anche solo una passeggiata. Bellissima la sala comune dove i vari ospiti si possono rilassare.
Overnattede 8 nætter i september 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr freundliches Service Personal, schöne Zimmer und leckeres Essen
Overnattede 9 nætter i august 2019

6/10 Okay

Verificeret rejsende

Overnattede 14 nætter i august 2019

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Das Dinner war entgegen mancher Bewertungen richtig gut und abwechslungsreich. Dagegen hat uns das vielgepriesene Frühstück eher mittelmäßig begeistert. Baulich muss das Hotel mit leicht geschlossenen Augen bewertet werden, weil, z.B. manche Treppenstufen ungleich Höhe hatten, Geländer so montiert waren, dass bei Benutzung des Handlaufes Gefahr des Einklemmens bestand wegen zu geringen Abständen zur Wand/bzw. zur Treppe. Platten um den Pool herum lose und mit Höhenunterschieden. An 2 Tagen war zur Morgentoilette erst verzögert Wasser verfügbar. Das Badezimmer im Superiorzimmer eher sehr klein. Allerdings ist die ebenerdige Dusche sehr angenehm zu benutzen. Leider läuft sehr schnell Wasser über die zu niedrige Schwelle. Der Service in der Küche, beim Servieren selbst und bei der Reinigung, kann durchweg mit sehr zufriedenstellend bewertet werden. Nur der Lärm im Speiseraum war weniger angenehm. Zusammengefasst betrachtet scheinen die 4 Sterne für die Zimmer und den baulichen Zustand nicht gerechtfertigt. Oder wir haben falsche Zimmer gebucht. Ansonsten möchten wir die Leistungen, insbesondere der Küche hervorheben. Hier war Freude sichtlich. Was bei manchen Servierkräften eher schwach ausgeprägt war.
Overnattede 12 nætter i august 2019

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 14 nætter i august 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was modern however has been built in the middle of no where! Pool was nice, but there are tiles around the outside so you will slip either into the stone recess or back into the pool. Cats freely wander into the dining room. Room was comfortable but could hear the traffic and the incoming planes.
Overnattede 7 nætter i august 2019

8/10 Udmærket

Gianfranco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i august 2019

8/10 Udmærket

david

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2019

10/10 Fremragende

Sunny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juni 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr nettes zuvorkommendes Personal. Habe. Eine Goldkette beim Frühstück verloren und eigentlich schon abgeschrieben 😲als ich zur Reception ging drückte man mir einen Briefumschlag in die Hsnd mit der Kette . Fühlte mich überwältigend Gut. Einmal , es war sehr Heiss ca 34 Crad, gab es einen Stromausfall, paar Stunden im ganzen Hotel kein Strom und Wasser , das kann mal vorkommen Und wird akzeptiert.
Overnattede 8 nætter i juni 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ottimo
L'hotel era curato bene e pulito. Il buffet del ristorante era ottimo con una ricca varietà di carne e verdure. Nelle vicinanze non c'era il paese da passeggiare, ma davanti all'hotel ci sono le fermate dell'autobus per raggiungere le principali località turistiche, quali Hersonissos, Malia ed Heraklion. Lo consiglio a tutti.
Overnattede 3 nætter i juni 2019

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Ontwerpfout van de douche, water loopt uit de cabine. Verder is alles goed geregeld en met name het personeel is top! Supervriendelijke mensen!
Overnattede 6 nætter i juni 2019

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
hôtel moderne, chambres très propres, buffet du petit-déjeuner varié.
Overnattede 7 nætter i maj 2019

8/10 Udmærket

Tony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2018

10/10 Fremragende

Dominique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent accueil. La chambre est vaste et dispose de tout le confort moderne. Le personnel est à l'écoute. Petits déjeuners à la hauteur des autres prestations de l'établissement. Seul bémol, des places de parking limitées dans l'enceinte de l'hôtel, mais possibilité de se garer dans la rue sans problèmes. A recommander pour un séjour à Héraklion, moins cher, moins bruyant et plus confortable que bien des concurrents situés en ville.
Overnattede 2 nætter i oktober 2018

10/10 Fremragende

Jukka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good Hotel
Very nice hotel and nice staff, clean, good breakfast, compact pool. Good restaurants in walking distance with reasonable prices
Overnattede 7 nætter i september 2018

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Un hôtel récent offrant un service mitigé
L'établissement a été entièrement rénové en Juin 2018 donc il est très propre : le mobilier est récent et les salles de bain très modernes. Nous avons passé 11 jours dans l'établissement et avons particulièrement apprécié le comfort des chambres et l'amabilité du personnel de ménage ainsi que le personnel de l'accueil : toujours souriants et très à l'écoute pour répondre à vos demandes et vous recommander les meilleurs endroits dans les environs! Ce n'est pas le cas pour le personnel du restaurant qui ne vous adresse même pas un bonjour et affiche son mécontentement à longueur de journée : La serveuse se trompe dans ma commande de boissons et quand je lui fait savoir que ce n'est pas ce que j'ai demandé : elle me répond " la prochaine fois vous aurez ce que vous avez demandé, maintenant, signez ici!", aucune excuse, aucun geste commercial pour remédier à son erreur de commande qu'elle m'avait d'ailleurs fait répéter 2 fois! Bref l'amabilité n'est pas de rigueur au restaurant et absolument pas digne d'un service 4 étoiles. Le restaurant est correct mais ne vaut pas non plus celui d'un hôtel 4 étoiles : je pense qu'il y a des efforts à faire à ce niveau là également. Sinon l'hôtel nous a accueilli avec une bouteille de vin ainsi qu'un panier de fruits dans la chambre et le personnel nous a offert un petit cadeau la veille de notre départ : de très gentilles petites attentions que nous avons beaucoup apprécié.
Overnattede 11 nætter i september 2018

10/10 Fremragende

Kate, USA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Close to beach and great parking with wide, spacious location away from the congestion of Heraklion but very near the airport! The food was amazing!! Get the half-board and enjoy 5 star breakfast and dinner buffets. Immaculate and comfy beds. Will stay here again!
Overnattede 2 nætter i september 2018

6/10 Okay

Verificeret rejsende

Overnattede 4 nætter i september 2018

4/10 Dårligt

Paolo, Varese

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Albergo rumoroso: evitatelo se desiderate riposare
Albergo rumoroso: evitatelo se desiderate riposare. Alle cinque del mattino sono stato obbligato a chiamare la reception per far spegnere la musica insopportabile e ripetitiva che ci ha infastidito tutta la notte
Overnattede 1 nat i september 2018

8/10 Udmærket

Elizabeth

Hard to find. Modern place with friendly staff.
The hotel itself was great. Clean, spacious (for Greece), and modern. It had a great pool and a miderately sized restaurant. They also had a “living room” on the main floor where guests could socialize and use free WiFi ( note WiFi in your room is an extra charge). Our stay came with breakfast included and they had good variety for their buffet. It was a great value. The room was spacious and cute. There was free fruit as a welcome. There is a light outside of the rooms (as part of the hotel’s facade) which is on all night long. You have to use the black out curtains if you want it blocked off. A little annoying if you would like to wake up to natural light and not have to use the curtains. Otherwise, the room is modern and comfortable. The bathroom is surprisingly spacious. Note, the hotel can be tricky to find based on the address (since i think it’s only been there for 3 months). Google maps kept bringing us to the beach side even though it’s about 5 minutes from there. Luckily, the restaurant that maps kept directing us to had a friendly server who said this happens frequently and gave us directions. It would be nice to have the address updated. Only other issue is parking. Their lot is small and can’t really fit that many cars. You can park on the street, however this may be an issue when they continue to get more guests. Otherwise, the staff was friendly and professional. Would stay again.
Overnattede 1 nat i september 2018

10/10 Fremragende

fiona, manchester

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful modern hotel
Very modern, beautiful Scandi styling in both bedrooms and communal areas. The location isn't great as there is very little to do nearby but it is on the main road with a great bus service so really easy to get all across the island. Although on main road no traffic noise. Lovely pool and never any problems getting sun beds. Fabulous reception staff, bar staff and cleaning staff. Some of the restaurant staff could have been a little friendlier but were overall very efficient and the restaurant manager was fantastic. The hotel has sun beds on the small beach nearby (approx 10-15 mins walk) but it's not a very attractive and you have to pay a charge for them which given the quality and standards of the hotel was a little surprising. Lots of beautiful beaches nearby and easily reached by bus. Expedia site says rooms have free wifi which is not the case. It's only free in communal areas but when we told the hotel that we had booked expecting free wifi in the rooms they immediately honored that with no fuss which was indicative of the overall excellent customer service. Some very minor improvements could be made that would cost the hotel very little but would improve the guest experience and are usually included in hotels of this standard e.g. Free wifi in bedroom, free safe, a shelf in the bathroom(we improvised and used the luggage stand) coffee and tea replenished in room, self serve coffee, tea, water and soft drinks in the restaurant. Nothing big but the small things matter.
Overnattede 7 nætter i august 2018