Udendørs pool, parasoller, liggestole
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Anmeldelser af Giannoulis Santa Marina Plaza - Adults Only

4 out of 5
Giannoulis Santa Marina Plaza - Adults Only
Agia Marina, Chania, Crete

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 71 af i alt 135 anmeldelser" "
Bedømmelse på 8 − Udmærket. 51 af i alt 135 anmeldelser" "
Bedømmelse på 6 − Okay. 9 af i alt 135 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 135 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 135 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,6/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2021
Svar fra Aleksandros Partsas den 2. nov. 2021
Dear Guest, Thank you so much for your kind words and for the excellent scoring!! We are glad to hear that you had a pleasant stay here with us and we hope that you will visit us again in the near future! Best regards, The management

10/10 Fremragende

Jasper

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Voksenhotel
Dejligt hotel nær ved stranden. Gratis liggestole. Super morgenbuffet med friskpresset appelsin juice. Vi kommer snart tilbage
Overnattede 9 nætter i oktober 2019
Svar fra Giannoulis Hotels & Resorts den 26. okt. 2019
Dear Jasper, Thank you so much for your kind words and compliments!! We are more than happy to read that you had such a pleasant stay here with us and that you are planning to visit us again!! The management and the staff of our hotel wishes you all the best and we are looking forward to your next arrival!! Best regards, The management

6/10 Okay

mads

Synes godt om: Rengøring
Var skuffet over hotel i forhold til pris
Svar fra General Manager den 28. nov. 2016
Dear mads, Thank you very much for your feedback. We are really sorry to hear that your stay in our hotel did not meet your expectations. However, we hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
godt ophold,
Lidt problemer i starten, blev løst på en fin måde af Manageren på hotellet, således at opholdet blev en god oplevelse. Meget venligt / hjælpsomt personale. Alt i alt en god oplevelse.
Svar fra Giannoulis Hotels den 23. jul. 2015
Dear Guest, Thank you very much for your rate and for your positive feedback. As you noticed, the first priority for the management and the staff of our hotel is the the satisfaction of our guests by meet the needs of each of them accordingly We are looking forward to welcoming you again on your next visit at Crete. Best regards, The management.

10/10 Fremragende

elizabeth, Park City

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was so helpful and friendly! We enjoyed our stay very much. They assisted with every aspect of our stay.
Overnattede 3 nætter i april 2023
Svar fra Aleksandros Partsas den 13. feb. 2024
Dear Guest, Thank you so much for your positive comments about our staff members. As mentioned the management and the staff are doing their very best daily in order to provide high quality services.Thank you so much for the excellent scoring!! We are glad to hear that you had a pleasant stay here with us and we hope that you will visit us again in the near future! Best regards, The management

10/10 Fremragende

Vegard

Overnattede 5 nætter i september 2022
Svar fra Aleksandros Partsas den 21. nov. 2022
Dear Guest,Thank you so much for taking the time to share your experience of your stay with us and for the excellent scoring!!! We hope that you will visit us again in the near future! Best regards, The management

8/10 Udmærket

Anshuman

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Old style hotel, great staff and location
Property is a bit old style. Very friendly and helpful staff. Very good breakfast and in general, food is good Location and s good and got its private beach and sunbeds etc. But its mainly for certain age group, mostly above 60 or so. Location is a good to go to Platanias as well as Chania, short cab or bus drive to both those places for bars, restaurants and night life.
Overnattede 5 nætter i september 2022
Svar fra Aleksandros Partsas den 21. nov. 2022
Dear Guest, Thank you very much for your kind words about our staff members, your good rating, and for taking the time to provide us your feedback. However, the management and the staff of our resort are already informed about your notices in order to proceed with all the necessary reactions.Best regards, The management

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I chanced upon this property as we looked for a beach hotel. Our first impression was met with a very warm welcome. During our stay we were so impressed we requested to extend our stay. Katerina was a wonderful host and this request was painless. Nothing is too much for her to make sure you are happy and comfortable and walks in and out of reception to the pool checking her guests needs are met. Excellent customer Service. The pool is clean and sparkling. Breakfast service impeccable. We are so impressed with this small private but comfortable hotel. Gold stars!
Overnattede 2 nætter i september 2022
Svar fra Aleksandros Partsas den 21. nov. 2022
Dear Guest, Thank you so much for your kind words and for the excellent scoring!!We are glad to hear that you had a pleasant stay here with us and we hope that you will visit us again in the near future! Best regards, The management

10/10 Fremragende

Frode N

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ticker av alle bokser for et flott opphold
Helt topp hotell, fantastisk beliggenhet rett på stranden med magisk service. Rene rom og godt vedlikeholdt, flott mat i restaurant og frokost buffe. Dette må man kunne klassifisere som et komplett pakke av kos og nytelse, uten å betale skjorta. Personale var meget imøtekommende og ga det lille ekstra som vi alltid ønsker.
Overnattede 7 nætter i juni 2022
Svar fra Aleksandros Partsas den 21. nov. 2022
Dear Guest, Thank you so much for your positive comments about our staff members and the breakfast buffet of our hotel. As mentioned the management and the staff are doing their very best daily in order to provide high quality services.Thank you so much for the excellent scoring!! We are glad to hear that you had a pleasant stay here with us and we hope that you will visit us again in the near future! Best regards, The management

10/10 Fremragende

Maria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2021
Svar fra Aleksandros Partsas den 7. okt. 2021
Dear Guest, Thank you so much for the excellent scoring and we hope that you will visit us again in the near future!!! Best regards, The management

10/10 Fremragende

Nicholas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome smaller hotel with fun staff!
Amazing hotel with great ocean views and awesome food! They change up the breakfast and dinner every day so you never get bored of the same food! The staff is also very friendly and nice.
Overnattede 3 nætter i september 2021
Svar fra Aleksandros Partsas den 30. sep. 2021
Dear Guests, Thank you so much for taking the time to share your experience of your stay with us and for the excellent scoring!!! We hope that you will visit us again in the near future! Best regards, The management

8/10 Udmærket

Eerika

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hieman pettynyt
Olemme majoittuneet useissa 4* hotelleissa ja tämä ei kyllä mielestämme sillä tasolla ollut. Hotelli hieman vanhempaa laatua, mutta perus siisti kyllä. Ilmastointi oli todella huono, joten kunnon yöunet jäivät väliin kuumuuden takia. Mukava ja avulias henkilökunta.
Overnattede 2 nætter i august 2021
Svar fra Aleksandros Partsas den 30. sep. 2021
Dear Guest, Thank you very much for your kind words about our staff members, your good rating, and for taking the time to provide us your feedback. However, the management and the staff of our resort are already informed about your notices in order to proceed with all the necessary reactions. Best regards, The management

10/10 Fremragende

gregori

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great week
Amazing hotel Great food for lunch Less for breakfast though
Overnattede 7 nætter i august 2021
Svar fra Aleksandros Partsas den 24. aug. 2021
Dear Guests, Thank you so much for taking the time to share your experience of your stay with us and for the excellent scoring!!! We hope that you will visit us again in the near future! Best regards, The management

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes godt om: Service og personale, faciliteter
We stayed in the hotel for 2 nights and it was a last minute decision to book there. The position of the hotel is excellent - straight on the beach, with private beach of the hotel, and that’s exactly what we’ve booked this hotel for, together with the wish of having some fresh breeze and sound of the waves entering our room. For this we’ve originally booked a beachfront double, but managed to change for a suite, which had a large terrace overlooking the sea and the beach. As fantastic as it sounded, we could hardly keep the door to our terrace open, as our suite turned out to be just above/next to a kitchen, so instead of fresh air we’ve had smell of kitchen and some grill all the time. The hotel overall seemed to be something of an assembly line, in which there were so many guests, that, either because were not enough hands or time to clean the rooms thoroughly, the room didn’t give us an idea of freshness. The breakfast in the hotel is probably ticking all the boxes in terms of items to choose from in the breakfast buffet, but was very basic and didn’t impress us with the great quality. Then there was some language barrier, too, as a chef at the egg station didn’t manage to understand what “fried eggs” was. That said, the reception staff was friendly and the beach bar was fairly good. To sum up, great location, but only OK hotel.
Overnattede 2 nætter i august 2021
Svar fra Aleksandros Partsas den 24. aug. 2021
Dear Guest, Thank you very much for your kind words about the reception staff, the hotel's location, and for taking the time to provide us your feedback. However, the management and the staff of our resort are already informed about your notices in order to proceed with all the necessary reactions. We hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management

10/10 Fremragende

Terence

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay!
Loved my stay! The staff was super friendly and incredibly helpful. The bed was very comfortable and a good variety of breakfast
Overnattede 2 nætter i august 2021
Svar fra Aleksandros Partsas den 24. aug. 2021
Dear Guest, Thank you so much for your kind words and for the excellent scoring!! We are glad to hear that you had a pleasant stay here with us and we hope that you will visit us again in the near future! Best regards, The management

8/10 Udmærket

Giovana

Synes godt om: Service og personale, værelsets komfort
Great just for the location and friendly staff
Great location and amazing private beach. Hotel staff is extremely helpful and friendly. The hotel per se however is outdated. The pool area is not appealing and breakfast could have been better. The bedroom was old, but decent size. Balcony of our room was dirty and with a broken chair, and the bathroom was a little dirty.
Overnattede 4 nætter i august 2021
Svar fra Aleksandros Partsas den 24. aug. 2021
Dear Guest, Thank you very much for your kind words about our staff members and the hotel's location, your good rating, and for taking the time to provide us your feedback. However, the management and the staff of our resort are already informed about your notices in order to proceed with all the necessary reactions. Best regards, The management

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel is nice and staff very careful. Unfortunately the first room we had was directly on the very noisy street in front of the hotel and we couldn't sleep at all because of the noise. We asked if we could have an other room and the one we were given had its air conditionning broken...and it was 40 degrees outside. The room didn t get cooler then 30... when we informed the reception they said the technician came and said the air conditionning was working properly and the room was cool but not at all. So at the end, we didn t sleep for 3 days and all we got was a fan! I was so disapointed and it occulted all the friendly staff's effort to make our stay enjoyable.
Overnattede 3 nætter i august 2021
Svar fra Aleksandros Partsas den 24. aug. 2021
Dear Guest, Thank you very much for your kind words about our staff members and for taking the time to provide us your feedback. We are sorry to hear that you feel disappointed during your stay in our Resort. However, the management and the staff of our resort are already informed about your notices in order to proceed with all the necessary reactions. We hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Service og personale
The hotel was closed, but they didn't inform us
We made a reservation and received a confirmation from Hotels.com few weeks in advance, and our credit card was charged. Called the hotel the day before arrival just to ask a few informative questions. Someone answered the phone and told me that the hotel is closed for the season. Few hours after that, I received an email from the hotel that they are indeed closed and proposed to move me to an affiliated hotel (which did not meet our needs). So few hours before the flight, we had to find another place to stay and change our trip plans and itinerary. COULDN'T YOU TELL US THAT WHEN YOU RECEIVED THE RESERVATION? Called Hotels.com - they were not aware of the fact that the hotel is closed - in their view we had to pay the entire amount because they thought we checked in. Eventually, this was resolved, but that's certainly not the type of service you would expect
Overnattede 5 nætter i september 2020

10/10 Fremragende

Grigory

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice and clean
Very nice hotel. Make sure to make reservation on second floor sea view.
Overnattede 4 nætter i oktober 2019
Svar fra Giannoulis Hotels & Resorts den 22. okt. 2019
Dear Grigory, Thank you so much for your kind words and for taking the time to review us! We are more than happy to read that you had a pleasant stay here with us and we are looking forward to welcoming you again in the near future. Best regards, The management

10/10 Fremragende

Maxine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing stay
Lovely hotel, beautiful comfortable rooms, excellent service. Local area very touristy.
Overnattede 1 nat i oktober 2019
Svar fra Giannoulis Hotels & Resorts den 15. okt. 2019
Dear Maxine, Thank you so much for your kind words and for choosing to spend your summer holidays here with us. We hope that you will give us the chance to seeing you again in the near future. Best regards The management

10/10 Fremragende

Verificeret rejsende

Overnattede 6 nætter i oktober 2019
Svar fra Giannoulis Hotels & Resorts den 12. okt. 2019
Dear Guest, Thank you very much for your excellent scoring!! We are looking forward to seeing you again in the near future. Best regards, The management

10/10 Fremragende

Haley, Fruita, Colorado

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very beautiful nice beach zen atmosphere very relaxing. Great location easy to get around with excellent restaurants and shopping all around
Overnattede 9 nætter i september 2019
Svar fra Giannoulis Hotels & Resorts den 30. sep. 2019
Dear Haley, Thank you very much for your kind words and for the excellent scoring!!! We are happy to see that you enjoy your stay so much and we are looking forward to seeing you again in the near future! Best regards, The management

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
great place
we very much enjoyed our stay in this hotel. Very friendly people and great service.
Overnattede 7 nætter i september 2019
Svar fra Giannoulis Hotels & Resorts den 2. okt. 2019
Dear Mr. Peter, Thank you so much for your kind words and for your excellent scoring!! We are glad to hear that you had such a pleasant stay here with us and we hope that you will give us the chance to seeing you again in the near future!! Warmest regards.

10/10 Fremragende

hezi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
מדהים
Overnattede 3 nætter i september 2019
Svar fra Giannoulis Hotels & Resorts den 11. sep. 2019
Dear Hezi. Thank you very much for your excellent scoring and for choosing to spend your summer holidays here with us! We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

8/10 Udmærket

patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
séjour en crete
hotel de tres bonne qualité personnel tres pro. Tres bonnes qualites de prestations . nous as surclasse pendant notre séjour .Prestations des chambres super vue sur mer avec bruit des vagues.
Overnattede 7 nætter i august 2019
Svar fra Giannoulis Hotels & Resorts den 27. aug. 2019
Dear Mr. Patrick, Thank you very much for your kind words and for your positive feedback! We are more than happy to read that you had such a pleasant stay here with us and that our facilities were meet your needs. We hope that you will give us the chance to welcoming you again in the near future. Warmest regards. The management

10/10 Fremragende

Jan Ohm

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
For adult couples
Flott opplevelse for voksne par. Adults only hotell med egen strandlinje. Fra basseng og poolbar er det kun 25 meter ned til egen strandlinje med solsenger og maks 10 meter til sjøen. Veldig stille og behagelig hotell med fantastisk service. Alle våre ønsker og behov ble ivaretatt på beste måte og var klart da vi ankom.
Overnattede 8 nætter i juli 2019
Svar fra Giannoulis Hotels & Resorts den 27. jul. 2019
Dear Mr. Jan Ohm, Thank you so much for your lovely review and for choosing to spend your summer holidays here with us!! We are happy to hear that we manage to make your stay so comfortable and that you enjoy our child-free environment so much! We hope that you will give us the chance to seeing you again in the near future!!!! Best Regards, The Management

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect hotel in Agia Marina
perfect hotel for a relaxing stay by beach. staff very professional and welcoming. comfortable and spacious room with super sea view breakfast and dinner with plenty of options and food always very fresh and well presented.
Overnattede 5 nætter i juni 2019
Svar fra Giannoulis Hotels & Resorts den 26. jun. 2019
Dear Mrs. Angela. Thank you so much for your kind words and compliments! We are glad to see that you had such a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future! Warmest regards, The management

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr gepflegtes Hotel für Ruhe suchende! Toller Service und Top Personal ! Das Essen war sehr lecker , schon beim Frühstück gab es alles , was das Herz begehrt. Es war unser zweiter Urlaub in diesem Resort und ganz bestimmt nicht der letzte!
Overnattede 7 nætter i maj 2019
Svar fra Giannoulis Hotels & Resorts den 15. jun. 2019
Dear Guest! Thank you so much for your kind words and for choosing to spend your summer holidays here with us again. We are honored having repeating visits from our guests, and this give us the strength to improve our services and facilities to the highest level!! It is great to read that you wish to visit us again and we are already looking forward to welcoming you again in the near future. Best regards, The management

8/10 Udmærket

Kerstin, Meerane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lage direkt am Meer/Strand. Personal sehr professionell. Super Betten und eine richtige Bettdecke.
Overnattede 14 nætter i maj 2019
Svar fra Giannoulis Hotels & Resorts den 4. jun. 2019
Dear Kerstin, Thank you very much for your kind words and for your positive feedback! We are glad to hear that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future! Best regards, The management

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr nettes , freundliches , hilfbereite Personal. Esses sehr gut .
Overnattede 7 nætter i maj 2019
Svar fra Giannoulis Hotels & Resorts den 15. maj 2019
Dear Guest, Thank you so much for your compliments and for choosing to spend your summer holidays here with us! We are looking forward to welcoming you again in the near future. Best regards

8/10 Udmærket

PKS, London

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only drawback of this hotel was that during breakfast and dinner, there was very limited selection of vegetarian food.
Overnattede 6 nætter i april 2019
Svar fra Giannoulis Hotels & Resorts den 29. apr. 2019
Dear PKS, Thank you very much for choosing to spend your summer holidays here with us and for taking the time to review us. We are sorry to hear that the available vegetarian choices of our buffet do not meet your needs and your expectations. The management and the staff of our hotel are already informed about your comments in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 Fremragende

RitaMoore, Middlesex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff and level of cleanliness plus location to beach
Overnattede 8 nætter i september 2018
Svar fra Giannoulis Hotels & Resorts den 12. okt. 2018
Dear RitaMoore, Thank you very much for your kind words and for choosing to spend your summer holidays here with us! We are happy to read that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

10/10 Fremragende

Autumn, Medford, OR

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We truly enjoyed our 5 night stay here. The hotel staff went above and beyond to make sure our stay exceeded our expectations. The breakfast buffet was the best we've ever had with ample choices and variety. The grounds were beautiful and the views breathtaking. Literally steps from a beautiful, private beach. The rooms were cozy - we stayed in room 115 which is basement level. We were pleasantly surprised that even the basement rooms have a private terrace. The beds were very firm, but overall comfortable room. If you're looking for a quiet place to relax, this is the place. Very pleased with our stay. Thank you!!!
Overnattede 5 nætter i august 2018
Svar fra Giannoulis Hotels & Resorts den 4. sep. 2018
Dear Autumn, Thank you so much for all of your kind words and for choosing to spend your summer holidays here with us! We are so happy to learn that you enjoy our hospitality services and facilities so much during your stay! As you notice, our hotel is ideal for those who are looking for relaxing holidays in front of the beach. Our Adults Only concept provides a calmness environment for our guests. It was a pleasure for us to meet you in person during your stay and we hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

10/10 Fremragende

Jan Ohm

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotell for voksne par
Er veldig godt fornøyd med dette lille voksenhotell i Agia Marina. Var nå andre gang vi var her og ble oppgradert til juniorsuite ved ankomst uten ekstra kostnad. Hotellet har egen liten strand eksklusivt for hotellets gjester og det er knapt 50 m å gå fra lunsjrestauranten ved poolen ned på stranden. Her ligger man definitivt ikke trangt som andre steder på stranden i Agia Marina. Frokost og lunsj er meget god og middag a la carte nede ved sjøen bør også prøves. Middagsbuffet prøvde vi bare en gang. Helt greit men det er så mange gode restauranter i byen som også bør prøves. Service er upåklagelig og de var ekstra oppmerksomme og fulgte opp da en av oss hadde fødselsdag under oppholdet.
Overnattede 9 nætter i juli 2018
Svar fra Giannoulis Hotels & Resorts den 30. jul. 2018
Dear Mr. Jan Ohm, Thank you so much for taking the time to share your experience of your stay with us and for all of your kind words!! We are happy to read that you had such a pleasant stay and that you enjoy the room upgrade and the birthday surprise. It was our honor to welcoming you again in our hotel and to celebrate your birthday together and we hope that you will give us the chance to seeing you again in the near future. Best regards, The management

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
good location, friendly people , breakfast very good
Overnattede 6 nætter i juni 2018
Svar fra Giannoulis Hotels & Resorts den 5. jul. 2018
Dear Guest, Thank you very much for your kind words and for choosing to spend your summer holidays here with us! We are happy to read that you had a pleasant stay and that you enjoy our services and facilities so much! We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, Giannoulis Hotels & Resorts

8/10 Udmærket

Julia, BW

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kann man empfehlen! :)
Super Hotel direkt am Meer. Das Personal war sehr nett und hilfsbereit. Das Essen war jeden Tag anders aber Buffet-Standard, aber für das sehr gut. Trinken muss man allerdings extra bezahlen, dass war nicht in der Halbpension die wir gebucht hatten inbegriffenen. Das Hotel ist schon etwas älter, aber sehr sauber. Uns war es auch sehr wichtig, dass es Parkplätze am Hotel gab, da wir einen Mietwagen hatten. Parkplätze waren immer frei. Wir würden auf jeden Fall wieder dieses Hotel buchen. Um die Westseite der Insel zu erkunden ist dieses Hotel perfekt, auch um die Samaria Schlucht zu durchwandern.
Overnattede 7 nætter i maj 2018
Svar fra Giannoulis Hotels & Resorts den 1. jun. 2018
Dear Julia, Thank you very much for your review and for your kind words. We are happy to hear that we manage to provide to you such a pleasant stay and that you enjoy our facilities. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Svar fra Giannoulis Hotels & Resorts den 14. maj 2018
Dear Lars, Thank you very much for your excellent scoring and for choosing to spend your summer holidays here with us! It was our honor meeting you in person during your stay and we hope that you will give us the chance to welcoming you again in the near future!!! Warmest regards, The management.

10/10 Fremragende

Lio, Arlon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellente surprise !
Personnel très professionnel et accueillant / repas délicieux / propreté exemplaire / très belles chambres bien préparées et bien propres
Overnattede 3 nætter i april 2018
Svar fra Giannoulis Hotels & Resorts den 13. apr. 2018
Dear Lio, Thank you very much for your kind words and for the excellent scoring! We are happy to read that you had such a pleasant stay here with us and that you enjoy our served dishes so much! It was our honor to meet you in person during your stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wir haben unseren Aufenthalt im Santa Marina Plaza sehr genossen. Die strandnahe Anlage ist sehr sauber und gepflegt und das Personal sehr freundlich, hilfsbereit und zuvorkommend. Auch das Essen war sehr gut und vielfälltig.
Overnattede 10 nætter i oktober 2017
Svar fra Giannoulis Hotels & Resorts den 15. nov. 2017
Dear Guest, Thank you so much for taking the time to share your experience of your stay with us and for the excellent scoring!! We are delighted to learn that you had such a memorable stay and that you enjoy all of our available facilities and services. We hope that you will give us the chance to welcoming you again in the near future! Best regards.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Experience
We stayed for our honeymoon, and loved it! Nice hotel, wonderful staff, good food, and beachfront location.
Overnattede 12 nætter i september 2017
Svar fra Giannoulis Hotels & Resorts den 7. okt. 2017
Dear Guest, Thank you so much for your kind words! We are very proud to hear that we manage to make your stay in our hotel during your honeymoon such memorable! The management and the staff of our hotel wishes you all the best and we are looking forward to celebrate all of your upcoming anniversaries together! Best regards, The management.

6/10 Okay

Verificeret rejsende

Synes ikke om: Værelsets komfort
Not overally impressed
Based off the rating and name I thought it would be a much nicer hotel than what it was.
Overnattede 4 nætter i september 2017
Svar fra Giannoulis Hotels den 27. sep. 2017
Dear Guest, Thank you very much for your review. We are really sorry to read that our hotel did not meet your needs. The size of our hotel in combine with the child free concept in front of the beach provides to all of our guests the opportunity to enjoy a personalized care under a relaxing environment. We hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel très agréable et bien situé . Le personnel réserve un accueil très chaleureux à ses clients .
Overnattede 7 nætter i august 2017
Svar fra Giannoulis Hotels & Resorts den 13. sep. 2017
Dear Guest, Thank you very much for your review and for choosing to spend your summer vacations here with us! We are happy to read that you had a memorable stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards The management

2/10 Forfærdeligt

Christiana

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
NEVER AGAIN IN THIS HOTEL
We booked the room and didn't notice that in the paragraph it said basement. Nowhere else was written this. The day we were flying there we noticed that it said basement and contacted the hotel for an upgrade and to pay the difference. The hotel said that they were fully booked and all the other hotels in the group had no available room. They refused to refund us and we checked in the UNDERGROUND room. It was like being in a HOLE, you COULD'NT RELAX OR SLEEP because all the hotel's engines and fans were at the room next to us. One day we informed the hotel that if they do not change us room or refund us we would call the police due to the TERRIBLE NOISE next to our room. Magically a room was available at another group hotel and we moved there. Very unfriendly staff, terrible staying. Only one man at the reception was very friendly. NEVER AGAIN IN THIS HOTEL. STAY AWAY.
Overnattede 6 nætter i juli 2017
Svar fra Giannoulis Hotels den 28. jul. 2017
Dear Mrs. Christiana, Thank you very much for taking the time to review us. Firstly, we would like to notice that the title of the room type that you booked is Economy Room (Basement). Regardless the mentioned paragraph, the title of room type have clearly notice that the room located in the basement. Moreover, the room is not located under the ground as there are 3 more floors above it. Your reservation was made under the non refundable cancellation policy which means that the total cost of the reservation will be charged at the time of booking and it is non refundable, so any refund is not acceptable. Three days after your arrival date, two rooms were available to our sister hotel 200 meters away from our hotel. We had provided to you a higher room category free of charge and the manager of our hotel moved you and your luggage by her owned car. In conclusion, the title of the room is cleared about the location, the relocation and the room upgrade to our sister hotel was made under our own initiative and totally free of charge and no under any blackmail regarding the police as mentioned. Thank you very much once again. Best regards

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2017
Svar fra Giannoulis Hotels den 28. jul. 2017
Dear Ryan, Thank you very much for your excellent scoring! We hope that you will give us the chance to welcoming you again in the near future. Best regards.

10/10 Fremragende

Patrick, Schweiz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
super gelegenes sauberes Hotel
Sehr freundliches Personal ,sauberes gepflegtes Hotel mit liebe zum Detail , sehr gutes Frühstücks und Abend Buffet, direkt am Strand gelegen, Möglichkeiten für Aktivitäten außerhalb des Hotels reichlich vorhanden
Overnattede 5 nætter i juli 2017
Svar fra Giannoulis Hotels & Resorts den 15. jul. 2017
Dear Mr. Patrick, Thank you so much for the excellent scoring and for all of your kind words!! We are glad to hear that you had such a pleasant stay in our hotel and we hope that you will give us the chance to welcoming you again in the near future!! Best regards, The management

10/10 Fremragende

Blue Eyes, London

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel made by friendliest staff ever
Great location as a base for the whole area and really nice hotel with staff who couldn't be more friendly or helpful especislly the reception and breakfast crew. Hotel almost had a boutique feel about it as it felt that personal. Great restaurants nearby the staff recommended and would definitely go there again. Only minor things I would improve would be more fresh fruit at breakfast but that may be a Greek thing and a bed that could handle a passionate night! We both loved it
View from lawn near beach
Overnattede 7 nætter i juni 2017
Svar fra Giannoulis Hotels & Resorts den 15. jul. 2017
Dear Blue Eyes, Thank you so much for your lovely review and for all of your compliments!! We are really happy to learn that you enjoy your stay here with us so much. As you mentioned we are always doing our best in order to provide the best holiday experience for each of our guests! The management and the staff of our hotel are already informed about your notice regarding the fresh fruits at breakfast. Moreover we would like to notice that you are looking great at the sharing photo! It was our pleasure to meet you in personal during your stay and we are already looking forward to welcoming you again! Best regards, The management

8/10 Udmærket

Isabelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Agréable mais peu mieux faire
Nous avons séjourné pendant 9 jours à l hôtel Réservé en front de mer nous avons été un peu déçu d avoir nôtre chambre au rez-de-chaussée et non en étage. Cela était bruyant en raison du passage devant notre porte des autres vacanciers qui se rendaient au bar de la piscine ou à la piscine (le bar jouxtait le mur de la chambre). Bien que j'ai fait une requête pour changer de chambre, durant tout le séjour il y a eu apparemment aucune possibilité. Je ne remets pas en cause la chambre et la vue qui était très agréable, je remets en question le désagrément du passage. Sinon la piscine est agréable. Il y a des transats autour de la piscine et en bordure de mer. Des serviettes sont à disposition moyennant une caution de 10 euros en début de séjour. Nous n avons pas mangé le soir mais uniquement en petit déjeuner. Je sais qu il y avait des thèmes organises le soir au buffet. Une affiche était disposée dans les chambres. Sinon le petit déjeuner à du jus de orange frais cependant nous avons été déçu durant 9 jours de manger toujours la même chose à quelques exceptions près. La viennoiserie est quasi inexistante ou surgelées alors que a côté de la hôtel le supermarché vendait de la viennoiserie fraîche et croustillante ! C'est franchement dommage. Il y a aussi un petit point négatif concernant les matelas des plages qui mériteraient un brin de nettoyage quotidien ainsi que les murs de la piscine qui sont vert de gris. Sinon le personnel est serviable et aimable.
Overnattede 9 nætter i juni 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Giannoulis Hotels den 26. apr. 2017
Dear Guest, Thank you very much for taking the time to rate us! We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

8/10 Udmærket

Olivier , Fosses-la-Ville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel très accueillant et bien situé
Nous avons été très bien accueillis dans cet hôtel à taille humaine. L'hôtel est très bien situé pour visiter et profiter d'une belle plage. Les chambres sont spacieuses et fonctionnelles. Le personnel est très sympathique.
Svar fra Giannoulis Hotels & Resorts den 18. apr. 2017
Dear Olivier, Thank you very much for your review and about choosing to spend your summer vacations here with us. We are glad to hear that you had such a pleasant stay and that you enjoy our facilities so much. The management and the staff of our hotel are already informed about your notice regarding the served meat and fish, in order to proceed with all the necessary moves. Thank you very much once again for all of your compliments. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Fremragende

G&M, Köln

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hervorragendes Preis-Leistungsverhältnis.
Balos Beach
Samaria Schlucht
Hotel Pool & Strand
Svar fra Giannoulis Hotels & Resorts den 28. nov. 2016
Dear G&M, Thank you very much for taking time to share your experience of your stay with us and for the excellent scoring! We are really happy to hear that we manage to provide you such a pleasant stay and that you enjoy all of our available facilities and services, especially our served food. The management and the staff of our hotel wishes you all the best and they are looking forward to seeing you again in the near future. Best regards, The management.