Hoteller med pool i Gravina di Catania

"We had 2 nights in august 2024. Basically a nice place, with very friendly staff - if you can find them. The place brands itself as being for relaxation - but is in fact surrounded but trafficed roads, neighbours with barking dogs etc - not much relax about it. It does have a very good view at Etna though. The place is generalyl OVERSOLD by Hotels.com, and in fact contain errors in the selling. We booked a deluxe room with a balcony according to Hotels.com, but the room does not have a balcony...

"The choices of food was not great, it felt like prison that we couldn’t use any part of the hotel after 11pm as everywhere was locked until 8am. When we used the pool outside there was a mice in there happily swimming, when we advised the Hotel someone from maintenance came and took it out with a net he I didn’t use any other equipment or anything to clean the pool. We then refused to go into the pool and nothing was done about it. We were overcharged for something we didn’t have on our check...