Hoteller i Grantwood Village

"Paid for an upgraded suite only to be told at check in - the room had never been cleaned and we were downgraded to a small room with only 2 beds for 3 adults. At first, we were offered a room with one king bed, so at least grateful for the second option. We were still charged the upgraded price and told to speak with a manager in the morning. Upon arrival to our room, our door clearly had evidence of being tampered with as shown in picture. Only to enter and find No blankets and some weird...

"Good hotel near the airport. Shuttle was super easy to use and staff was very friendly."

"Nice stay, breakfast and dinner included"

"Wish there was a hair dryer in the room."

"Property was very clean. Staff was very kind and helpful. Woman at front desk was very friendly and helpful. Breakfast was plentiful and area was clean and well maintained."

"Only needed a place to stay for the night and this was the perfect place. Very convenient from everywhere we wanted to go with a clean and comfortable room!"

"Two words….Bed Bugs…."

"The hotel lobby was beautiful! The rooms did NOT match the lobby. The rooms were extremely outdated."

"Great hotel. Friendly staff."

"Everything was good"

"I want to make sure that Andrew and Rosalee get recognized. They were fabulous and super friendly/helpful with our needs. The staff, in general, was always smiling and friendly, including the housekeepers in the elevators. It was an amazing experience that led us to sign up for the rewards program."

"It was okay ar best, check inn took a bit, soap on floor in bathroom was an exciting adventure. Probably will not stay here again."

"Yup"

"Xxx Essex d z"

"Room smelled like old food, stains on the comforter. Bed was very squeaky. Breakfast was good, staff friendly."

"I was there 5 days. Very quiet and peaceful!"