4/10 Dårligt
Marie, Sheffield
Rejste med partner
24. apr. 2025
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
What a disappointment!
We arrived at our room after checking in to find the door was open and being held open by a dirty towel and pillow case. We went down to reception; the receptionist came up took a photograph, apologised and said that the room was actually ready. She removed the towel!
The room appeared clean, but the shower screen had black mould at the bottom, no attempt had been made to clean it. The room and bathroom were cold, the heating had been turned off.
We were going to use the sauna and hot tub, to find that the last entry was 4pm, we checked in at 4:15pm. It does not day about the times on any of the website or information.
The evening meal in the restaurant was poor quality and tasteless.
Breakfast was a buffet! Not as described. We were served porridge which we never ordered. Just found it there.
At checkout, (we stayed one night) I mentioned about the room having the towel holding the door open. She said, “It was maintenance.”
I said “I would expect a free drink or a discount, we have been offered nothing.”
She replied, “We did remove the towel.”
I reminded her that it should never have been like that.
She went to speak to the manager who reduced the bill by £20.
Poor customer service.
Marie
Overnattede 1 nat i april 2025