6/10 Okay
Melissa
Rejste med partner
10. apr. 2026
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
First off we booked a room close to where daughter lived with the expectation she could come and hang out with us in the evening. When we checked in we were told she was only allowed to go to the bar. She couldn’t come to our room at all. This should have been listed in the write up of the room or at least posted in our confirmation. Second we booked the room with the tub and surrounding windows(we paid extra for that room). The tub did not ever have hot water. We mentioned to staff several times and they said they were told it was fixed but it was not. The windows were broken. One was open when we checked in and we really had to struggle to close. On last day we opened another one and we couldn’t get it to close. There was a table in the room and you couldn’t really work at it because it wasn’t level and rocked. The second to last night we had been out and we were going up to the bar to hang out with my daughter. The staff at the front desk stopped us and told us that it was too late. Again never told that there was a time limit. I asked to speak to the Manager and expressed my all of my frustrations. He apologized and then allowed us to come up for a drink. He comped drinks. The staff was very nice and tried to accommodate. My biggest complaint was we were never told these policies from booking. The hotel itself really could use a little more updating.
Melissa
Overnattede 4 nætter i april 2026
