2/10 Forfærdeligt
Jeffrey
Rejste med familie
23. feb. 2026
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I rarely write reviews, but after this experience, I feel obligated to warn others.
I had two rooms booked at the Best Western Plus in Stephenville for my family while we were in town to see my son perform in his first college play at Tarleton. I communicated clearly in advance that I would be arriving late (around 1:30–2:30am) and requested a late checkout because the Sunday performance was later in the day.
The hotel responded in writing and confirmed that they would add a late checkout at 3:00pm for both reservations. There was also written confirmation that they had my credit card authorization form on file and that everything was handled.
Fast forward to Sunday.
I didn’t get into my room until 4:00am. Despite having a confirmed late checkout, housekeeping knocked on my door THREE separate times that morning. Then, the front desk sent a staff member up to my room to try and force me to leave, insisting there was no late checkout arranged.
Only after I forwarded their own email confirmation did they respond with, “She didn’t know about the late checkout… she is still fairly new.” That excuse might explain internal miscommunication, but it does not justify harassing a paying guest who had written confirmation.
To make matters worse, after all of this, they still told us we did not have a late checkout arranged and essentially pushed us out.
As someone who travels frequently for work and stays in hotels across the country, this was unacceptable.
Jeffrey
Overnattede 1 nat i februar 2026