Dear Jill,Thank you for your review of your stay at Sercotel Puerto de la Luz. It has been a pleasure to welcome you. We are delighted to read that you enjoyed your stay and take advantage of our good location. We regret that the cleanliness was not up to your expectations, it is a service to which we dedicate a lot of effort and we are sorry that you did not receive it this way. We hope to enjoy your company again soon.Yours sincerely,Núria - Sercotel Puerto de la Luz

Dear Julia,Thank you for your review of your stay. We regret that the cleanliness was not up to our usual standards. This is something we take very seriously, and we are sorry that you did not feel this way, we apologize. We take note of your comments to improve the experience in our establishment. We would liked to receive your comments during your stay at the hotel in order to solve any inconvenience and improve your experience. We remain at your disposal.Best regards,Núria - Sercotel Puerto de la Luz

Dear Sabine,Thank you very much for your review after your stay at Sercotel Puerto de la Luz. We are concerned to know that experience didn't meet al your expectations. It will be a pleasure to welcome you again for a second oportunity.Best regards,Núria - Reception

Dear Bjorn,Thank you for sharing your feedback! We are glad that you rated us positiely.Kind regards,Núria - Sercotel Puerto Luz

Dear Thomas, Thank you very much for your rating! We are glad you enjoyed your stay with us and look forward to seeing you again soon.Yours sincerely,Núria - Sercotel Puerto de la Luz

Estimado cliente,En primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de nuestro establecimiento y en concreto de nuestra habitación amplia y cómoda, el servicio de limpieza y el trato brindado por parte de nuestro equipo humano.Esperamos volver a verle en un futuro próximo.Muchas gracias,

Estimado cliente,En primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de nuestro establecimiento.Esperamos volver a verle en un futuro próximo.Muchas gracias,

Dear Oleg,Thank you for sharing a review about your stay at Sercotel Puerto Luz. We are happy to hear you were satisfied with the room and rooftop. Due to in Canarias we have a temperate weather, we do not have heathing in our rooms. It was a pleasure to have you and we would love to welcome you back at our hotels in the future! Kind regards, Núria - Sercotel Puerto de la Luz

Chère Kathya,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Salutations coridales,Núria - Sercotel Puerto de la Luz

Cher Christophe,Nous vous remercions pour votre excellent commentaire sur votre séjour à Sercotel Puerto de la Luz. Ce fut un plaisir de vous accueillir et de vous rendre la confiance que vous nous avez accordée en vous offrant une expérience magnifique. Nous sommes heureux que vous ayez mentionné l'attention de notre personnel et l'emplacement de manière positive. Nous espérons pouvoir profiter à nouveau de votre compagnie dans un avenir proche.Salutations distinguées,Núria - Sercotel Puerto de la Luz

Estimada LisaEn primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de su estancia en nuestro establecimiento.Esperamos volver a verle en un futuro próximo.Muchas gracias,Atentamente,Núria - Sercotel Puerto de la Luz

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Núria - Sercotel Puerto Luz

Dear Ihan,Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed hotel's location and breakfast. While I wish you had a better experience concerning cleaninless and facilities, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Núria - Sercotel Puerto de la Luz

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Núria - Sercotel Puerto de la Luz

Estimada Sara, Gracias por su reseña sobre nuestro hotel. Nos alegramos de que haya disfrutado de su estancia y esperamos volver a verle muy pronto.Atentamente,Núria - Sercotel Puerto de la Luz

Dear Sofia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Núria - Sercotel Puerto de la Luz

Estimado Huésped,En primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de su estancia en nuestro establecimiento.Esperamos volver a verle en un futuro próximo.Muchas gracias,Atentamente,

Estimado Huésped,En primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de su estancia en nuestro establecimiento.Esperamos volver a verle en un futuro próximo.Muchas gracias,Atentamente,

Dear Customer,First of all, thank you for choosing Sercotel Puerto de la Luz for your stay in Las Palmas de Gran Canaria.I am glad to read that you have been able to enjoy our establishment and specifically the buffet breakfast service with all the varieties we offer.I am sorry to know that we have not met your expectations regarding the mention of our receptionist, the entire human team is professional and stands out in their area. I apologize for your part and I'm sure it won't happen again. We take note of your mentions to improve the noise, cleanliness and customer service so that we can offer you a complete experience during your next stay with us.We hope to see you again in the near future.Thank you so much,

Estimado Huésped,En primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de su estancia en nuestro establecimiento.Esperamos volver a verle en un futuro próximo.Muchas gracias,Atentamente,

Liebe Sarah,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Bewertung mitzuteilen.Es freut mich zu lesen, dass Sie Ihren Aufenthalt in unserem Haus und vor allem die Behandlung durch das Personal genossen haben.Was die Beleuchtung und die Wartung der Fenster betrifft, so nehmen wir dies zur Kenntnis, damit wir uns verbessern und das Wohlbefinden aller Gäste des Hotels gewährleisten können.Wir hoffen, Sie in naher Zukunft wiederzusehen.Herzlichen Dank,Mit freundlichen Grüßen,Priyanka - Sercotel Puerto de la Luz

Estimado Huésped,En primer lugar, gracias por escoger Sercotel Puerto de la Luz para su estancia en Las Palmas de Gran Canaria.Me alegra leer que ha podido disfrutar de su estancia en nuestro establecimiento y que nos valore tan positivamente. Esperamos volver a verle en un futuro próximo.Muchas gracias,Atentamente,Núria - Sercotel Puerto de la Luz

Dear Mathias,Dear Guest,First of all, thank you for choosing Sercotel Puerto de la Luz for your stay in Las Palmas de Gran Canaria.I am glad to read that you enjoyed your stay in our establishment and that you rate us so positively. We hope to see you again in the near future.Thank you very much,Kind regards,Núria - Sercotel Puerto de la Luz

Dear Jeannete, I am surprised to read this review because the situation and your experience in the Hotel was not as you mentioned it. Yes its true that you had some problems turning on the AC in your room, it was not because it didn’t work it was because you wanted the room in a temperature less than 18º Grad and that’s not possible, to make your stay more comfortable we lend you a portable AC (not a FAN as mention). You wrote also about the distribution of the room, this type of bathroom and organization you can see it before making a reservation with us. I also don’t understand the comment about the windows, you had 2 big windows (3 meters) in your room. In Sercotel Puerto Luz we do have a Restaurant that is open every day during the week and offers a healthy daily menu, this Restaurant opens till 15:00, because your arrival was around 17:00 you didn’t see it open. I am really sorry you didn’t feel comfortable at our Hotel but we did ask you at the check out if you had any comments about your stay: you and your husband seemed to see happy and didn’t told us any of the points you are mentioning in this review. Best Regards, Manager Department – Sercotel Puerto Luz

Dear Mohhamad,Thank you for taking the time to share your feedback with us. I am sorry to hear that we did not meet your expectations regarding the room and breakfast, we are taking note to improve the aspects mentioned by you so that we can provide you with a complete experience on your next stay with us.Looking forward to welcome you soon.Kind regards,Núria- Sercotel Puerto de la Luz

Dear Manuel,Thank you very much for your review after your stay. It has been a pleasure to welcome you and that you had a good experience. We are glad that you mentioned our views positively. For reasons of sanitation and risk of contamination, hotels remove toilet brushes. However, you can always ask the cleaning staff and reception staff for a disposable one. We hope to have the pleasure of having you back in our hotel soon. Sincerely, Núria - Sercotel Puerto de la LuzWe hope you will be back soon.Best regards.

Apreciado Alberto,Gracias por su opinión. Nos complace saber que tuvo una buena estadía en nuestro hotel.Esperamos verle de nuevo en nuestros hoteles en el futuro.Saludos cordiales,Núria - Sercotel Puerto de la Luz

Dear John,Thank you for sharing a review about your stay at Sercotel Puerto de la Luz. We are happy to hear you enjoyed your holidays and that you took advantage of our great location.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Núria - Sercotel Puerto de la Luz

Estimado Javier,Muchas gracias por su puntuación sobre su estancia en nuestro hotel.Reciba un cordial saludo,Armando - Sercotel Puerto de la Luz

Hola AnniaMuchas gracias por valorar tan positivamente a nuestro hotel, nuestro personal y nuestro servicio. Gracias a estos comentarios nos motivamos a seguir haciendo las cosas bien.Un saludo,Camilo-Hotel Sercotel Puerto de la Luz

Dear Guest,Thank you for taking the time to share your feedback, for saying that we are great quality an for the good rating.Regarding the issue of cleaning, next time contact reception so that we can solve the problem immediately.We hope to welcome you back to our hotel very soon!Sincerely,Camilo-Hotel Sercotel Puerto de la Luz

Lieber MichaelVielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüße.Camilo-Hotel Sercotel Puerto de la Luz

Kära LenaTack så mycket för din positiva kommentar om vårt hotell! Vi är glada att du trivdes hos oss och vi hoppas att se dig snart igen.Vänliga hälsningar,Camilo-Hotel Sercotel Puerto de la Luz

Dear Kurt, Thank you for your review. Our intention is to constantly improve so that our guests have the best experience at the Sercotel Puerto de La Luz Hotel. Best regards.

Dear Daniel, Thank you for your review. Our intention is to constantly improve so that our guests have the best experience at the Sercotel Puerto de La Luz Hotel. Best regards.

Dear Tomas, Thank you for your review. Our intention is to constantly improve so that our guests have the best experience at the Sercotel Puerto de La Luz Hotel. Best regards.

Estimada Katarzyna,¡Gracias por su valoración! Nuestra intención es mejorar constantemente para que nuestros clientes tengan la mejor experiencia en el Hotel Sercotel Puerto de La Luz.Reciba un cordial saludo.

Gentile Umberto,Grazie della bellissima recensione sul nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti.

Dear Johannes,Thank you for your review. Our intention is to constantly improve so that our guests have the best experience at the Sercotel Puerto de La Luz Hotel.Best regards.

¡Muchas gracias por su puntuación!

¡Muchas gracias por su puntuación!

Dear Miellyttava,Thanks for rating us!We are really glad to know that you enjoyed your stay.Kind regards.Reception

Dear Mr. Juho,Thanks for rating us!We do our best to improve our services every day, and we're glad to know you enjoyed you stay.Kind regards.

Dear Anonymous,Thanks for rating us!Despite we dont know your name were glad to know that you enjoyed your stay in Sercotel Puerto De La Luz.Kind regards.

Dear Jakko,Thanks for rating your stay!We are really happy to hear a good feedback from you.See you soon in Las Palmas!Kind regards.

Dear Mr. Wetterström,Thank you for rating us!We hope you enjoyed yor stay and we looking forward to see you again in one of our facilities.Kind regards.

Dear Kurt,Thank you for rating us! We are glad you enjoyed your stay.Your opinion is really important to keep improving our services in Sercotel Puerto De La Luz.We hope to welcoming again in Las Palmas.Kind regards.

Cher Monsieur LarbiTout d'abord, merci d'avoir pris le temps de nous donner votre avis après votre séjour. Comme je l'ai mentionné pendant votre séjour, lorsque vous m'avez informé de l'absence d'un sous-vêtement, j'ai immédiatement contacté le responsable de l'entretien ménager qui a vérifié que le sous-vêtement n'avait pas été enlevé après avoir nettoyé votre chambre avec votre linge et vos serviettes. En même temps, j'ai contacté la société de blanchisserie externe au cas où elle aurait reçu par erreur des vêtements d'un client. Après cette vérification, je vous ai contacté car nous avions trouvé l'article à livrer. Je m'excuse auprès de vous pour ce qui s'est passé, et à aucun moment vous n'avez indiqué que vous vouliez qu'un supérieur vous contacte. Je réitère une fois de plus mes excuses et espère vous revoir bientôt. Cristina - Chef de la réception