Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Margaritas hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

Dear Anders, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to read that your holiday at our Occiddental Margaritas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. At Occidental Hotels we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear Rolf, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please rest assured we have taken good note of your remarks related to the hotel prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve, and we will keep it in mind for future infrastructure renovations. First of all we would like to point out that we empathize with you and we understand your preference for a more tranquil accommodation. Nevertheless it is our target to offer all our guests a splendid and amusing holiday and therefore we try to combine lively attractions for the action seekers with a well organized distribution in facilities and time tables to ensure that the guests wanting to relax can do so at all times. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Gran Canaria. Thank you once again for making us your choice hotel and for your valuation, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards

Dear Claus, Firstly we would like to thank you for choosing our Occidental Margaritas hotel for your holidays in Gran Canaria and for the review you shared on Expedia, all of your kind words about your stay with us are great to know. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional time you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you Regarding your comment about the difference room and Appartment, we kindly inform you that the maximum capacity in our superior double rooms are three persons, in your case you had the options appartment or superior family having this option different price. At Occidental Hotels we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear Sarah, Thank you very much for sharing this great review of your recent stay at Occidental Margaritas. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards

Dear guest, Thank you very much for your comment on Hotels.com We would like to inform you that we are very flexible with children needs and if anytime our little ones would like to have something different than what is on offer at our buffet, our chef is more than happy to help. Moreover, in periods with more affluence of children as summer, Easter, Christmas, Halloween holidays and so; we organize “Barcy dinner” with our animation team with a special menu for children. Nonetheless, we highly appreciate your suggestion. On the other hand, it is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kindest regards

Dear Tina, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Firstly, it has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so, because the rooms are thoroughly described on this website. In addition, we are sorry to read that your relaxation was disturbed during your stay with us, for future occasions, we encourage you to contact our reception staff so we can assign you a room in a quieter area for your comfort. On the other hand, we greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to all times and they are definitely an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Furthermore, we also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards

Dear guest, Thank you very much for your nice review on Hotels.com We are glad that you enjoyed a fantastic holiday at our hotel and that our central location in Playa del Inglés matched your needs. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We hope to see you soon at our hotel Occidental Margaritas in Gran Canaria. Kindest regards, Guest Experience Manager Hotel Occidental Margaritas

Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Margaritas hotel in Gran Canaria. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivalled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. It is true that we making some improvements in the balconies of one of our buildings, as we care about the good setting and beauty of our facilities. However, we are sorry for any inconvenience this might had caused you. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Guest Experience Manager Hotel Occidental Margaritas

Dear guest, Thank you very much for sharing your experience at our hotel Occidental Margaritas. We are glad that you had a great time and that you enjoyed our rooms, services and meals. We look forward to receive you back soon. Kind regards

Estimado Carlos,Nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro hotel.Lamentamos profundamente que su estancia no haya alcanzado las expectativas habituales de comodidad y excelencia que nos esforzamos por ofrecer a nuestros huéspedes. Nos apena saber que la atención recibida no fue la más adecuada y deseamos transmitirle nuestras más sinceras disculpas si la conducta de algún miembro de nuestro equipo le pareció incorrecta. La satisfacción de nuestros huéspedes es nuestra prioridad y, aunque no entramos en detalles, queremos asegurarle que seguimos protocolos específicos para asegurar la calidad de nuestro servicio en todo momento.Nos esforzamos por mantener nuestras instalaciones en óptimas condiciones y sentimos que no haya percibido esta dedicación durante su visita. Nuestro equipo de limpieza trabaja incansablemente para ofrecer habitaciones impecables y funcionales, y aunque no detallamos las medidas, su experiencia nos motiva a seguir mejorando.Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia.Reciba un cordial saludo,Tatiana AlonsoGuest Experience Manager

Dear Joaquim, Thank you very much for your kind feedback.It is a pleasure to know that the cleanliness of our rooms, the overall condition of our hotel, and the level of service provided by our staff met your expectations. We are also delighted to hear that our breakfast selection was to your liking, offering a variety of choices to start your day right.At Barceló Margaritas, we strive to create memorable experiences and it seems we have succeeded during your visit. Our team takes great pride in maintaining high standards in every aspect of our service.We look forward to welcoming you back for another memorable experience.Best wishes,Tatiana Alonso.Guest Experience Manager

Dear Zohreh,Thank you for reviewing your stay with us.We regret to hear about the disturbances you experienced due to your room's location near the street and bar, and we understand how this can impact the tranquility of your stay. Please accept our apologies for any inconvenience caused by noise. We always strive to ensure our guests' comfort and we are sorry that the solutions provided during the stay were not satisfactory.However, it is delightful to learn that you found our staff to be excellent and our cleaning services to be commendable. We take pride in our team's dedication to providing outstanding service and maintaining the cleanliness and condition of Barceló Margaritas. We are also pleased that you were satisfied with the amenities provided in your room, as we aim to furnish our guests with everything they need for a relaxing and enjoyable stay.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Sehr geehrte Thana,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Bis bald und viele Grüße,Ignacio EncinasGuest Experience Manager

Dear Amber,Thank you for your positive feedback.It is truly rewarding to read that you found our culinary offerings to be fantastic and our staff's service to be commendable. We strive to provide our guests with a memorable experience, and we are delighted that we could exceed your expectations. We're also thrilled to hear that you found our hotel to be the perfect place for your stay, and we hope that the room amenities contributed positively to your comfort. Your satisfaction is our greatest reward, and your kind words will be shared with the entire team here at Barceló Margaritas.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Cher hôte,Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hôtel Barceló Margaritas. Nous accueillons toujours de bon gré les commentaires de nos hôtes car ceux-ci nous permettent d'améliorer constamment les expériences que nous délivrons.Concernant les repas et boissons, notre formule tout inclus offre une grande variété d'options pour satisfaire tous les goûts, et nous sommes désolés si cela n'a pas été votre expérience. Nous travaillons constamment pour fournir un service et des installations de qualité et espérons que vous nous donnerez une nouvelle occasion de vous accueillir et de vous montrer les améliorations apportées.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,Melania SuárezGuest Experience Manager

Kjære JwanVi takker deg for at du har tatt deg tid til å komme med en tilbakemelding etter ditt opphold hos oss.Vi takker for din positive tilbakemelding, og synes det er hyggelig å høre at du har hatt et flott opphold hos oss. Kontinuerlig utvikling er viktig, og tilbakemeldinger slik som din hjelper oss med å forstå at vi er på riktig vei.Takk for din tilbakemelding, og vi håper å se deg igjen snart.Ignacio EncinasGuest Experience Manager

Dear Alexandru Marius,Thank you for your review.We appreciate that you chose to stay with us and regret to hear that you felt the service fell below the standards expected of us; please accept our apologies for any inconvenience. Our aim is to ensure that each of our guests feels welcomed and at home during their stay with us; please rest assured that your remarks have been duly noted and will be addressed with the team member concerned.We look forward to welcoming you back. Best regards,Ignacio EncinasGuest Experience Manager

Dear Jaakko,Thank you for your review.We are pleased to know that you enjoyed so much of your stay and that you received the professional service expected.Rest assured, we do carry out maintenance regularly to update our facilities and services and will consider your suggestion when planning future renovation.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Dear Mia,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be very clean and that our culinary offerings were to your taste, with excellent and delicious food. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations and contributed to a restful stay. Your kind words regarding the cozy and clean atmosphere of our pool area are greatly appreciated, and we're glad you enjoyed these amenities.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Bäste Lars, tack för att du har recenserat din vistelse.Det gläder oss att höra att ni var nöjd med restaurangen och det stora utbudet vid frukosten. Vi är också tacksamma för era vänliga ord om vår reception och personal, det betyder mycket för oss.Det är även fint att få läsa att ni har gett komforten och renligheten ett högt betyg.Med vänliga hälsningar,Nacho EncinasGuest Experience Manager

Dear Alexandru,Thank you for your review.We are pleased that you had a pleasant stay. However, we have taken note of your remarks about the heated pool and will be taking them into consideration.We look forward to welcoming you back. Best regards,Melania SuárezGuest Experience Manager

Kära Fredrik, tack för att ni har lämnat en recension av er vistelse.Vi beklagar att ni upplevde problem med städningen och avloppet, samt att det fanns en obehaglig lukt i badrummet. Vi arbetar kontinuerligt för att upprätthålla hög standard och ser alltid till att följa upp och åtgärda sådana här frågor.Vi är glada att höra att ni trots detta tyckte om ert rum och att ni upplevde det som snyggt och prydligt.Vi hoppas att få nöjet att välkomna er åter!Med vänliga hälsningar,Ignacio EncinasGuest Experience Manager