While staying for a business trip, issues with the staff happened at almost every interaction.
A month prior to our stay, my colleagues and I found out the conference would end a day early, so I contacted hotels.com and shortening our stay was approved by the hotel and written in my file. Upon check in, the hotel said they did not have record of this and were extremely unhelpful. Hotels.com contacted them another 2 times durring my stay and the hotel staff again refused the early check out that was approved a month prior. I had booked for myself and my colleague, and eventually they allowed my colleague the early check out but would not allow me to without paying for the last night (even though it was all booked from my account).
Overall the staff were standoffish and unwilling to resolve issues that came up over the stay.