Dear Tuhua,Thank you for sharing your experience with us! We deeply regret the inconvenience you experienced with cigarette smoke in your room. We take the comfort and safety of our guests very seriously, and we understand how bothersome this situation can be.We would like to inform you that we are taking steps to address this issue, including reminding our guests of our no-smoking policies in non-designated areas, such as balconies. Also, next time you stay with us, make sure to communicate this problems with the front desk team so we can adress them!We hope this situation hasn't tarnished your perception of our hospitality and that you'll give us the opportunity to make it up to you on your next visit. Please feel free to reach out to our team at any time if you need further assistance during your stay.Please accept our sincere apologies and best regards,Erba by Pillow

Dear Henrik,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that our reception staff contributed to enhancing your experience. Providing friendly and helpful service is our top priority, and it's always rewarding to receive such positive comments.We're glad you found our accommodations affordable yet impressive, and that you appreciated the convenient parking options nearby. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant stay in Girona.Best regards,Erba by Pillow

Dear Customer,Thank you very much for leaving us your comment, we would like to receive you again in our hotel in the future.Kind regards,