George's Ranch

During our stay, both of our daughters developed significant skin irritation and redness after using the sofa in our room. We have never experienced anything like this before and cannot determine the exact cause, but it negatively affected our holiday experience. In addition, for the first three days of our stay, water repeatedly came through the wall and seeped onto the floor of our room. We reported this issue to the hotel. The hotel did have some positive aspects. The pool area was good, and the bartenders were friendly and provided excellent service. However, the problems with the room became so frustrating that our daughters wanted to leave the hotel. I contacted the hotel on four separate occasions regarding the sofa issue. We agreed that sheets would be placed over the sofa to prevent further contact, but this never happened despite multiple reminders. I later met with the hotel's Guest Relations representative, who was very professional and helpful. We discussed what would be fair compensation considering the issues we experienced. However, the matter then had to be approved by another manager who chose not to meet us directly. Instead, communication went through the Guest Relations representative. The compensation proposal was reduced and the process felt unnecessarily difficult and disappointing. I found it strange that no manager with decision-making authority was willing to meet us in person.