Dear Guest, Please accept my apologies for any misunderstanding, the air cooling system is centrally controlled in the hotel. Nevertheless we can modify the temperature in each room individually within a pre-programmed range of degrees and our night manager should have helped you with this matter. I have well noted your comment and I will have a discussion to clarify the situation with our night auditor. I hope to personally have the opportunity to welcome you again soon in the hotel Rotary MGallery by Sofitel. Do not hesitate for your next visit to let us know, during your stay, if any inconvenience occurred. Sincerely, Jean-Yves LAURETTE, General Manager

Dear Guest, I am pleased to read your review and satisfaction. Thank you for having stayed at the hotel Rotary MGallery by Sofitel. I am surprised to read that there was only one bathrobe and a pair of slippers in the room, we have in every room two of each (one pair in the bathroom and another pair in the cupboard). Nevertheless please accept my apologies if that was not the case. Your message is a great help and will allow us to continuously keep improving our offer ; it has been shared with the food and beverages, as well as the housekeeping departments. We hope to welcome you again soon in Geneva. Best regards, Jean-Yves LAURETTE, General Manager

Caro Alexandre, muito agradecemos a sua preferência e simpático comentário. É motivo de grande satisfação saber que encontrou nosso hotel renovado e agradável e que a localização foi do seu agrado, permitindo-lhe desfrutar da proximidade com o Lago Genebra e as conveniências do nosso distrito empresarial central. A nossa equipa esforça-se para proporcionar um serviço excecional e um conforto incomparável, ficamos contentes que tenha reconhecido o nosso esforço. Esperamos recebê-lo novamente. Atenciosamente,

Dear Soraya,It was a pleasure to receive this great review. We are delighted to hear that you found the room decor to your liking and experienced comfort during your stay. It is pleasing to note that our breakfast selection met your expectations. Our team strives to ensure a memorable experience for all our guests by offering a diverse range of options to start the day. We look forward to welcoming you again soon.Best wishes,

Dear Richard,Thank you for taking the time to provide your feedback. We are glad that our location was handy for your travel plans. We are sorry that the high temperatures made your experience with us less comfortable than we would have liked. The A/C is monitored in each room individually and I regret that we did not open the window a couple of minutes to decrease the temperature faster.We hope to welcome you back to the Rotary for an improved experience.Kind regards,

Cher Philippe,Merci beaucoup d'avoir pris le temps de noter votre expérience au Rotary.. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

Dear M. Bogac, t was a pleasure to receive this kind review of your time with us. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on your next visit.Best wishes,

Cher Luiz Felipe Rodrigues,Tous nos remerciements pour ce commentaire positif. Nous sommes enchantés que vous ayez passé un magnifique séjour et que vous ayez apprécié le confort ainsi que la propreté de votre chambre ! Merci de souligner la qualité du service. Au plaisir de vous recevoir à nouveau,

Dear Guest, Please accept our thanks for taking the time to review your visit to our hotel. We are delighted to hear that you appreciated our colorful design and wonderful pillows. Our location indeed offers easy access to the main train station and the beautiful Lake Geneva. We apologize for any inconvenience you faced during your early arrival. We understand the importance of being able to change and prepare for a meeting, and we will take your feedback into consideration for future improvements. We are sorry to hear that you found the bed uncomfortable, as we strive to provide a high level of comfort for our guests. We would love to welcome you back to the Hotel Rotary for your next trip to Geneva. Kind regards,

Chère Marlise, Merci d'avoir partagé l'expérience positive de votre séjour chez nous. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Votre satisfaction est notre plus belle récompense. Au plaisir de vous recevoir à nouveau,

Dear Janice, Thank you for sharing your opinion of your stay with us. We are delighted to hear that you appreciated our lovely location and the friendliness of our team especially at the front desk. It is nice to know that you found your room to be spacious and clean, and that you enjoyed the complimentary minibar in our Signature and Duplex rooms. Once again, thank you for your kind words and we look forward to welcoming you back in the future. Kind regards,

Dear Madam, It was a pleasure to receive this great review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. It would be our pleasure to have you return on another occasion. Very best wishes.

Dear Sir, Thank you for this positive rating. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We really hope we will have the opportunity of welcoming you back in the future. Kind regards,

Cher Monsieur, Merci d'avoir pris le temps de rédiger ce commentaire. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochain déplacement à Genève. Bien à vous,

Dear M. Clermont Le, It was a pleasure to receive this kind review of your time with us. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to a return visit from you in the future. Best wishes,

Dear Diane,Thank you for sharing your opinion of your stay with us. Your kind mention of our team's service is greatly appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. It's also great to know that you found our location to be ideal. We look forward to welcoming you back next year for your daughter's wedding !Kind regards,

Dear Alexandr,Thank you for this positive rating !We're pleased that you had a pleasant stay with us and appreciated our high standards.Thank you again; we look forward to welcoming you back soon.Kindest regards,

Dear Madam, It was a pleasure to receive this great review. It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests. We look forward to welcoming you back. Best wishes,