Laurie was very gracious and responsive to every concern. This is a lovely condo, older but a beautiful location and very peaceful. We had easy access to all nearby areas and this is an excellent "home base" for exploring the Gatlinburg area. We were not prepared with extra dishwasher detergent, trash bags, etc., so make sure to bring or buy enough for your stay if you're staying more than 3 nights. The discount on the condo more than makes up for it, to be fair.The only negative is this:The cleaning service missed the dishwasher check before we arrived. I opened it to look it over and the smell was bad. I discovered that the filter was clogged and the bottom was filled with white slimy liquid. I scrubbed out the filter and ran the machine x2 on the hottest setting, to get the odor out. My guess is that a previous guest had used the machine without scraping the dishes and it wasn't caught. Any machine gets that way, if the filter isn't regularly checked. We let Laurie know and she was clearly caught by surprise. I think the poor cleaning person was, too! By the way, since this is an old building AND in a rain forest, you willcome across the occasional millipede. I lived in western TN previously and they are everywhere, lol!I would highly recommend the condo to anyone that is looking for a private and quiet place to relax and rest, in between adventures! The price is well worth it. Thank you Laurie, we would rent again!