Our family of 5 with kids (13,9 & 7) booked Azul Retreat for a week. For starters, this cabin is perfectly located between Gatlinburg and PG with easy access to SMNP. Communication and service from the owner/manager was above a beyond. The home was clean and orderly and sufficiently stocked for the initial visit. We arrived and were pleasantly surprised to see a mini putt putt course had recently been added to the property. There were a couple of items that we addressed early on with management, such as the advertised hammock and a gas grill, that were not on the premises. Additionally, while the putt putt course was a nice surprise, the putters and balls were not on site. That said, ownership/management addressed this right away and upon returning from our adventures the next day the putt putt materials were there and the kids absolutely loved daily putt putt competitions! There were some items we wanted to be on record that we did not damage such as missing remote backs, pinball not working, broken closet shelves and some ripped window screens. Management/ownership offered to address these however we let them know that was not needed from our standpoint but just wanted them to be aware. All in all, this was a wonderful stay and we received wonderful service. I would note that other than outside, there is not much space to "gather" (i.e. the living areas are quite small). It worked fine for us, but for larger families this might be an issue.