2/10 Forfærdeligt
Dionne P.
13. sep. 2025
Synes godt om: Rengøring
Disappointing Experience Despite a Decent Cabin – Proceed with CautionThe cabin at 823 Great Smokey Way was fine, but Bear Tracts Vacation Rentals was the worst rental experience I’ve had in decades of visiting Gatlinburg.Booking required submitting both sides of my credit card and license—excessive, invasive, and brushed off when I raised concerns. Payment was mishandled, with my final charge run twice. Instead of owning the mistake, they told me to prove it myself, since they couldn’t see it on their end. Only screenshots fixed it.Early check-in, something every other rental has provided as a courtesy, was available only for an extra fees. The night before arrival, their app sent a flood of restrictive, nitpicky rules (like not cleaning rocks with towels, or using towels for spills). The tone was punitive, not welcoming, and made us feel like we had to walk on eggshells. Many things were met with additional fees, if you do or don’t do this or that. On arrival, faucets leaked and even a simple trash question was met with “it’s in the app”—a dismissive response that felt like “don’t bother us.” We recorded every room to protect ourselves from potential false claims and notified our credit card company in case of unauthorized charges.Bottom line: the cabin was adequate, but the management was unprofessional, indifferent, and unwelcoming. If you want a stress-free stay with genuine hospitality, look elsewhere.
Dionne P.
Overnattede 3 nætter i september 2025
