"The hotel was beautiful but the front desk was not helpful we got a small room for 3 people the extra bed was uncomfortable and the manager promised us a bigger room and did not honor it… the other staff were fantastic great service… faid was the front desk manager and not helpful at all"
"Front desk staff was great! But we had to change rooms 3 times. The first two were old and door broken/ no WiFi. The third room was actually like the picture in the advertisement. Very disappointed For a 9.2 star rated hotel . It is more like 3 star hotel depending on what room they give you."
"From the moment I stepped into the house, I was welcomed with open arms by the wonderful hostess, Abir. She made me feel immediately at home and like I was staying with family.
This place is magical, filled with history and generations of stories. The room had everything I needed, and the bed was very comfortable. But what made my stay truly special was the warmth and genuine hospitality.
I would come back in a heartbeat and highly recommend this beautiful place to anyone visiting the holy town...
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