Dear Juanjuan, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. However, we are sorry for the concerns you encountered during your time with us. Our housekeeping team is working to address these problems and improve them. Our front desk team is always there to help you solve such problems, but we will discuss if this was not shown in your case. Please give us another chance to prove ourselves, and we give you a seamless trip.Sincerely,Hotel Management

Dear Zitao, Thank you for being our guest. We aim to provide a perfect hotel experience. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement and also instruct them to keep an eye on refilling the supplies. We hope to serve you again at Extended Stay America in the future.Sincerely,Hotel Management

Dear John, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Anurag, We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding the odor in the lobby and noise disturbances is concerning, and we understand how this impacted your overall experience. We strive to maintain a peaceful and pleasant environment for all guests, and we regret falling short during your visit. Please accept our heartfelt apologies for any inconvenience caused as we work for improvement. We value your feedback as it helps us enhance our services. Should you reconsider, we would welcome the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Kevin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Dean, Thank you for being our guest. It is nice to know you had a pleasant stay. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Angel, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Henry, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Beverly, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality they provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Sonia, Thank you for staying with us and for taking the time to leave your comments. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. However, please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Randy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Luis, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Paul, Thank you for connecting with us about your time at our hotel. We hope your experience was pleasant. However, we apologize for the issues that kept it from being perfect. We will address your concerns regarding the stove with the appropriate individuals to ensure this does not happen again. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Kamaljit Kaur, Thank you for your feedback. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear David, Thank you for reviewing our hotel. We are glad that you enjoyed your stay overall. However, please accept our apologies for the difficulties you experienced with your key card and our service. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

Dear Leah, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Brandon, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear William, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. We will pass your words to Emily. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Asel, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management

Dear natraj, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent stay expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Mojtaba, Thank you for staying with us and sharing your review. We apologize for the inconvenience caused by the noise from the highway, and we regret that this impacted your sleep quality. In the future, please don't hesitate to reach out to our front desk if you encounter any issues so that we can try to address them promptly and provide you with a more comfortable stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Patricia, We apologize for the disappointing experience you had during your stay. The condition of the tub and the lack of hot water are unacceptable, and we are genuinely sorry for the inconvenience this caused you. We take these issues seriously and will address them promptly to ensure they do not happen in the future. Furthermore, please reach out to us at the hotel directly for any further assistance with your charges. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management