2 udendørs pools, liggestole
Tjek tilgængelighed

Anmeldelser af Lighthouse Pointe at Grand Lucayan

4 out of 5
Lighthouse Pointe at Grand Lucayan
1 Royal Palm Way, Freeport

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 52 af i alt 179 anmeldelser" "
Bedømmelse på 8 − Udmærket. 75 af i alt 179 anmeldelser" "
Bedømmelse på 6 − Okay. 28 af i alt 179 anmeldelser" "
Bedømmelse på 4 − Dårligt. 20 af i alt 179 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 179 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Pascal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i juli 2022

8/10 Udmærket

Jan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super fint beliggende hotel direkte på stranden.
Overnattede 11 nætter i maj 2018
Svar fra Kim den 19. jun. 2018
Thank you for your feedback

6/10 Okay

Mia

Synes ikke om: Service og personale
Levede ikke helt op til forventningerne
Hotellets personale er ikke specielt servicemindet, man virkede lidt som om man var til besvær - vi havde all incl. Vi var en time om at checke in, hvilket var alt for meget med 2 trætte børn! Maden var ok, det var ikke buffet, hvilket er et stort plus. Der var ok plads omkring poolen
Overnattede 3 nætter i maj 2018
Svar fra Kim den 23. maj 2018
Thank you for your feedback

10/10 Fremragende

Gordon

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra N. Clarke den 19. maj 2024
Good Day Gordon,Thank you for your rating.

10/10 Fremragende

Melanie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is beautiful! Staff were amazing! The absolute best deep tissue massage by Teneal that I have ever had!! The concierge was gracious, patient and fun! The beach was the highlight of the whole trip!
Overnattede 2 nætter i maj 2024
Svar fra N. Clarke den 12. maj 2024
Good Day Melanie, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate the review that you have shared. We are so pleased to hear that you enjoyed your massage and stay with us! We look forward to welcoming you back in the near future to enjoy our beautiful shores once again. Until then, Warm regards from The Management & Staff

8/10 Udmærket

Matt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Just spent a long trip with colleagues at the property for business. The beach is beautiful and the staff was very fun / friendly to us on the trip.
Overnattede 3 nætter i marts 2024
Svar fra N. Clarke den 11. apr. 2024
Hi Matt, Thank you for your feedback. We are pleased to hear that you had a fun-filled trip at our resort. We look forward to welcoming you and your colleagues back to The Grand Lucayan! Until then,Warm regards,

6/10 Okay

Behind-the-Scenes Beauty

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i marts 2024
Svar fra Reservations den 4. apr. 2024
Thank you for your rating.

8/10 Udmærket

John

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I am guessing that the buildings are a little old, but they are kept in tip top shape. Numberous staff keep the outdoors incredibly clean. I used the spa several times and it was marvelous. We didn't take the all in one price and were glad because there is really only one restaurant- which is very very nice but I would think for a whole week, i would want more variety. Easy to walk across the street to the Market where there are many choices. I would certianly return.
Overnattede 4 nætter i februar 2024
Svar fra N. Clarke den 18. mar. 2024
Hi John, Greetings from The Grand Lucayan Resort!We appreciate your feedback and look forward to the pleasure of welcoming again in the not too distant future! Until then,Warm regards,

6/10 Okay

Rebecca

Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i februar 2024
Svar fra Reservations den 4. apr. 2024
Thank you for your rating.

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i februar 2024
Svar fra Reservations den 4. apr. 2024
Thank you for your rating.

6/10 Okay

Illana

Rejste med partner
Synes godt om: Rengøring, service og personale
The property is overpriced for what you get. The rooms are older looking. Meals on site are expensive. The staff are awesome. Everyone was very kind and helpful.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice beachfront hotel
Clean, quiet, and comfortable. Everything was great except the food. But there's a fantastic seafood restaurant next door so everything worked out fine.
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Casey

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms leaked water. Had to move several times

4/10 Dårligt

Heidi Lynn

Overnattede 9 nætter i december 2023

6/10 Okay

JP

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Upon check in did not have two ocean front rooms I had booked. Put my mother in law in a room with nonworking outside lights, alarm clock that didnt work, coffee pot that didnt work, phone that didnt work and a safe that wouldnt work. Room smelled of mold terribly. Upon check in were given arm bands that said we were on all inclusive only to find out that even though that was what i booked, we were not on that plan. We were told we could pay $100 per person (3 of us) for the three days that we were already there and $100 per day per person for the remaining two days. Service was the slowest I have ever seen in an establishment and for the most part they were rude. I will not stay here again!!!
Overnattede 4 nætter i december 2023

8/10 Udmærket

Jorge

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Best option in Freeport
Great hotel with good amenities!
Overnattede 1 nat i december 2023
Svar fra Cartier (Guest Relations) den 12. dec. 2023
Thank Jorge for your feedback, we hope to accommodate you again in the near future.

10/10 Fremragende

Mirian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Cartier (Guest Agent) den 9. dec. 2023
Thank you Mirian for your review!

10/10 Fremragende

THEODORE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super grateful
Overnattede 3 nætter i oktober 2023
Svar fra Cartier (Guest Relations) den 22. okt. 2023
Hi Theodore, we are so happy to know you enjoyed your stay with us. Thank you for your feedback!

10/10 Fremragende

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
elevator could use some upgrade
Overnattede 1 nat i september 2023
Svar fra Cartier (Guest Relations) den 19. sep. 2023
Hi Karen, we would like to thank you so much for your review. We are glad that you enjoyed your stay with us. Also, we will do our best to make changes in regard to our elevator. Thanks again.

4/10 Dårligt

Christopher

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
My recent hotel stay was quite a mixed experience. I had to switch rooms four times due to various issues. The air conditioning in all rooms wouldn't go below 75 degrees, making it uncomfortable. One room lacked hot water, which was a basic necessity. After 5 PM, there was no place to buy water, drinks, or snacks, and the vending machines only accepted cash, with no change available at the front desk. The soda machine seemed to be constantly malfunctioning. The breakfast buffet was disappointing, as most items were gone by 8:45 AM. Surprisingly, there were no microwaves in the rooms. Additionally, the safes didn't work in two different rooms, which was concerning. Despite booking an ocean view, I consistently received a harbor view. Customer service was unhelpful and refused any refunds or credits, despite the inconvenience of multiple room changes. On a positive note, the beach and pool were enjoyable, and there was a nearby marketplace with a few restaurants and stores. Overall, my stay was marred by room changes, temperature control issues, and various inconveniences. While there were some redeeming features like the beach, pool, and nearby marketplace, they couldn't fully compensate for the frustrations encountered during my stay. Improvements are needed to enhance the overall guest experience. I will be staying elsewhere on my next trip to Freeport.
Svar fra Cartier (Guest Relations) den 12. sep. 2023
Hi Christopher, we would like to extend a sincere apology for the issues you've encountered during your stay with us. Please know that we take all of our guests review seriously and will look into all inconveniences mentioned. Again, we do apologize and would also like to thank you for leaving a feedback.

4/10 Dårligt

Alan

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
AC out for hours. Dehumidifier in room that WE had to empty. Marginally clean. So much of property not maintained. Market across from hotel half abandoned.
Overnattede 4 nætter i april 2023
Svar fra Cartier (Guest Relations) den 6. sep. 2023
Hi Alan, we are very sorry to learn of your dissatisfaction in your stay with us. We will look into the issues mentioned to assure this doesn't happen again. Thank you for taking the time to leave us a review.

4/10 Dårligt

Barbara

Rejste med partner
There was no hot water and no time frame for it returning
Overnattede 3 nætter i juli 2023
Svar fra Cartier (Guest Relations) den 31. jul. 2023
Hi Barbara, we do sincerely apologize for the issue you encountered during your stay. We will do our best to assure this doesn't happen again. Thank you for your feedback.

8/10 Udmærket

Simone

Overnattede 4 nætter i juli 2023
Svar fra Cartier (Guest Relations) den 31. jul. 2023
Thank you Simone for a great review and your stay with us. We hope to see you again in the near future.

6/10 Okay

Klent

Rejste med familie
Synes godt om: Rengøring, service og personale
The hotel was nice. The area around it was crumbling and decaying since they shut down the island for “Covid” scare. Our rooms air conditioner quit cooling. I reported the issue to the front desk who dispatched a maintenance man to look into the issue. He was very nice but provided no help. I asked for, and received another room. The air conditioning there worked only marginally better. We spent the night sweating. The pool and beach are was nice. All of the staff were super friendly and great. The hotel is decaying somewhat and the local hotels around are abandoned and look like a zombie apocalypse movie set. Hopefully, thee are will recover eventually from the Covid restrictions.
Overnattede 3 nætter i juli 2023
Svar fra Cartier (Guest Relations) den 31. jul. 2023
Hi Klent, we are happy to learn that you enjoyed your stay with us to an extent. We will take your concerns to better our services and product. Thank you for your feedback.

10/10 Fremragende

Cliff

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The people amd staff were very friendly amd helpful.
Overnattede 4 nætter i juli 2023
Svar fra Chantell, Reservations Department den 15. jul. 2023
Grand Greetings!We are happy that you enjoyed your stay with us at the resort. We look forward to having you stay with us again.

4/10 Dårligt

Pamela

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Heat wave!!
The hotel is super dated. The AC was at 73 and I couldn’t lower it and they told me that was the coldest they brought me a fan. It was very uncomfortable to sleep in that room. The gym was super hot as well and treadmills didn’t work properly
Overnattede 1 nat i juli 2023
Svar fra Cartier (Guest Relations) den 13. jul. 2023
Hi Pamela, we would like to extend a sincere apology regarding the issues you've encountered during your stay with us. We take your review seriously and take this time to improve our product. Thank you and again our sincere apologies.

2/10 Forfærdeligt

tracie

Rejste med familie, Forretningsrejsende
Checked in to a room the bathroom was old and dirty tub shower was cracked and black complained after I showed them pictures of the bathroom New room was worse first the safe didn’t work and we were leaving for the day and wanted to put our valuables away they sent someone up to fix it changed the batteries still did not work. They said they would swap it out for a new one never did! Then we had no hot water to shower sent up maintenance and I was able to shower however next morning it was cold again !!
Overnattede 3 nætter i juni 2023
Svar fra Chantell, Reservations Department den 7. jul. 2023
Good day Tracie,Thank you for your feedback. I will forward your concerns on to our management teams.

8/10 Udmærket

kai

Overnattede 2 nætter i juni 2023
Svar fra Cartier (Guest Relations) den 8. jul. 2023
Thank you for your feedback!

10/10 Fremragende

CINZIA

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The seafront location, the beautiful beach and water.
Overnattede 3 nætter i maj 2023
Svar fra Cartier (Guest Relations) den 8. jul. 2023
Thank you for your feedback!

10/10 Fremragende

Marilyn

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Its an awesome venue. Lots of dining options, a beautiful beach and well kept grounds and outdoor areas. The staff are attentive and professional
Overnattede 2 nætter i maj 2023
Svar fra Cartier (Guest Relations) den 8. jul. 2023
Thank you for your feedback! It is greatly appreciated.

8/10 Udmærket

jacqueline

Overnattede 3 nætter i maj 2023
Svar fra Cartier (Guest Agent) den 13. jul. 2023
Thank you for your review!

10/10 Fremragende

Pastor

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I loved the beach access , the pool area , the security and most of all the peace of mind . Stunning sun rises …!!
Overnattede 2 nætter i maj 2023
Svar fra Chantell, Reservations Department den 19. maj 2023
Good Morning Pastor,We are happy that you are enjoying your stay with us at the Lighthouse Point Resort.

6/10 Okay

Luis, Lenexa

Overnattede 2 nætter i maj 2023

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Excellent Location! More Expensive than Planned
Gorgeous location and our marina view room was very nice. Positives: helpful concierge arranged lots of fun excursions, beautiful private beach with pool bar and infinity pool, room air-conditioning worked. Easy walk to Lucaya Marketplace. Negatives: Hotel charges per person, not per room so it was more expensive than advertised. Hot water in shower didn't work (either scalding or freezing). Nothing is complimentary, we were often searching for drinking water. On site food/drinks/service are not good and pricey. Recarpeting the room next door was disruptive.
Overnattede 4 nætter i maj 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Beautiful Location; Comfortable Room
Although this hotel could use some refurbishing (and more device-friendly outlets), we enjoyed our stay. The staff is very helpful and friendly, and the setting is beautiful. We were glad we did not choose the all-inclusive option, because we found better food at nearby (walkable) restaurants. We would also recommend the Wednesday Fish Fry at nearby Smith's Point (car or taxi needed).
Overnattede 4 nætter i maj 2023

8/10 Udmærket

Michelina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property, wonderful staff, but a little expensive.
Overnattede 2 nætter i maj 2023

10/10 Fremragende

Jevgenija

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This resort and our stay was absolutely exceptional ! We were happy from start to finish, from every aspect. From the cleanliness to the beautiful, clean, well kept pool and beach, the scenery was just gorgeous. We really enjoyed our stay and highly recommend this resort. 5/5 !!!
Overnattede 10 nætter i marts 2023
Svar fra Chantell, Reservations Department den 5. apr. 2023
Greetings!! from the Grand Lucayan Resort.Good day Jevgenija,We are please to hear that you enjoyed your stay here with us at the resort.We thank you for your feedback, and look forward to having you stay with us in the future.Regards,

10/10 Fremragende

Ross

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was just perfect, The staff were all very polite ,helpful and respectful.The food was excellent everything was delicious and well served. Just besides the Lucayan market which was a lot of fun,Very happy with our choice of Hotel.We will be back 10 on 10
Overnattede 3 nætter i februar 2023
Svar fra Chantell, Reservations Department den 25. feb. 2023
Greetings! from the Lighthouse Point, Grand Lucayan Resort.We are please to hear that you enjoyed your stay with us at the Grand Lucayan Resort. We look forward to having you visit with us in the future.

10/10 Fremragende

Craig

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The ability to walk along the beach & ocean The choices to sit near pools or out on the beach. Th size of the resort was impressive
Overnattede 3 nætter i januar 2023
Svar fra Chantell, Reservations Department den 1. feb. 2023
Greetings! from the Lighthouse Point Grand Lucayan Resort.Thank you for your feedback, we are happy that you enjoyed your stay here with us at the Resort. We look forward to having you stay with us again!!

10/10 Fremragende

Shari

Svar fra Cartier (Guest Relations) den 9. dec. 2023
Hi Shari, thank you for your review. We hope to see you again in the near future.

8/10 Udmærket

Claire

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is lovely and in a nice little area with various restaurants and shops around. The pool area and beach are great and all the staff couldn't have been more friendly and helpful if they tried.
Svar fra Chantell, Reservations Department den 1. feb. 2023
Greetings! from the Lighthouse Point, Grand Lucayan Resort.Thank you for your feedback, We are happy that you enjoyed your stay with us at the resort. We look forward to having you visit with us again at the resort.

10/10 Fremragende

Richard

Overnattede 2 nætter i november 2022

4/10 Dårligt

Aimee M

Synes ikke om: Værelsets komfort
Disappointing Stay
The hotel really hasn't recovered from past hurricanes. Not much around it is open. Our a/c went out multiple times a day and exceeded 80 degrees making it very uncomfortable. The beach sand was raked, but not actually cleaned. There was a lot of trash that was not picked up for several days and we found/picked up quite a bit of broken glass. The hot tub wasn't maintained/cleaned very well. Nearly all of the staff was very friendly, but the service wasn't consistent. Some days you'd get more, some days less. It was very quiet for the most part, the beach only got busy when a bus load of people was brought in from one of the cruise ships. The marketplace area was pretty nice and friendly people. The food at the hotel wasn't very good. We ate most meals off property. We did not do the all-inclusive thankfully, it wouldn't have been worth it. Only 1 restaurant was open for breakfast and dinner.
Overnattede 8 nætter i november 2022

10/10 Fremragende

Clair

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our short stay here. Very quiet, super friendly staff and great pools and a gorgeous beach. Room was large and well equipped.
Svar fra Lighthouse Point Grand Lucayan Resort den 8. nov. 2022
Thank you and it was certainly a pleasure hosting you on such short visit. We look forward to your next visit.

8/10 Udmærket

Tenley-Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beach is beautiful. The food and drinks were good and reasonable, and the staff was extremely pleasant and accommodating. The reception area is lovely but the rooms, elevators, etc could use a cosmetic update. We went to two excellent restaurants that were in walking distance — Agave Lucaya and Flying Fish Gastro Pub, however, Freeport is still a work in progress after Hurricane Isaias in 2020.
Overnattede 2 nætter i oktober 2022
Svar fra Lighthouse Pointe Grand Lucayan Resort den 8. nov. 2022
Thank you for staying with us. We are glad that you had a lovely stay. Your feed back is always welcomed, as it provides information that can improve future stays. Again, thank you.

6/10 Okay

Guy

Synes godt om: Rengøring, service og personale
The property has never really recovered from the 2019 hurricane yet. Large portions of the Grand Lacayan resort are still closed off. Unfortunately, this effects the overall experience by limiting food and entertainment options. The Marketplace At Lucayan also was rather limited in its food, entertainment, and shopping options...again, I think this is a remanent of the hurricane, as only about 1/4 of the shops are open now. The staff at the hotel was friendly and did their best to make your stay pleasant. We had a tropical storm while I was there, but the staff stuck it out and still provided food and entertainment for the folks at the resort. The part of the resort that was open was gorgeous and well kept. If. your idea of a great vacation is laying by the pool, sipping drinks, and enjoying a beautiful view of the ocean...then you are all set. If you're looking for something a little more varied or active, this might not be your place (in fairness, the Tropical Storm did put a little damper on my actives). All and all...it was a beautiful location, but the amenities were a little limited...leading to my "average" rating. If there were more things to do and eat around the resort, I would have given it a higher rating.
Overnattede 4 nætter i juni 2022
Svar fra Anitha Cooper - Front den 9. jun. 2022
Thank you so much for your recent stay and candid review. It was a pleasure having you as our guest, I will share your kind sentiments with the staff. Yes we are still recovering but work hard to ensure that our guests enjoy their stay nevertheless. We look forward to serving you again in the future.

8/10 Udmærket

Faith Denise

Overnattede 6 nætter i maj 2022

10/10 Fremragende

Roy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful resort, quiet, the beach was beautiful and not crowded. Very relaxing. Not a lot to do, but we weren't looking for a lot to do. We loved the beach and just unplugging, My wife and I had a great stay. The view was amazing, breakfast outside was wonderful. The room wasn't 5 stars like in the US so don't expect that, but was comfortable and clean and had a door that opened up to our patio which we could walk straight to the beach. It was wonderful.
Overnattede 2 nætter i december 2021
Svar fra Front Office Manager den 4. jan. 2022
Thank you for your review. We appreciate having you and your lovely wife as guests. We look forward to your return visit.

8/10 Udmærket

Dan, San Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful beach front property with pristine beach and infinity pool seemingly disappearing into the ocean. Day-long overly loud hip hop music every day became annoying. Lack of AC for 3 days and water for 2 other was problematic although the staff were very apologetic and always friendly. I would definitely recommend the resort with the caveat that all utilities are working.
Overnattede 7 nætter i december 2021
Svar fra Anitha L. Cooper, Front Office Manager den 15. dec. 2021
Thank you so much for your review Dan. We will look into adjusting the hours of the music playing at the pool. Thank you for bearing with us in respect to the AC and water. We appreciate your kind recommendation and look forward to serving you in the future.

2/10 Forfærdeligt

clara

Overnattede 4 nætter i august 2021
Svar fra Anitha den 27. sep. 2021
Thank you for your review.