Dear Natascha,First of all, I would like to thank you for rating the NH Collection Frankfurt Spin Tower on this website.How wonderful to read that you were able to enjoy our room with the fantastic skyline view! We are proud of these kind of ratings. Thank you for your review and we truly hope to welcome you back in the future. With kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Dear Pejman,Thank you for sharing your experience at NH Collection Frankfurt Spin Tower with us on this website.I am pleased to read that you have enjoyed the upgrade to a room with the best city view. Furthermore, I would like to thank you for your kind words about our friendly staff and clean rooms. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Dear Fahad,Thank you for sharing your experience about NH Collection Frankfurt Spin Tower on this website. We are delighted to read that our location made your stay in Frankfurt so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Dear Larissa Ann,Thank you for taking the time to share your experience with us. The feedback and impressions of our guests are very important to us, as we see them as a means of improving our service every day.Unfortunately, we had to partially close our main restaurant, but we offered other solutions. We opened our á la cart at the Oaks bar, as well as our lobby lounge, until 11 pm, and you also had the possibility to order room service. We apologize for the inconvenience and hope that you will give us another chance to show you the best service. We look forward to welcoming you again on your next visit to Frankfurt!Yours sincerely,Mohammad AL Abass - Guest Relation

Dear Oren,On behalf of the whole team, I would like to thank you very much for your review!Such a high rating can only be an incredible compliment to the team's efforts, and I will make sure I pass it on to them. I would like to thank you very much for your note regarding the construction site. Our hotel does not have a construction site at the moment, but it may be that you are aware of the underground construction site next to our hotel, this is unfortunately owned by the city of Frankfurt, and it is some distance away from us. Nevertheless, we are very grateful to see that you enjoyed the location, and we will be sure to share your comments with the team!It would be our pleasure to welcome you back in the near future. Yours sincerely, Mohammad AL Abass - Guest Relation

Dear Mr. Hamed,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.I would like to thank you very much for pointing the air conditioning issue out to us. We will definitely take this into consideration. I want to apologize for the inconvenience caused and hope that you will offer us a second chance to show you the experience we are known for. We look forward to welcoming you again during your next visit to Frankfurt!With kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Dear Greg,Thank you very much for taking the time to rate NH Collection Frankfurt Spin Tower on this website.Our aim is to provide an extraordinary service and experience for our guests. I am delighted to read we were able to do so. To be mentioned is a sign of appreciation and a lasting memory. Furthermore, I am happy to read that Matea and Oskar were able to contribute in such a manner to your stay. On behalf of the entire team, it would be our pleasure to welcome you back again soon!With kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Lieber Sebastian,im Namen des gesamten Teams möchte ich mich ganz herzlich für Ihre Bewertung bedanken!Eine so hohe Bewertung kann nur ein unglaubliches Kompliment für die Bemühungen des Teams bedeuten, und ich werde sicherstellen, dass ich es an sie weitergebe. Es wäre uns eine Freude, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Mohammad AL Abass - Guest Relation

Dear Mohamed,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.I would like to thank you very much for pointing room service out to us. We will definitely take this into consideration. We look forward to welcoming you again during your next visit to Frankfurt!With kind regards,Mohammad AL Abass - Guest Relations

Sehr geehrter Herr Philipp,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erlebnisse aus unserem NH Collection Frankfurt Spin Tower mit uns zu teilen.Es freut uns wirklich sehr, dass Sie sich bei uns in Frankfurt wohlgefühlt haben und unsere Lage genießen konnten.Ihr Feedback bezüglich der Sauberkeit geben wir gerne in den jeweiligen Abteilungen weiter, um unseren Gästen auch weiterhin einen exzellenten Service bieten zu können.Wir hoffen, Sie hatten eine angenehme Heimreise und freuen uns, Sie bald wieder als Gast in unserm Haus willkommen zu heißen.Für weitere Fragen stehe ich Ihnen gerne jederzeit zur Verfügung.Mit freundlichen Grüßen, Mohammad AL Abass - Guest Relation

Lieber Elian,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit dem NH Collection Frankfurt Spin Tower zu teilen!Es freut mich zu lesen, dass wir Ihnen einen unvergesslichen Aufenthalt in Frankfurt bieten konnten. Wie schön, dass Sie unseren Service genossen haben.Außerdem bin ich stolz zu lesen, dass Personal Ihnen behilflich sein konnte. Ihr Kompliment wird sicherlich innerhalb des Teams weitergegeben. Besonders mit Öztürk, denn sie würden sich sehr freuen zu hören, dass sie bei Ihnen einen bleibenden Eindruck hinterlassen haben.Es wäre uns eine Ehre, Sie in Zukunft wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Mohammad AL Abass - Guest Relation

Dear Michael,First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the rooms and view that NH Collection Frankfurt Spin Tower offers. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honour to welcome you back again in the near future.Kind regards, Mohammad AL Abass - Guest Relation

Sehr geehrter Herr Michael,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mit dem NH Collection Frankfurt Spin Tower mitzuteilen.Ich bin sehr betrübt zu lesen, dass Ihr Aufenthalt weder Ihren Erwartungen noch unseren Standards entsprach. Dies spiegelt in der Tat nicht den 5-Sterne-Service wider, den wir unseren geschätzten Gästen jeden Tag bieten möchten.Da wir unseren Gästen nichts Geringeres als einen Fünf-Sterne-Service bieten wollen, tut es uns sehr leid zu hören, dass wir dies nicht erreicht haben. Zu lesen, dass Ihr Check-in nicht Ihre Erfahrungen übertroffen hat, ist sehr bedauerlich, und ich habe unseren Front-Office-Manager darauf aufmerksam gemacht. Seien Sie versichert, dass wir unser Bestes tun werden, damit so etwas nicht mehr vorkommt. Ich möchte mich bei Ihnen entschuldigen, da Sie eine negative Erfahrung mit dem Team der Rezeption erwähnt haben. Wir tun alles, was in unserer Macht steht, um unsere Gäste bei ihren Anliegen zu unterstützen, und würden es begrüßen, wenn Sie sich direkt an unser Guest Relations Team wenden könnten, damit wir uns um das Problem kümmern und den Vorfall untersuchen können. Obwohl wir die Erfahrung, die Sie bei diesem Aufenthalt gemacht haben, nicht ändern können, hoffen wir, dass Sie bereit sind, in Zukunft wieder bei uns zu übernachten. Gerne zeigen wir Ihnen die Maßnahmen und Schritte, die wir zur Verbesserung unserer Qualität und unseres Services ergriffen haben!Mit freundlichen Grüßen,Mohammad AL Abass - Guest Relations

Dear Hee,Thank you for taking the time to share your experience about NH Collection Frankfurt Spin Tower with us. We regret to read that your experience was not as positive as we would have liked to read. We understand that the reception did not meet your expectations. We also understand your comment about the staff and I would like to inform you that I contacted the departments involved and we are working on a solution to make sure that this will not happen again. On behalf of the entire team, I offer you my sincerest apologies for the inconvenience caused to you. This is not the memorable stay we would have liked to give you. If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. To show you the improvements we hope you will give us a second chance. Then we will personally look after your reservation and will execute any additional arrangement for your stay.With kind regards,Mohammad AL Abass - Guest Relations

Liebe Simone,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit dem NH Collection Frankfurt Spin Tower zu teilen!Es freut mich zu lesen, dass wir Ihnen einen unvergesslichen Aufenthalt in Frankfurt bieten konnten. Wie schön, dass Sie unser Hotelservice genossen haben.Außerdem bin ich stolz zu lesen, dass das Personal Ihnen behilflich sein konnte. Ihr Kompliment wird sicherlich innerhalb des Teams weitergegeben.Es wäre uns eine Ehre, Sie in Zukunft wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Mohammad AL Abass - Guest Relation

Dear L,Thank you for taking the time to share your experience about NH Collection Frankfurt Spin Tower with us. We regret to read that your experience with check-in was not as positive as we would have liked to read. We understand that the situation with early check-in did not meet your expectations. We also understand your comment about the waiting time and I would like to inform you that I contacted the departments involved and we are working on a solution to make sure that this will not happen again. On behalf of the entire team, I offer you my sincerest apologies for the inconvenience caused to you. This is not the memorable stay we would have liked to give you. If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. To show you the improvements we hope you will give us a second chance. Then we will personally look after your reservation and will execute any additional arrangement for your stay.With kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Dear Karla,What a delightful review to read! Thank you very much for taking the time to share your experience about staying at NH Collection Frankfurt Spin Tower. The whole team puts in a lot of effort and commitment every day to assure that our guests have a memorable experience and your feedback motivates us to continue on this path! We hope we will have the pleasure of welcoming you back at NH Collection Frankfurt Spin Tower in the near future.With kind regards,Fariza KurbonaliyonGuest Relations Manager

Dear Richard,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.It is wonderful to read that you were able to enjoy the location of our hotel. I would like to thank you very much for pointing service and menu out to us. We will definitely take this into consideration. We look forward to welcoming you again during your next visit to Frankfurt!With kind regards,Fariza Kurbonaliyon – Guest Relations Manager

Dear Dario,First and foremost, we would like to take this opportunity to thank you for choosing NH Collection Frankfurt Spin Tower for your stay in Frankfurt as well as for taking the time to share with us your comments. I’m very worried about the customer service provided as one of our main objectives is to provide an excellent customer service. This matter will be followed up seriously and please accept my most sincere apologies for any inconvenience this situation may have caused you. Thank you again for your feedback and we hope that you give us a second chance, to show you that we are able to provide a better service.Yours sincerely,Fariza KurbonaliyonGuest Relations Manager

Dear Atilio,First of all, I would like to thank you for rating NH Collection Frankfurt Spin Tower on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can stay assured that your high rating will be shared with them. We would be honoured to welcome you back again in the near future!Kind regards, Mohammad AL Abass - Guest Relation

Dear Atilio,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Frankfurt Spin Tower on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards, Mohammad AL Abass - Guest Relation

Dear Nora,Thank you for taking the time to share your experience at NH Collection Frankfurt Spin Tower! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards, Mohammad AL Abass - Guest Relation

Dear Hyuk Jin,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Frankfurt Spin Tower on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards, Mohammad AL Abass - Guest Relation

Dear Hyunsoo,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.It is wonderful to read that you were able to enjoy the the location and the design to such great extends! I would like to thank you very much for pointing the breakfast out to us. We will definitely take this into consideration. We look forward to welcoming you again during your next visit to Frankfurt!With kind regards,Fariza Kurbonaliyon – Guest Relations Manager