The check- in from the beginning was awful. Worst experience ever!. Front desk attendant bold face lied to me that I booked a king bed, when I clearly booked 2 double bed room. I chose this hotel because of the # of beds available and didn’t get it!
I could have booked any other king size room anywhere else for much cheaper, since I booked way in advance.
I showed the booking confirmation to prove it as well, clearly stating the 2 double bed room, but they had already sold my room to someone else, obviously.
When I asked for a manager, I was told there wasn’t one.
When I asked for a copy of the sheet that I signed at check in, I was told I cannot have it, it is company property, and against their policy.
After Expedia called the hotel, front desk attendant proceeded to lie to the Expedia customer service and said that we had booked a king room, and never made accommodations any better, even after Expedia representative sent them confirmation again, with my 2 double beds booking.
The attendant offered us another room for $279/ night.
Coming to a hotel to check in and get this kind of awful service, while having to rush to a tournament, after the long drive from home, is unacceptable to say the least.
We've traveled all over Indiana and this was the worst experience ever!
We had nowhere else to go since the entire Fort Wayne was booked up. The 2 adults and 2 teenage boys had to make do with 1 bed.
The manager never talked to us the next day or even attempted to speak to us.
