2/10 Forfærdeligt
Marquita
Rejste med familie
3. jan. 2026
initially contacted Expedia to cancel my hotel reservation after realizing that the hotel was significantly farther from my destination than your website had led me to believe. I was informed by an Expedia representative that although I was past the cancellation deadline, I could request hotel approval and would only be charged one night’s stay.
Following this advice, I contacted the hotel directly. The hotel manager informed me that because the booking was made through a third-party service, they were unable to cancel the reservation and instructed me to contact Expedia again. I did so, and Expedia reached out to the hotel on my behalf.
Despite these steps and the assurance I received from your representative, I was ultimately charged over for the full stay, even though I did not stay at the hotel at all. This directly contradicts what was communicated to me during my initial call with Expedia.
I later received a $50 credit toward a future booking, which does not adequately address being charged in full for a stay I never used, nor the incorrect information I was given by customer service.
Unfortunately, I was pass the cancellation date and didn’t mind pay for one night as originally agreed to with a representative
Marquita
Overnattede 3 nætter i december 2025