The hotel is old and can use some upgrading including fire alarms, staff & operable fire hoses. My check in was good, I believe the gentlemen’s name was Bart. He made sure I got an oceanfront room as requested. My last night was horrific. At 4:45am I noticed an orange glare & smoke outside. I go out to the balcony & see that the large tiki next to the hotel is on fire. I run downstairs & there’s no one at the front desk. I bump into Carlos, the valet guy. I’m calling 911 & he says he already did. Another guest runs down & ask Carlos if there’s a garden hose outside. Carlos says “yeah I think so”. The man (who was the hero) runs out & is trying to put out the fire. No fire alarms have gone off yet & the fire is really going. There’s plenty of smoke. I find the fire hose in the hotel, I pull the hose out & I’m trying to turn the valve but it is rusty & not moving. I ask Carlos who is busy filming for help opening the valve & he says me, “no, you’re going to make it worse” & proceeds to walk away. Finally alarms start going off after about 10 minutes. Now the guest start coming down & the lobby is full. I ask someone else to help me but he can’t turn the valve either. No Fire dept yet. Two other guest run out & try to help the guest whose been battling the blaze alone. Eventually the manager (who Carlos pointed out to me) comes out half dressed and is frantically trying to turn the valve. He eventually does. The fire dept finally arrive to finish the job. I don’t recommend!
