Udendørs pool

Anmeldelser af Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 527 af i alt 1429 anmeldelser" "
Bedømmelse på 8 − Udmærket. 286 af i alt 1429 anmeldelser" "
Bedømmelse på 6 − Okay. 253 af i alt 1429 anmeldelser" "
Bedømmelse på 4 − Dårligt. 176 af i alt 1429 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 187 af i alt 1429 anmeldelser" "

7,8/10

Rengøring

7,4/10

Service og personale

7,2/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ikke som anmeldelserne - men bedre...
Jeg læste anmeldelserne inden jeg ankom - og blev lidt anspændt. Men omvendt, så var det rimelig prissat, da vi bookede - så vi tog chancen. Vi bookede værelse med "høj placering og udsigt over havet" og det fik vi. 10. sal og fantastisk udsigt over havneindløbet og broen. Det var de små penge værd at booke det. Værelset var super fint og rengøringen var forbi hver dag for at spørge om rengøring (som jeg så nogen nævnte tidligere at de ikke gjorde). Det eneste jeg synes var ærgerligt ved dette hotel var at morgenmaden kostede $32 per næse og parkeringen $50 per nat. Især parkeringen irriterede mig lidt, da det samtidig er "naturligt" at tippe valet., så hvis jeg smuttede ud og ind flere gange i løbet af dagen, kunne det nemt koste $10 mere. Vi spiste morgenmad ude og nød den frihed (og lavere pris). Pro-tip: Der ligger en parkering-by-app lige over for hotellet. Check prisen på den inden i parkerer!
Overnattede 3 nætter i februar 2024
Svar fra General Manager den 27. feb. 2024
Dear Michael,We were delighted to welcome you to Hilton Fort Lauderdale Marina during your recent visit. We're happy to hear you had an enjoyable experience and that you appreciated our comfortable accommodations and great views, as well as the efficient housekeeping service provided. However, we're sorry you were disappointed with our breakfast prices and with the parking charge; however, this fee is posted online to ensure guests are aware during the booking process and the 50 rate is for valet service, self-parking is also available. Thank you so much for your valuable comments, and we hope to have the pleasure of your company the next time you're in the area.

4/10 Dårligt

Sandra

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ikke pengene værd
Hotellet var under renovering. Der bliver ikke gjort rent eller redt senge. Kun hvis man bor der over 4 dage.. hotellets parkering er vanvittig dyr - 38 dollars pr døgn. Vi havde betalt for at bo højt oppe og med udsigt til vandet, det fik vi ikke.
Overnattede 3 nætter i august 2022
Svar fra General Manager den 13. aug. 2022
Dear Sandra, Guest feedback is always appreciated as we consider it a valuable learning opportunity. We sincerely appreciate you taking the time to share your experience with us. Please accept our apologies for not providing you with a stay that fits your needs and our own standards. e are very sorry for any inconvenience you experienced regarding our renovations. Any updates being made are to deliver a better stay for our guests in the future. However, we never want this progress to compromise our current visitor's experiences. Additionally, we will notify our team of your comments to ensure they are properly addressed. Should you be in the area again, we would be grateful for another chance to change your perceptions of our hotel.

10/10 Fremragende

Asta Tenna

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i februar 2022

6/10 Okay

Thomas Holm

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gammelt og slidt men god udsigt
Gammelt hotel, slidt, ikke vedligeholdt. Ligger super godt, fed udsigt fra 9. Sal med kanal
Overnattede 5 nætter i december 2021
Svar fra General Manager den 6. jan. 2022
Dear Thomas, Thank you for sharing your valuable thoughts. It was our pleasure to host your trip to Fort Lauderdale, and we're delighted you loved our fantastic location near the beach. However, it's unfortunate if you noticed any maintenance issues, and our team will work diligently to ensure that our facilities are in tip-top shape. Situated on the International Waterway, we're pleased you were able to enjoy our spectacular water views. Should your adventures bring you back our way, please allow us another opportunity to deliver the exceptional visit we're known for.

10/10 Fremragende

Steven

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice accommodations, very convenient to the cruise port. Beautiful views. Friendly staff!
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Robert L, Ralston

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

6/10 Okay

Tyler

Rejste med familie
Synes godt om: Service og personale, faciliteter
The pool area was very nice but where we stayed in the west building was not as nice. Our toilet wouldn’t flush and there was a lot of noise outside of our room late at night.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Michel

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I am very upset because they did not return my deposit and the valet parking gave me the scratched car and I realized it the next day
Overnattede 1 nat i maj 2024

10/10 Fremragende

Cathy

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a great place to stay. We stay here every year before our cruise
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Neil

Very nice, would return
Overnattede 1 nat i maj 2024

10/10 Fremragende

Phillip

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great views and a wonderful staff.
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Dear Phillip,We're overjoyed you loved our beautiful, waterfront views and the attentive service from our team. We thank you for your review, and we hope to host you again soon at Hilton Fort Lauderdale Marina.

10/10 Fremragende

Rhonda, Tucson

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The view from our room
Overnattede 1 nat i maj 2024
Svar fra General Manager den 24. maj 2024
Dear Rhonda,Thank you so much for the perfect rating! We're so happy to know that you had a great time with us overall and that our views left a positive impression on you. It would be a pleasure to host you again soon, so hurry back.

2/10 Forfærdeligt

Mary

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fifty dollars to park car per night. Two water bottles waiting for you at desk. Terrible food way over priced. Hotel room bathroom door broken. Long wait time to check in and out.no room service. Awful package
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 24. maj 2024
Dear Mary,Thank you for sharing your experience. We're disappointed to hear about the concerns you encountered, such as parking fees and the bathroom door. Your feedback is crucial, and we'll work to address these matters to improve our guest experience. It was a pleasure having you here, and we hope you'll consider giving us another chance to provide a more exceptional stay for you in the future.

10/10 Fremragende

Stuart

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for dinning and had a cruise the next day, port right down the street.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 24. maj 2024
Dear Stuart,It was a pleasure hosting you at Hilton Fort Lauderdale Marina! We're glad our location worked well for your trip, and we would be delighted to have you stay with us again the next time you're in the area.

6/10 Okay

Bob

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The parking fee of $44 per night seems a bit expensive especially considering the Marriott next door doesn’t charge nearly as much. There wasn’t any soap in my bathroom. Even after the housekeeper came and change the sheets on the bed, the sill didn’t check to make sure there is soap in the shower. I was quite disappointed with that.
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 24. maj 2024
Thank you for your review. We appreciate your feedback and apologize for the shortcomings you experienced during your stay. While we attempt to stay competitive with parking, we will take into consideration your comments for future changes. We apologize your amenities were not replenished and will revisit with housekeeping the importance of ensuring our guests' comfort. We hope you will consider staying with us again in the future.

10/10 Fremragende

Jhon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's very clean, also a good service
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Jhon,Thank you for your kind words. We're delighted you found Hilton Fort Lauderdale Marina well-maintained and appreciated our excellent service. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 Fremragende

Carlos

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing, me and my boyfriend had such a wonderful time. The place is beautiful and everyone is so nice and helpful.
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 22. maj 2024
Dear Carlos,Thank you for choosing Hilton Fort Lauderdale Marina and for sharing your five-star rating! We are pleased to hear that our atmosphere and friendly service met the mark for you and your boyfriend during your recent stay. It was a pleasure to host you, and we look forward to welcoming you back in the future for another memorable experience.

2/10 Forfærdeligt

Tracy

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The air conditioning was not working for a full day and night. I asked the front desk to send someone to fix it three times. Finally someone came and did a quick fix it worked for 15 mins and stopped. No one ever came back to fix it after that!
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Tracy,We'd like to apologize for any inconvenience during your stay. We strive to ensure that all of our air conditioners are functioning as they should, and we will be sure to share your comments with our maintenance team to ensure that we are meeting our high standards going forward. It was a pleasure having you here, and we hope you will consider giving us another chance to impress you in the future.

8/10 Udmærket

Melissa, Pfafftown

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The shampoo and body wash bottles in the shower were completely empty. Considering these are mounted bottles that are full size, it is obvious that staff was not checking these bottles or refilling them regularly. Called down to the front desk and asked for someone to bring some. Almost 30 minutes later we received multiple travel size bottles of shampoo, conditioner and body wash - all different brands, none the same brand as what was in the shower. Seemed very strange alternative to just refilling the bottles. Also the fact that all three products were different brands almost seemed like they sent someone to the local store and just purchased whatever they found on the shelf. In the overall issue, the problem was solved, however in a very absurd way.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Melissa,We appreciate you taking a moment to let us know about your experience. Although we are pleased your concerns were resolved, we apologize for this being an issue to begin with. Our team will share your comments, and we will ensure this will not happen again. Thank you for your review. We hope you will consider staying with us the next time you visit Fort Lauderdale so we can have the opportunity to deliver an experience more closely aligned with our high standards.

10/10 Fremragende

Paola

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
stayed for one night however we definitely wished we would’ve extended our stay. The staff is absolutely incredible, especially milen? At the front desk! The property is absolutely beautiful, with a stunning pool as well
Overnattede 1 nat i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Paola,Thank you for your great review! There's no greater compliment than knowing a guest wishes that they could stay with us longer. Your kind words about our beautiful property and Milen's kind service are truly appreciated and will be shared with the team. We look forward to welcoming you back for an extended visit so you can truly enjoy all we have to offer.

4/10 Dårligt

Rachel

Forretningsrejsende
Requesting refund Hotel dirty / hotel apologized but said they cannot help refund my money as it was through a third-party… I have photos, etc., and text approve. They apologized.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 17. maj 2024
Dear Rachel,We're sorry to hear about any cleanliness or upkeep concerns during your visit. These matters are incredibly important to us, and we'll be sure to have our team look into all of your comments further. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

10/10 Fremragende

JEANETTE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Tamar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I really enjoyed watching the boats come and go. I found peace in it. The dining experiences was amazing from breakfast, brunch, happy hour and the dinner! I also enjoyed the pool. I’ll definitely stay at this property again!
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 16. maj 2024
Dear Tamar,It was a pleasure to host you at Hilton Fort Lauderdale Marina. It's wonderful that you loved our scenic location and inviting pool! Thank you for your kind words, and please come back soon!

2/10 Forfærdeligt

Elizabeth

Rejste med familie
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Shaun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Shaun

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Checking in was absolutely delightful. Loved the lady who totally took care of me!
Overnattede 1 nat i maj 2024
Svar fra General Manager den 15. maj 2024
Dear Shaun,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We'll be sure to pass your compliments along to our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

6/10 Okay

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Having a prom and wedding of Mother's Day weekend was a big inconvenience.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 15. maj 2024
Dear Kevin,We appreciate your feedback, and we apologize for any inconvenience with your event. If there are any specific areas we can address to ensure a more successful experience in the future, please let us know. We hope to see you again soon.

6/10 Okay

Dulcie

Rejste med familie
Synes godt om: Service og personale
Beau séjour dans l’ensemble. Personnel incroyable. Très bel emplacement. Toutefois, la propreté de la chambre laissait à désirer!
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 15. maj 2024
Dear Dulcie,Thank you for sharing your experience. We're thrilled you had a pleasant stay and appreciated our fantastic team and the excellent location. However, we're disappointed to learn about the cleanliness concern in your room and will address it promptly. Your feedback is invaluable, and we look forward to welcoming you back for an even better experience next time!

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Luis

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is perfect. The pool with drink service, warm water as well. Very family friendly. The rooms were clean with great views all the way up to the floor. I’ll say parking is a little confusing with the QR code but it’s okay once you get it. The onsite restaurant is a little vegan in the side so if you’re not into that it’s okay. Awesome stay, will be coming back.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 13. maj 2024
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our property has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

8/10 Udmærket

Shannon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful, clean and great atmosphere and staff. Only negative experience was that someone was smoking pot at 5am and the smell was nauseatingly strong in our room.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 13. maj 2024
Dear Shannon,Thank you for your review! We are delighted you enjoyed your recent experience. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable facilities hit the mark for you. That said, your feedback will be shared with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

10/10 Fremragende

Hector, Miami

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice staff
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 10. maj 2024
Dear Hector,Thank you for being our guest at Hilton Fort Lauderdale Marina. It's wonderful that you noticed our focus on friendly hospitality! Safe travels, and come back soon.

10/10 Fremragende

Thiago, Hollywood

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean hotel and professional staff.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 10. maj 2024
Dear Thiago,Thank you so much for your five-star review. We are so pleased you enjoyed your stay with us. It's great that our hospitable team and clean accommodations made your stay one to remember. We hope to welcome you back soon to Hilton Fort Lauderdale Marina.

4/10 Dårligt

Kayla

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Faciliteter
The hotel was lovely and clean and we enjoyed our 1 night stay. The main reason for the poor review was that we were charged $90 on our credit card for no apparent reason. The hotel was unable to tell us the reason for the charge or reverse it. We had to try sorting it out through our credit card. Overall frustrating experience.
Overnattede 1 nat i april 2024
Svar fra General Manager den 8. maj 2024
Dear Kayla,Thank you so much for your review. While it's so great to hear you enjoyed your clean, comfortable stay with us, we're very sorry to hear about this unexpected charge and would like to this opportunity to apologize. Please feel free to reach out to us so we may address this issue directly and make it right.

2/10 Forfærdeligt

Jason

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The posting for this property is grossly misstated. There is an additional hidden $30 charger per night that can’t be waived. Parking is an additional $50 per night. And there is a falsely advertised EV charging. Will never stay again.
Overnattede 1 nat i april 2024
Svar fra General Manager den 8. maj 2024
Dear Jason,Thank you for taking a moment to leave a review. We regret to learn of your disappointment. Please know that when reservations are made through third-party sites, taxes, and fees are not typically included in the listed rate. Our fees are listed on the website under the Policies and Fees sections of the page, though we'll be sure to discuss your feedback internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Fort Lauderdale and that you will give us another chance in the future to change your lasting impression.

4/10 Dårligt

Fan

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
入住沒有詳細指引方向、 給水、 一樓大廳20美金消費贈送等等。 10AM 敲門打擾只為了問是否退房。
Overnattede 1 nat i maj 2024
Svar fra General Manager den 6. maj 2024
Dear Fan,Thank you for staying with us and taking the time to share your thoughts. We're sorry for any disruption from housekeeping on the day of check-out, and we'll pass your comments along to them. If you're in the area again, we hope you'll consider coming back to see us.

6/10 Okay

Rosalie

Overnattede 1 nat i maj 2024

10/10 Fremragende

Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Gaie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful and friendly. I would definitely come again!
Overnattede 2 nætter i april 2024
Svar fra General Manager den 6. maj 2024
Dear Gaie,Thank you for your kind words! We're delighted to hear that our team's friendliness and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit to Hilton Fort Lauderdale Marina!

10/10 Fremragende

Ronald

Overnattede 1 nat i april 2024

4/10 Dårligt

Sandy

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Out of Conditioner for the 1st night. this hotel does not have wheel chairs for guests - all other hotels I have been at, offer wheel chairs for their guest. 2nd night - desk help didn't put us in a room that was less to walk to. I have a disability, and h ad a terrible time getting to our room. The desk attendant said she gave us a room close to the elevator - but we were on the first floor, far away from the front area. Very long walk. We asked for a view of the inner coastal area - our view was the side of a big boat. where people were walking side to side, seeing right into our room. This was not a view at all! It remained there the next morning as well. Very disapointed!
Overnattede 1 nat i april 2024
Svar fra General Manager den 6. maj 2024
Dear Sandy,Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered during your stay. Please be assured we are addressing your concerns to ensure a more pleasant experience in the future. We hope to welcome you back and demonstrate our dedication to guest comfort and satisfaction.

10/10 Fremragende

michael

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excellent staff very nice people beautiful Property had a great time
Overnattede 1 nat i april 2024
Svar fra General Manager den 3. maj 2024
Dear Michael,It was such a pleasure to welcome you to Hilton Fort Lauderdale Marina! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review and perfect rating, and we hope to welcome you back for another wonderful stay soon!

10/10 Fremragende

Yolanda, Deerfield Beach

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Steven

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
Overnattede 1 nat i april 2024
Svar fra General Manager den 3. maj 2024
Dear Steven,Thank you for staying with us and for sharing your five-star experience! We are pleased to hear that our beautiful atmosphere and location near the port met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Fort Lauderdale Marina for another memorable stay!

6/10 Okay

Helena

Overnattede 1 nat i april 2024

10/10 Fremragende

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 3. maj 2024
Dear Anne,Thank you for your glowing review of Hilton Fort Lauderdale Marina. We're delighted you enjoyed your stay with us, and we hope you have a wonderful time on your cruise!

10/10 Fremragende

Lacie

Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Michelle

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
Overnattede 1 nat i april 2024
Svar fra General Manager den 1. maj 2024
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 Fremragende

Keri

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
Overnattede 1 nat i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.