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Anmeldelser af AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise

2.5 out of 5
AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise
1870 SAWGRASS MILLS CIRCLE, Sunrise, FL

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 473 af i alt 706 anmeldelser" "
Bedømmelse på 8 − Udmærket. 145 af i alt 706 anmeldelser" "
Bedømmelse på 6 − Okay. 45 af i alt 706 anmeldelser" "
Bedømmelse på 4 − Dårligt. 21 af i alt 706 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 706 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Charlotte

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pænt hotel, store værelser og badeværelse. Ligger perfekt hvis man skal over i Sawgrass Mills
Overnattede 1 nat i oktober 2023
Svar fra GM den 31. okt. 2023
Dear Charlotte,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Michael LauriaGeneral Manager

8/10 Udmærket

Renato

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Overall I had a good experience. The only inquiry I have is that my room was in front of the elevators and the noise from people checking out at 5 am was annoying.
Overnattede 1 nat i maj 2024
Svar fra GM den 26. maj 2024
Dear Renato, I'm sorry that guest noise kept you from having a restful sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Best, Michael Lauria, GM

10/10 Fremragende

Yanique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
GREAT
Overnattede 2 nætter i maj 2024
Svar fra GM den 24. maj 2024
Dear Yanique, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Michael Lauria, GM

10/10 Fremragende

Zaahir, Jacksonville

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Nice place. Lots of restaurants in the area. Shopper heaven.
Overnattede 1 nat i maj 2024
Svar fra GM den 21. maj 2024
Dear Zaahir, Thank you for your kind comments. I am overjoyed that you liked our beautifully designed property and vibrant location close to many shops and eateries. The best compliment you can give any hotel is a return stay. We appreciate your patronage and look forward to seeing you again soon. Best, Michael Lauria, GM

6/10 Okay

Jodian Alicia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra GM den 15. maj 2024
Dear Jodian Alicia, Thank you for choosing us, but I’m sorry we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Michael Lauria, GM

10/10 Fremragende

taekanand

The hotel parking has to be shared with the mall and that was a hassle.
Overnattede 1 nat i maj 2024
Svar fra GM den 13. maj 2024
Dear taekanand, We are so glad you had a 5-star stay and I've taken note of your feedback regarding parking. It was our pleasure to host you, and we thank you for choosing us. Best, Michael Lauria, GM

10/10 Fremragende

Pierina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo maravilloso, los baños un poco descuidados
Overnattede 5 nætter i april 2024
Svar fra GM den 13. maj 2024
Dear Pierina, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Sincerely, Michael Lauria, GM

8/10 Udmærket

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay in terms of shopping in sawgrass mall as it's just a short walk away. The hotel is very clean and well kept. Breakfast can be a better in terms of variety n options. Overall fantastic stay and will stay again in the future.
Overnattede 3 nætter i maj 2024
Svar fra GM den 13. maj 2024
Dear Sarah, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and one area for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Michael Lauria, GM

8/10 Udmærket

Rodrigo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra GM den 12. maj 2024
Dear Rodrigo, Thank you for taking the time to share your review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Michael Lauria, GM

10/10 Fremragende

Kayrel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenience of sharing the lot with Sawgrass Mills Mall. Room was nice & contemporary. For a very, very, pricey stay, some sort of breakfast should have been complimentary, fruit, or yogurt, or croissant, or pastry, sm box cereal, or cookie, or bottled water...you're already saving on no pool maintenence fees, & electricity from no room microwave, your $20 breakfast....bit surprising for your caliber
Overnattede 2 nætter i marts 2024
Svar fra GM den 10. maj 2024
Dear Kayrel, Our breakfast is of European inspiration, and we have replaced room service with the flexibility of a quick snack or evening tapas. We appreciate your feedback and will consider it as we monitor our guestofferings. Thank you for your patronage, and we hope to see you again soon! Best, Michael Lauria, GM

10/10 Fremragende

Chabeli

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Dangelo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There needs to be a parking for the hotel guest when the mall is open. Parking was hard to find
Overnattede 2 nætter i april 2024
Svar fra GM den 30. apr. 2024
Dear Dangelo, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings. We appreciate your feedback and hope to welcome you back soon. Best, Michael Lauria, GM

10/10 Fremragende

Natasha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel.
Overnattede 1 nat i april 2024
Svar fra GM den 29. apr. 2024
Dear Natasha, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our AC Hotel. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Michael Lauria, GM

10/10 Fremragende

Montse

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was amazing
Overnattede 2 nætter i april 2024
Svar fra GM den 29. apr. 2024
Dear Montse, Thank you for this "amazing" review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Michael Lauria, GM

10/10 Fremragende

Ricardo, Key west

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
O
Overnattede 1 nat i april 2024
Svar fra GM den 24. apr. 2024
Dear Ricardo, We are thrilled you enjoyed a five-star experience here at AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise! Thank you for the review, and please visit us again. Best, Michael Lauria, GM

2/10 Forfærdeligt

Christopher

Overnattede 1 nat i april 2024
Svar fra GM den 6. maj 2024
Dear Christopher, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Michael Lauria, GM

10/10 Fremragende

Irene

Rejste med partner
Excellent location just 2 minutes walk to the mall .
Overnattede 3 nætter i april 2024
Svar fra GM den 15. apr. 2024
Dear Irene, Thank you for choosing us. I'm glad that you appreciated our walkable location. We appreciate your feedback and hope to welcome you back soon. Best, Michael Lauria, GM

10/10 Fremragende

Sherwin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to shopping and dinning.
Overnattede 3 nætter i april 2024
Svar fra GM den 15. apr. 2024
Dear Sherwin, We are so glad that you found our location easy. Thank you for choosing us, and please come see us again. Best, Michael Lauria, GM

10/10 Fremragende

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would recommend and stay again. Hotel is clean and beautiful. The only negative is the constant whirling wind noise.
Overnattede 1 nat i april 2024
Svar fra GM den 15. apr. 2024
Dear Christina, Thank you for your recommendation! I'm glad you found the hotel clean and beautiful. We appreciate your choosing us and look forward to your return. Best, Michael Lauria, GM

10/10 Fremragende

Natasha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that there is great shopping and nice restaurants in the area
Overnattede 1 nat i april 2024
Svar fra GM den 14. apr. 2024
Dear Natasha, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our great location. We appreciate your choosing us and hope to host you again. Best, Michael Lauria, GM

10/10 Fremragende

NATASHA

Rejste med familie
Great for shopping
Overnattede 4 nætter i april 2024
Svar fra GM den 9. apr. 2024
Dear NATASHA, Thank you for your kind words. It is excellent to hear that our proximity to shopping was a highlight of your enjoyable visit. We hope that you made some fun memories here and that you will return in the future to make even more of them. Best, Michael Lauria, GM

8/10 Udmærket

Jon

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location within walking distance to many stores and restaurants. We stayed on the second floor and dealt with multiple nights of persons running in the hallways above us. To prevent the discomfort of paying guests, I would strongly recommend that families with children should be placed on the lower floors and older adults should be placed on the higher floors. We endured multiple days of these around midnight stampedes as well as early morning stampedes. The only positive thing was that we had a very relaxed schedule and we were able to go back to sleep. I will be back but again I strongly stress that older guests should be placed on higher floors, whenever possible.
Overnattede 5 nætter i marts 2024
Svar fra GM den 2. apr. 2024
Dear Jon, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Michael Lauria, GM

10/10 Fremragende

Jasmin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My boyfriend and I enjoyed our stay! The only thing we wished the hotel had was a pool. Other than that we enjoyed our weekend.
Overnattede 3 nætter i marts 2024
Svar fra GM den 2. apr. 2024
Dear Jasmin, Spending time with loved ones is always a great reason to travel! It is rewarding to hear that our AC Hotel was an excellent backdrop for your stay in the Sawgrass area. Thank you for sharing your kind review and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Michael Lauria, GM

8/10 Udmærket

Lucero

Rejste med familie
Good service
Overnattede 6 nætter i marts 2024
Svar fra GM den 2. apr. 2024
Dear Lucero, We strive to provide our guests with exceptional service that keeps them returning to our AC Hotel, so we hope you will be back. Thank you for your support and kind words! Best, Michael Lauria, GM

10/10 Fremragende

IMFAPART, CAPE CORAL

Overnattede 1 nat i marts 2024
Svar fra GM den 21. apr. 2024
Dear IMFAPART, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael Lauria, GM

10/10 Fremragende

Kimberley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location! Amazing staff! We had a wonderful stay!
Overnattede 2 nætter i marts 2024
Svar fra GM den 1. apr. 2024
Dear Kimberley, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Michael Lauria, GM

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale
You cannot walk to the arena after a show. This should be noted somewhere in the hotel.
Overnattede 1 nat i marts 2024
Svar fra GM den 30. mar. 2024
Dear John, Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Michael Lauria, GM

4/10 Dårligt

Zhongnan

No shampoo, no conditioner, no shower gel in the middle of a shower. Sound proof is bad. You can hear your neighbors’ TV shows.
Overnattede 2 nætter i marts 2024
Svar fra GM den 29. mar. 2024
Dear Zhongnan, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our AC Hotel. I apologize for our shortcomings and hope we can redeem ourselves to you on a future visit. Sincerely, Michael Lauria, GM

10/10 Fremragende

Javier

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

8/10 Udmærket

Nekoda

The Decor in the room was on point
Overnattede 1 nat i marts 2024
Svar fra GM den 13. mar. 2024
Dear Nekoda, It was kind of you to take the time to review our AC Hotel. I’m glad you enjoyed your visit and our beautiful, functional accommodations. We appreciate your choosing us and hope to host you again. Best, Michael Lauria, GM

10/10 Fremragende

Davis

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the convenience of the location.
Overnattede 2 nætter i marts 2024
Svar fra GM den 7. mar. 2024
Dear Davis, We are thrilled to hear that you had a wonderful stay with us and appreciate you taking the time to share your positive experience. Our exceptional location is just one of the many ways we strive to stand out from the competition. It would be our utmost pleasure to welcome you back should you find yourself in the area again. Thank you for choosing us as your host. Best, Michael Lauria, GM

10/10 Fremragende

Rudolph

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location, open lobby area and patio.
Overnattede 2 nætter i februar 2024
Svar fra GM den 3. mar. 2024
Dear Rudolph, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Michael Lauria GM

10/10 Fremragende

RYAN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Always a pleasure staying here, even for a layover to catch another flight. Excellent service!
Overnattede 1 nat i februar 2024
Svar fra GM den 29. feb. 2024
Dear RYAN, It is always a pleasure to host you! Thank you for your exceedingly kind words and for always choosing the AC Hotel when you stay in Sunrise. We look forward to your next visit. Best, Michael Lauria, GM

8/10 Udmærket

Urgel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Jazlene

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Joseph

Overnattede 1 nat i februar 2024
Svar fra GM den 22. feb. 2024
Dear Joseph, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Michael Lauria, GM

4/10 Dårligt

GULAY Zeynep

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Screaming kids it look like playground not hotel
Lots of kids screaming and playing ball at entrance area and corridors of the hotel we had to yell to them hotel employees did not do anything
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
Dear GULAY Zeynep, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Michael Lauria, GM

10/10 Fremragende

Paulo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Shanna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was in a great place next to the outlet, wish the hotel had its own parking area instead of sharing with the outlet/Seasons 52 restaurant. Definitely challenging to find close parking.
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
Dear Shanna, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed our exceptional location. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future. Best, Michael Lauria, GM

8/10 Udmærket

Wendell

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern hotel, courteous staff, clean surroundings and easy walk to the mall. Breakfast was nice because but not outstanding. Take away food was also quick and filling. Food options could be wider and room size could be slightly larger.
Overnattede 3 nætter i februar 2024
Svar fra GM den 15. feb. 2024
Dear Wendell, We are happy you had a great stay at our AC Hotel! We are pleased to welcome guests to Fort Lauderdale and play a small part in their enjoyment of the area. We hope you will return and stay with us every time you do. Best, Michael Lauria, GM

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra GM den 15. feb. 2024
Dear Anonymous, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Michael Lauria, GM

6/10 Okay

aniska

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
The property has a great location within minutes walking distance of Sawgrass. I also love the gym and the views from the gym, especially as most hotel gyms tend to be cramped internal rooms. It was a nice touch to put the guest name on the TV screen. The cleaning staff never replaced anything, including soap, lotion, coffee, sugar, or makeup remover towels during our stay. We had to ask for them at the front desk, which was inconvenient as we were on the seventh floor. The front desk staff were really helpful and also a lady who works in the dining area.
Overnattede 3 nætter i februar 2024
Svar fra GM den 13. feb. 2024
Dear aniska, We are delighted to hear that the hotel's location was perfect for your travel, and that you had a great experience at our fitness area. However, we apologize for any inconvenience caused by the lack of attention to detail displayed by the housekeeping staff. Thank you for sharing your feedback; it helps us understand how we are doing and what we can do to improve. We hope to see you again soon. Best, Michael Lauria, GM

10/10 Fremragende

DENIA

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My first time staying at the hotel and the service at the reception was great. Welcoming and friendly staff who assisted us with all our needs. Easy check in and checkout process.
Overnattede 3 nætter i februar 2024
Svar fra GM den 11. feb. 2024
Dear DENIA, On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best, Michael Lauria GM

10/10 Fremragende

Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and friendly
Overnattede 1 nat i februar 2024
Svar fra GM den 11. feb. 2024
Dear Caroline, Offering clean accommodations and friendly service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Michael Lauria GM

10/10 Fremragende

Victor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything. Will go back
Overnattede 1 nat i februar 2024
Svar fra GM den 5. feb. 2024
Dear William, As a hotelier, one of the most rewarding things to hear is when guests are happy with their stay and will return for another visit. Thank you so much for your business and your kind feedback. We enjoyed hosting you and look forward to doing so again anytime you return to the area. Best, Michael Lauria, GM

8/10 Udmærket

Christopher

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good except for parking when the malls hours are busy
Overnattede 3 nætter i januar 2024
Svar fra GM den 30. jan. 2024
Dear Christopher, It is wonderful to hear you had a good stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michael Lauria, GM

10/10 Fremragende

Lynden

Overnattede 2 nætter i december 2023

10/10 Fremragende

Alex

Synes godt om: Rengøring
Overnattede 1 nat i januar 2024