The property was listed as "Palazzo Strozzi" when we booked in 2018. The photos shown on-line are accurate of the interior of the apartment. This building may have been a palazzo years ago, but the run-down entry areas from the street entrance, lack of paint, poor lighting in the entry areas, the chipped flights of stairs (the elevator does not go to the apartment floor, nor was it advertised that it did), dirty windows in the elevator shaft all concerned us. We had difficulty with the electronic key (Vikey app) and help was not available as the WP store closed at 1:30 until 3:30 on our arrival date of Saturday. We were literally waiting at the big double door street entrance for about a half hour until a kind neighbor let us in the first set of doors. The second set (wrought-iron gate) was also locked and we could not proceed to go up the stairs to the apartment. Finally, Gaia's neighbor on the floor came down and let us in to the apartment. Very nice woman; but did not speak Enlish. We would have benefitted from some instructions using the various pieces of equipment - washing machine, dishwasher, television, etc. There is no clothes dryer, though it is advertised. Wifi in the apartment failed for about four days. That meant the now-working Vikey app did not work to access all three doors. Yes, we had regular keys. We went to the lobby for Wifi access. I had to contact Gaia about three times for an update or that we did not have wifi. She responded after our inquiry that it would soon be fixed. It was not fixed when we departed. The television did not have English stations (CNN, BBC) or the ability to add English subtitles. I asked Gaia for help; she was unable to assist us. She did not have or leave a listing of various channels. The interior lighting throughout the apartment was very low level which made reading difficult in the living room or the master bedroom. The master bath lighting was very poor; my husband had difficulty seeing to shave. The master bath shower curtain only went along one side of the claw-foot tub, so water streamed outside the tub onto the floor. We mopped up the wet floors. Overall, the location was terrific. The online representation of the photos is accurate.The building is run-down. I noticed the current listing name is no longer using "Palazzo Strozzi." The real Palazzo Strozzi in a museum located about two blocks away from this building. I would not recommend this apartment to my friends.