Hoteller nær Finca Don Felix para la Naturaleza

"Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. "

"The iron was not working and not hot water."

"AirCo was good, property is very roomy. The location of the hotel is excellent: next to the square of Cayey, with several restaurants and bars. The staff is excellent, and they will help to improve a stay by listening and acting upon feedback."

"From check in to check out, the staff was amazing. Nothing was too hard for them to give to us. Friendly and so professional! The only thing is, we needed an iron in the room and we didnt have one but that was it. Clean, new, private and very well cooled. Excellent stay!"

"The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. "

"The staff clamed that they sent me instructions on how to enter the room and I didn’t see anything in my mail box reflecting that claim I had to sleep in my car that night I had no phone number to call."

"Poot and parking is not safe."

"This is not a hotel. It is a bedroom with a common space. There is no security, no security door latch locks in the room, floors lack cleanliness and they dont even put fitted sheets, you sleep on top of mattress cover, which is stained with yello marks. We left 15 min. After arrival and asked for refund. Property never answered and there is nobody on the property to contact. Mis lesding information all the way. "