2/10
During our recent stay at the hotel for three nights, everything was satisfactory and the service was adequate until the morning of our departure. Upon preparing to leave for the airport, we discovered that 370 EUR had been stolen from our luggage, which was securely stored in our room.
We immediately contacted the hotel staff for assistance, but their initial response was, "Sorry, we can't do anything right now." This response was both confusing and unsatisfactory, given that the money was kept inside our room and was intended for use in Istanbul.
When we pressed further, the staff responded with, "Why didn't you put the money in the safe locker?" This reaction was both surprising and troubling, as we believed that our belongings would be secure within our room without the need for additional precautions.
We are currently awaiting a satisfactory resolution to this matter.
Sibel
Overnattede 3 nætter i juli 2024
