4/10
Expedia rates this Riad as "impressive". Well, they're many impressive riads in Fez, but this is not one. The building is nice and could be a wonderful riad, but it's poorly managed and maintained with a result far worse than in pictures.
It's definitely not a 4 starts hotel, as pretended, rather a B&B. Two people take turns 24 hours, sleeping in the sofas. They do their best, but this is not the kind of service one can expect.
Breakfast is correct, not excellent.
The rooms in the upper floor are too hot, even in April. Those in the terrace level may be hell.
In short, considering the fares, choose another place to stay.
ps. All this lack of professionalism is consistent with the first problem we had with the riad, they overbooked and ask me to cancel the reservation. Only thanks to Expedia pressure they accept to keep our booking. Bad idea anyway...