Dear Birgit, Thank you so much for your review, We are glad to read this kind of feedback, We wish you all the best and hope to see you again in the future Warm regards

Merci beaucoup pour ce super retour, au plaisir de vous revoir,

Hi there, Many thanks for your great feed back, We hope to see you again, Best regards,

Hello Paul and thank you for your kind feedback! With pleasure to welcome you back here soon,

Hello Robert, thank you so much for this positive feedback! We are happy that you enjoyed your stay and we hope to welcome you soon again here! Kind regards,

Bonjour Pascale et merci beaucoup pour votre retour! Bien à vous,

Hello Sharyn and thank you very much for your positive feedback! With pleasure to welcome you back here soon! Kind regards,

merci de votre au plaisir

Bonjour et merci de votre retour. Effectivement il y avait un salon canin sur ces dates, et littéralement cela à été une catastrophe à gérer pour nous,Navré de la gène occasionnée par l'incivilité de ces personnes,Au plaisir

Merci beaucoupau plaisir

Thank you so much,Warm regardsRémy

Dear guest,Sorry to read your disapointment,You should have tell us as we could have given you another room,warm regards

Merci beaucoup,Au plaisir,Rémy

Merci

merci

Merci beaucoup

Dear Fabian,Thanks for your feedback just to highlight few point :- You checked in at 18h16 and I'm pretty sure if you notice something wrong on your room you will come straight to the reception. We could have arrange an other room, or as our housepeeking team is still on shift untill 19.00 could have fixed the bed matter. But of course if you complain the morning after your night its hard to fix.- You are right, the power went down due to a big storm, and you are also right than a breaker shut down the whole property. The staff on duty managed to put back the power on 2 building but not on the third one. except at 6.45 am. This building was full of guest by the way and very few customers complained about the matter. For those who did, they were comprehensive, and didnt even ask for something. they were nice and spoke to the staff including me gently. For instance, we offered some breakfast for people who were impacted on this night.- I'm definetly not pushy nor arrogant dear Fabian, you just didnt let me explain what happen, and you were so convince we let people without electricity in one building on purpose than i didnt have anything else to tell you... Especially when you asked for a full refund. Its not how it works and once again, nobody left the property unsatisfied that morning except you.- The person at the reception who agreed for à 20% discount was me. Not so bad for a pushy and arrogant manager ? And of course i couldnt agree on a full refund you requested so hard because you use the room from 18.00 to 09.00 am roughly with thats true once again no power for 5 hurs in the middle of the night.I wish you all the best for your next travel and stay around the world. Warm and kind regards

Merci beaucoup pour ce super retour,Au plaisir,

Merci pour votre retour,Dommage qu'on ne sache pas pourquoiau plaisir

Merci beaucoup pour ce super retour,Au plaisirRémy

Merci beaucoup pour votre retour,Au plaisirRémy