3/5 Okay
Ryan, Kent
Rejste med partner
23 okt. 2020
Synes godt om: Renlighed, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Hotel and was in a beautiful setting . We sat down at the terrace bar first for a few drinks before check in , again was beautiful but had to wait what seemed like a lifetime for service . When we went to our room everything was great , really good decor . The only downfall was our mini bar , we went to have a drink before going down for dinner only to find the two vodka miniatures had already been opened and filled with water , you could tell as the cap seals were broken and when I took a smell it smelt of nothing . This of course is unacceptable especially with what’s going on in the current state of affairs . I tried ringing front desk as I didn’t want to make a scene but no answer . I went down to reception myself to be greeted by an elderly foreign gentleman, I explained him the matter discreetly . He wanted proof of the matter so I requested him to come to our room , could see the problem of course , however was not apologetic one bit , instead insinuated that it was myself or the cleaner! It’s only a £2 miniature it was more the cleanliness and health and safety of the matter . All he said was that he wouldn’t charge me for the bottles opened , which of course I was amazed with as it had nothing to do with me anyway . He left the room and that was that . Then we had went down for dinner , which was amazing food but by no means al a carte price worthy . We decided to finish with a cocktail on the terrace , only to wait half for our drink , we ended going to bed! ☹️
Overnattede 1 nat i oktober 2020
