Hoteller i Fair Oaks

"great"

"The floor of our room was sticky. Very pet friendly. Breakfast buffet was not stocked well, specifically they were out of coffee the first day and out of hot water the next. To be fair, once I brought the issue to the attention of the front desk, they alerted the breakfast crew and they remedied the problem. "

"Nice personnel"

"We flew in late at night. I was embarrassed to take my daughter to the room. It smelled like marijuana so bad."

"The staff was very nice! I had trouble with my flight & they were able to help me. The parking is super tight, I don’t think it’s legal to have parking spots so tight. There aren’t really my amenities, only breakfast. The rooms are cute & they were clean. There was a guest yelling at the front desk attendant and although the lady wasn’t cursing, she was very confrontational and uncooperative, and making herself out to be the victim. Other guests who were sleep deprived after flights were shaken...

"No any chair in room, it very difficult for customer. "

"I do not know the hotel’s pet policy. I was not traveling with my dog, but the staff was very kind and helpful. The room was clean and I felt safe staying there. This is an older hotel with exterior doors that lead to the parking lot so if that’s not your thing, you may want to find another place but the location was important to me and so I chose to stay at the Heritage Inn again. the staff was very helpful and I’m grateful. Thank you. "

"IHG/Expedia - NO HUMANS - I was unable to cancel my via the AI system. When I asked the AI if it was a human, it would only reply something like "I am a certified agent". I tried for over an hour through various chat bots. Never found a human. Was unable to cancel and get a refund. Was unable to make a complaint, even. NEVER USING EXPEDIA OR IHG AGAIN, UNTIL THEY HIRE HUMAN CUSTOMER SERVICE. "

"Staff was amazing "

"Through was clean very nice felt very cozy"

"Good breakfast "

"The Desk staff was most accommodating and welcoming. The site is well maintained and clean. Five pillows on the King bed was nice. Breakfast was typical but did have sausage and beacon on different days. Walking distance to a couple of fast food establishments and very close to grocery shopping. Quick, easy access to the freeway. I felt comfortable with the parking."

"Right by the airport always come here before Tahoe "

"$17.99 for a breakfast that should be complimentary is wild. "

"Friendly staff and clean room"

"It was a relaxing stay indeed. This facility is truly a pet friendly. I love everything about this hotel."

"So clean and conford "

"No pancakes 4 breakfast, otherwise, it was good. Parking was easy 4 a disabled person. "