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Anmeldelser af Mercure Exeter Southgate Hotel

4 out of 5
Mercure Exeter Southgate Hotel
Southernhay East, Exeter, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 384 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 315 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 162 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 92 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 53 af i alt 1006 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,8/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Knud

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig hotel
Vi have brug for et nats ophold i vores Englands tur.. pga COVID-19 lidt specielt, og vi har 3 hunde med på tur.. Det var super, så det vil vi gerne se igen, gerne udenfor COVID-19.. Men vi nød de timer vi var der.
Overnattede 1 nat i august 2020

8/10 Udmærket

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel suited our needs at the right price.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Louise

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Reception staff couldn’t have been more welcoming, great check in with friendly staff. Hotel room clean. Thank you for a great stay.
Overnattede 1 nat i maj 2024

6/10 Okay

Maria

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room was quite dark so you had to put all the lights on in the day time. The hairdryer was broken. There was no soap in the dispenser in the shower. The bed base had a rip in it. Not worth £206 per night!
Overnattede 1 nat i maj 2024

6/10 Okay

Tim

Synes godt om: Rengøring, service og personale, faciliteter
I liked the hotel and staff but I thought the extra cost of parking, use of the pool and breakfast considering the nightly rate was a charge to far I could stay at a premium budget hotel for much less and I didn’t think the quality of the bed was as good as a budget hotels mattress and pillows. My tv worked on and off and I didn’t get my cups/hot chocolate replenished all which led me to feel this hotel was not value for money despite nice general facilities and friendly staff.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jan

Rejste i en gruppe
Synes godt om: Faciliteter
Lovely staff very clean eould go back again
Overnattede 1 nat i april 2024

10/10 Fremragende

Roisin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The welcome when I arrived at the Mercure was so lovely. The staff who checked me in, an earlier let me drop my bag were so friendly and accomodating which was so appreciated after I'd had at a different venue the previous night. The room was so comfortable and I had such a great night sleep.
Overnattede 2 nætter i april 2024

4/10 Dårligt

Daniel

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter
Initial impressions were good, with a pleasant room. Looking forward to a dip in the pool, it soon became apparent that the leisure facilities cost an additional £10 per person which although on the hotel's Expedia page it was in details which needed scrolling down to. In addition we discovered that the jacuzzi wasn't working. The safe in the room was locked and there was a toenail from a previous occupant on the floor along with multiple crumbs around the table area which suggested that the room hadn't been properly cleaned. The safe issue was sorted quickly and housekeeping came to clean, whilst we enjoyed a complimentary drink. On return to the room 20 minutes later the toenail and crumbs remained in place, which according to the recepttstaff was due to "new vacuum cleaners." We were then moved to a prestige room which, although clean wasn't as nice as the previous room. Breakfast the following morning was haphazard. After being told to sit where we wanted we had to discover from other guests that tea and freshly cooked eggs had to be ordered as this wasn't explained, the remainder of the buffet was average at best. For the same price as charged in the hotel breakfast was available at The Ivy, 5 minutes walk away. Hotel staff tried to make our situation better and waived the car park fee, but on reflection I will not be staying here again and cannot recommend to other visitors
Overnattede 1 nat i april 2024

8/10 Udmærket

Samantha

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A few issues on check in with a family room booked, hoped to have a bath for our little one.. we eventually got there with a wonderful kind staff member Martin who went above & beyond for not just us but other guests too. He is a real asset to the hotel. We visit fairly often for one night at a time, living only an hour away.. for a break from the daily grind.
Overnattede 1 nat i april 2024

10/10 Fremragende

colin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location, with in walking distance of all the bars in the city centre, friendly staff, 24 hour bar and a 12 o'clock check out. perfect
Overnattede 1 nat i marts 2024

10/10 Fremragende

Bridget

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed using the spa and swimming pool facilities and chose the hotel because of those facilities. The room itself was slightly dated and cold.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Ajay

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very impressive lobby, dining area and bedroom, which had some nice touches. However, the hotel is let down by the lack of parking spaces, which are on a first come, first serve, basis. Also, overnight parking costs £15.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Andrew, Abbots Ripton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location, clean room with comfortable bed. Friendly staff. Breakfast disappointing - soggy toast and over cooked eggs - otherwise ok.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Emma

Overnattede 1 nat i marts 2024

10/10 Fremragende

Jane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed on the evening of Mothers Day, but arrived mid morning. Had a drink and lunch in the bar area, the pianist was a very nice touch.
Overnattede 1 nat i marts 2024
Svar fra Jenn Howell, Operations Manager den 13. mar. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Fremragende

Aimé

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Jenn Howell, Operations Manager den 13. mar. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Fremragende

Nathan

Overnattede 2 nætter i februar 2024
Svar fra Jenn Howell, Operations Manager den 5. mar. 2024
Thank you for taking the time to leave us a great review of your stay with us. I hope to welcome you back again in the future. Kind Regards

8/10 Udmærket

BeverleyDavid

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Shabby rooms, poor decorative condition.
Mattress worn out could feel the springs, carpet grubby, windows not sealing in the frame letting in cold air and noise, curtains covered in dirty brown stains, toilet bowl cracked to the inside and fixed with silicone filler, bathroom towels very worn and thin. Breakfast room clean and tidy with very good choice of food.
Overnattede 2 nætter i februar 2024
Svar fra Jenn Howell, Operations Manager den 25. feb. 2024
Thank you for taking the time to leave us a review of your recent stay with us. I am really grateful for your feedback as will continue to use this a way to improve our services. I have passed this information to our housekeeping and maintenance team in order to rectify these issues immediately. I hope to welcome you back in the future. Kind Regards

10/10 Fremragende

ANDREW W

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lovely relaxed stay - with friendly, excellent staff and facilities. We will come again.
Svar fra Jenn Howell, Operations Manager den 25. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am really appreciative of your comments and hope to welcome you back in the future. Kind Regards

8/10 Udmærket

David

Overnattede 1 nat i februar 2024
Svar fra Jenn Howell, Operations Manager den 19. feb. 2024
Thank you for leaving us a great review of your recent stay. I hope to welcome you back again in the future. Kind Regards

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring, service og personale
disappointing
Unhelpful staff and haphazard cleaning ruined an otherwise pleasant stay. The gym and the room were cleaned rather half-heartedly with gym equipment dirty and dirty coffee cups left in the room. The low point of the stay was reception refusing to call me a taxi to the station causing me to miss my train.
Overnattede 3 nætter i februar 2024
Svar fra Jenn Howell, Operations Manager den 19. feb. 2024
Thank you for taking the time to leave us a review of your recent stay with us. I was obviously really shocked to read your comments as this is not the usual standard. We have a direct telephone on the front desk to the local taxi company and do often recommend that people book this direct as they often ask for personal and credit card information which we are unable to provide. I will take on board your feedback though and hope to welcome you back for a more enjoyable stay in the future. Kind Regards

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Ok but refurb wasn’t handled very well
Refurb going on in bar so the bar and restaurant area was a bit of a mess staff struggled to handle it. Hotel is ok tired in places
Overnattede 1 nat i februar 2024
Svar fra Jenn Howell, Operations Manager den 15. feb. 2024
Thank you for leaving us a review of your recent stay with us. We have tried to limit any disruption whilst the bar was being refurbished and moved our restaurant and bar to our fully equipped suite during this time, I will take on board your feedback to report back to our teams. I hope to welcome you back again in the future. Kind Regards

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Poor customer service - staff completely uninterested. A two night stay should not result in room keys not working after one night.
Overnattede 2 nætter i februar 2024
Svar fra Jenn Howell, Operations Manager den 15. feb. 2024
Thank you for leaving us a review of your recent stay with us. I am really sorry to hear of the issues you have had during your stay with us. I really appreciate your value feedback so that we can continue to work on improving our services. I hope to welcome you back in the future for a more enjoyable stay. Kind Regards

8/10 Udmærket

Clare

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location, comfortable stay
Great location - quiet yet v close to the centre. Great shower. Good hotel staff, could be better breakfast staff. Nice gym, pool, jacuzzi and sauna in morning when not too busy.
Overnattede 1 nat i februar 2024
Svar fra Jenn Howell, Operations Manager den 15. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and will take on board your feedback to report back to our teams. I hope to welcome you back again in the future. Kind Regards

8/10 Udmærket

Geoffrey

Synes godt om: Rengøring, service og personale, værelsets komfort
Very pleasant
Overnattede 1 nat i februar 2024
Svar fra Jenn Howell, Operations Manager den 15. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Fremragende

Clare

Overnattede 1 nat i februar 2024

8/10 Udmærket

T

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel
Excellent hotel,friendly and efficient staff Reception good.car parking good and plenty of spaces. Room good with excellent ensuite.shame about poor quality toilet rolls. Buffet breakfast very good.pleased with fresh brown bread for toast. Evening meal very poor. Luke warm fish and chips,chips not fully cooked.we were only ones in restaurant so no excuses.suggest avoiding restaurant.
Overnattede 2 nætter i februar 2024
Svar fra Jenn Howell, Operations Manager den 6. feb. 2024
Thank you for leaving us a review of your recent stay with us. I am pleased to see that overall you enjoyed your visit to us but am obviously sorry that you were disappointed with your meal with us. I will pass this on to the Head Chef in order to better improve our services. Kind Regards

8/10 Udmærket

Charlie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
It was a nice place to stay and brilliant with the spa facilities!
Overnattede 2 nætter i januar 2024
Svar fra Jenn Howell, Operations Manager den 6. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Fremragende

Katherine

Overnattede 1 nat i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Udmærket

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Fremragende

Sally

Rejste med familie
Last minute booking everything was great but could do with usb plugs as only had charging cables with us.
Overnattede 1 nat i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Okay

Johylie

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay
Great stay. Room was quite large, r caption staff were extremely polite and the hotel had great facilities with a pool, gym and sauna. Breakfast was stock standard but definitely did the job.
Overnattede 2 nætter i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Fremragende

Sarvjeet

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Fremragende

andrew

Overnattede 1 nat i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

4/10 Dårligt

Meryn

Overnattede 2 nætter i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a review of your stay. I am sorry to see that you weren't fully satisfied and hope to welcome you back in the future for a more enjoyable stay with us. Kind Regards

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Udmærket

Stephen

Overnattede 2 nætter i januar 2024
Svar fra Jenn Howell, Operations Manager den 3. feb. 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Okay

Helen

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The Gym and Swim Staff were excellent on each occasion we used the facilities. Jack on reception was able to sort our room issue very quickly. Thank you
Overnattede 3 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 Okay

Rachel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Easy checkin process. The pool was clean and not too busy. Breakfast was ok, but the coffee machine was broken, the first morning coffee was in a thermal catering flask which was not great, the waitress replaced it with a Starbucks coffee. The following morning the machine was still not working I asked the waiter if they had fresh coffee he was rude but eventually we were brought a pot of coffee. The room was clean and spacious.
Overnattede 2 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay with us. I am sorry to hear there were some issues and hope for a more enjoyable stay next time you are in Exeter. Kind Regards

8/10 Udmærket

Sadie, LONDON

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was an excellent location for us near family for Xmas. Despite issues with facilities on check in (minor), the staff were amazing - fully accommodating and took care of us brilliantly. Cleanliness exemplary. Nice touches like santa in the foyer - luxurious styling, rooms have nice clean sheets, fluffy towels and robes, complimentary drinks, big TV, walk in shower - you could even open the windows a bit (I feel claustrophobic in hotel rooms when the windows don't open!). Excellent stay, thank you!
Overnattede 3 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Fremragende

Richard

Overnattede 4 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Fremragende

Liss

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Udmærket

Lesley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I only used the room no other facilities
Overnattede 2 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Fremragende

Jason

Overnattede 1 nat i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Udmærket

Andrew

Synes godt om: Værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Udmærket

Joanna

Synes godt om: Rengøring, service og personale, faciliteter
Staff were very efficient on check in. We enjoyed the pool/ spa area, although it's beginning to look its age and could do with a bit of tlc. Room was clean and comfortable although the TV didn't work (no sound other than a strange buzzing noise which only stopped when switched off at the wall). Location is good for city centre, cathedral, shops, restaurants etc. Overall we like the hotel, we've stayed before and will stay again. Breakfast is always good.
Overnattede 1 nat i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Udmærket

Keith

Synes godt om: Overnatningsstedets tilstand og faciliteter
Very nice facility. Easy walk to downtown shopping. The front desk staff were not very friendly and the restaurant staff need to be trained in their knowledge of the menu items.
Overnattede 2 nætter i november 2023
Svar fra Jenn Howell, Operations Manager den 7. dec. 2023
Thank you for leaving us a review of your recent stay with us. I am pleased that overall you enjoyed your stay with us although I was saddened to read your comments around our team members as this is not the usual feedback we get - I will pass this on to the team manager. I hope to welcome you back soon. Kind Regards

10/10 Fremragende

Matthew

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Jenn Howell, Operations Manager den 5. jan. 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards