2/10
We booked a room for 2 adults and 2 small children and got a confirmation for ONE room.
In brackets the word "Adjoining" is mentioned. When googling that, the definition from Oxford Languages writes “next to or joined with”.
Since the booking states ONE room and not TWO adjoining I think it’s safe to assume that we are talking about some version of connecting doors so we would not be separated.
It turns out that is not the case because according to the receptionist the hotel does not have any type of connecting doors and can only offer us two rooms next to each other.
Had that been clear when booking the hotel I would never have chosen that hotel! I think I have not reviewed the product that I was sold.
Please note that I am looking at the Danish version of Hotels and you (hotels.com) are communicating (mails etc.) with me in Danish. So when receiving this: “Du har booket 1 værelse. Standard-dobbeltværelse (Adjoining)” in the confirmation mail and I even googled the meaning of “Adjoining” I cannot see that I have not been sold a product that the hotel did not deliver, when receiving TWO rooms instead of ONE.
Dorthe
Overnattede 1 nat i august 2024