Hoteller nær Empress Gardens

"No issues with the room or the staff, they were fine. My problem was with the noise. The restaurant is central in the hotel, and there is an open space above it and the hallways to the rooms. The noise travels up and seems to be amplified by the acoustics. I could hear everything that took place 2 floors below me. "

"Promptness at work and also handling of each and very individual enquiry with utmost care requirements were missing and reminders were required to be placed to get anything done. Overall a great experience but this could be improved. Luxury hotel stays aren’t the same as they were back in the nineties or early 2000. Maybe it’s just me but this is what I felt. "

"Couldn’t swim"

"Great location for shops & restaurants. "

"Good shower, good food and service "

"Rooms were very old styled with very old bath fitting and bedding... Mis selling in the name of Merriot... "

"Avoid this place at all costs! Booked a room with AC as advertised on Expedia. They tried to charge me extra for the AC and were not accepting all the info I had saying AC is included. The staff were completely unreasonable. The WiFi does not even reach the room. The room, sheets, and shower room are dirty and smelly. It's very noisey outside and in. The hotel is gross, piles of litter and overflowing bins in the corridors, and the area is not nice, there are nice places for the same price...

"All good"

"We were given a filthy 3-bed room which was barely cleaned beforehand and was situated right next to the breakfast area. Absolutely not a place to stay again. "

"Staff should improve on understanding English to avoid giving wrong answers for eg i asked whether the room has been paid for when check-in the male staff said yes however the next day while checking out another female staff said I have to pay for the room. Miscommunication. "