Hoteller i El Refugio

"The lake is beautiful, the place is nice, security is ok, the people give good service BUT….there is a high danger of the 3 deseases and there are many moquitos, especially during the rain season that starts in May. According to the locals hospitals are filled in that time. The hotels have no plan, do not fumigate, do not inform, do not do anything to avoid the number of moquitos in the room with that risk. When addressed they ignore as they are not the decisionmakers. The authorities are making...

"We had an awesome stay at this hotel. The view from the room is spectacular. Food at the Bistro was great. We wish we could have stayed longer to relax by the pool and lake. 100% recommended."

"I couldn't get a towel after swimming. My family had to use a used towel. I went to the reception, but they didn't bring it to me, and there was no answer from the evening and I didn't see anyone. Everything was perfect except for the service above. The lake was so beautiful."

"Great"

"El menu estaba pasable, pero los detalles, platos rotos, tazas rotas, cubiertos doblados. "

"Saying they get "

"I loved this place was beautiful,rooms very big bathroom gorgeous we have everuthing ,specifically a big mirror beds very comfortable the air conditioner was working perfect, brrakfast excellent. I will go back to this hotel."

"The host was great and very helpful. Room was large and clean . "

"Great location and staff at reception. She made the best for our stay in Santa Ana."

"Nuestra habitación era muy cómoda, con aire acondicionado, agua caliente y una buena ducha. Eric fue muy atento e incluso llamó a Tazumal para preguntar si estaban abiertos durante la Semana Santa. No tuvimos aparcar un coche."

"Had a great time . Maria was helpful and maintain the pool clean everyday."

"It’s a scam company together with Casa Luna. Paid a 9.4 hotel and got sent to Casa Luna, their low rate hostel. I tried Casa Luna on a previous trip. Unless you noice levels like a Turkish bazar on two sides of your room. A dirty stinky filthy kitchen across and no services at all. Even on my strong complaints the staff gives a damn. No refund offered, no apology. And…. Antique Luna was still available 2 hours later. Scam artists "

"Not familia orientation "

"No servicio de teléfono en cuarto nivel ! El servicio de desayunos muy cierto tiempo 7-9 am y no variación en el desayuno Excelente Servicio de costumercservices Excelente el gym acceso a la par y hasta las 12 de la noche Piscina muy sucia no pudimos bañarnos "