Hoteller nær El-Hamra-tårnet

"Check in was a horrible experience "

"We stayed as a group of 8 people across three rooms. Unfortunately, there were some misunderstandings at check-in, particularly regarding the half-board package and the distinction between adults and children. It wasn’t entirely clear what was included, and this created some confusion at the start of our holiday. It would have made a big difference if the staff had reviewed the booking more thoroughly upon arrival – especially when dealing with a larger group and multiple rooms. We were looking forward to a relaxing holiday, and those details should really be in order from the beginning. We also noticed that staff frequently encouraged us to leave reviews and mention specific employees. This felt a bit intrusive and took away from the natural service experience. That said, the hotel itself and its facilities were nice, and we hope to see better communication and a smoother check-in process in the future."