Hoteller nær El Charco del Ingenio Botaniske Have

"Such friendly and helpful staff. When they saw me come back with coffee, the next day there was a coffee maker, filters and coffee in our room, no extra charge. When they saw me come back with bottled water, the next day there was a five gallon jug of water with a simple hand pump in our room, no extra charge. Our stay included our choice of free breakfast or free lunch. This is NOT a luxury hotel or a resort. It is a small, local, very authentically Mexican hotel. It is right in the...

"Pros: close to Centro, spacious, kitchen well equipped, A/C in bedroom area (that mostly cooled living room too), big balcony with view, pet friendly. Hostess was very responsive & helpful. Cons (not really cons, just things to CONsider): no check-in desk (it says hotel but it’s more like an Airbnb), 1/2 to 3 flights of stairs so if you have heavy luggage that might be an issue. Handrails only on 1 side of stairs."

"An absolute haven! We spent two nights at this dreamy property and enjoyed superb service. The grounds are like a park and the staff went above and beyond to make our stay as comfortable as possible. "

"I want to start by thanking Laura, who was wonderful and stayed up late to check me in after my flight arrived in the middle of the night. Unfortunately, the rest of my experience was highly disappointing. The next morning, there was a complete lack of staff in the breakfast area. After waiting for a full hour, I finally had to message Laura via WhatsApp just to find out if anyone was available to provide breakfast. The worst part, however, occurred after I checked out. I was inundated with a...

"Very nice little quiet hotel. Very nice rooms. The staff is helpfull and gives amazing service. Its worth a stay, very close to the center of the city"

"I’d like to give my super honest review of the property to advise other patrons to be smart when traveling. The hotel was great I’m not going to lie and say it wasn’t clean and in an amazing location. What disappointed me was the way they tried to rip us off when we asked for us to be transported to a town an hour away. She quoted me $2300 pesos. Luckily I know better and I ended up meeting a taxi driver that quoted me $1000 pesos for the same exact ride (clean car & super professional). I...

"The apartment was super nice and the location was excellent "

"The staff was so helpful with everything especially plans and reservations. Always very clean! Breakfast was incredible!"

"Excellent location"

"It’s not a simple hotel, it’s home away from home. Everyone, from the owners to the staff is incredible. They will go above and beyond to help with anything and make you feel welcome. A true gem, great location. Rooms are modern, clean and stunning. Chilaquiles for breakfast are first class. We couldn’t be luckier to stay here TOP PLACE! also great for events!. We fall in love with it! and we are looking forward to staying there again…we will be back 100%😍🌟"

"The breakfast was nice. The roof top bar very nice. The room was very hot but they were able to get a fan that helped some. Diego our driver from the airport was very friendly and kind."

"Bastante comodo"

"Muy buena impresión, no sabia que no tenia estacionamiento, hay valet parking que te ayuda si llevas carro y lo estaciona, estoy acostumbrado a oscuridad total al dormir y la luz del patio entraba por la ventana aunque estuviera cerrada y lo resolvieron muy rapido, excelente atenciones. El hotel esta en un lugar privilegiado y céntrico, muy recomendable"

"We stayed at Alma room and it was lovely, the attention from the staff was so warm and "

"Una propiedad excelente, la calidad del lugar es inmejorable. Ya hemos estado antes y por eso regresamos. Cerca de todo"