4/10 Dårligt
Jens
29. apr. 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Lack of communication
Stayed at this hotel for one night, arriving 26. april. I booked a "Blue Virgin Room" as the homepage said that "this heavenly blue interior with halo hanging lamps creates an oasis of peace".
Well, the heavenly blue interior was pink, and the peace there was nothing of as a rock concert was going on 50 meters from my room untill almost 1 AM. Impossibel to sleep? Off course it was.
A couple of days before my stay I received an "all you should know about your stay e-mail". I learned about breakfast, spa, the foot bath, the ice wall and so on. What I dindn't learned about was that the rock concert was taking part virtually on the premises. Did the management knew about this big concert three days before my arrival? I suppose so. Would I have stayed at the Mariahagen Hotel if I knew about the rock concert? No way!
Now, I am certainly not against rock music at all, but why didn't the manager think, that the guests should be informed about this rock event? I came to the hotel for the "oasis of peace" and ended up with a very bad experience and totaly ruined sleep. 150 euros for a sleepless experience. Never again.
All in all: I really liked the hotel, and the breakfast was fine, but in my opinion the management certainlay has to keep up with the communication to the guests.
Jens
Overnattede 1 nat i april 2022