This is a good hotel which we recommend, and we’ll very likely return, but this particular stay was marred by the fact we encountered bedbugs. Luckily we were awake when they began to emerge! The response by the front desk was excellent: Laura responded immediately (this was at 1:30am) and opened another room for us.
There were parts of the rooms and property that looked a bit worn, but overall, it’s a beautiful facility with beautiful views (including balconies) of a beautiful area.
The amenities were excellent and generous in a couple of areas: a welcoming glass of sparkling wine, a bottle of wine in the room, and complimentary wine-tasting for two. The breakfast options were quite basic, and more along the lines of snacks. Better than nothing, but I wouldn’t consider it to be breakfast.
Upon checkout, we received an apology about the bedbugs and were told that our room had been treated two weeks prior (information we could have used at check-in; we would have asked for a different room!). I didn’t feel good about paying full-price for the room due to our experience, so I asked if the company offered any kind of compensation. They reduced the bill by 50%. I frankly thought they should have offered something instead of me having to ask. I also thought that they should have comped the entire stay, and some readers of this might argue that I should have insisted, but given the amenities provided at a hotel that was already very reasonably priced, I accepted the offer.
