4/10 Dårligt
Gwendolyn
Rejste med familie og småbørn
26. jun. 2025
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
So when we first checked in, i asked for ajoining rooms . The attendant assured me that these were ajoing rooms. We went across the street to the casino for a little while. When we came back and got to the room, the room was not ajoining and the rooms they could put us in was all the way on the other side of the hotel away from my family. Once we got in the rooms, the room was dirty it had bugs in it and dirty stuff all on the walls .They tried switching the rooms and checked three more and they were dirty as well. One room they checked actually had a bug crawling on the bed so it was next.The fourth one was a little better but not as clean as it should have been.All of the ice makers were broke. They had 2 elevators and one was broke the whole time . The other room i had. Had really nasty stuff on the walls right by the door that I didn't see when I first came in. The desk was really sticky like it had not been cleaned properly. We tried to make the best of it because it was my moms 80th birthday.They things that we did like was when we complained,the staff acomadated us with a free meal and lazer maze tickets. The next day they sent someone to make sure we had what we needed however when that staff member when in one of my family members room , he was knocking on the door really hard like he was the police and when my granddaughter open the door he pushe passed her and just rushed in the room yelling and so it really upsetted my girls which made the feel unsafe. T
Gwendolyn
Overnattede 2 nætter i juni 2025
