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Anmeldelser af Grand Harbor Resort and Waterpark

3.5 out of 5
Grand Harbor Resort and Waterpark
350 Bell St, Dubuque, IA

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 326 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 359 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 184 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 87 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 47 af i alt 1003 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Justina

The staff were friendly
Overnattede 1 nat i maj 2024

4/10 Dårligt

Megan

Rejste med familie
Synes godt om: Rengøring
Everytime about this trip including using expedia in the first place was a horrible experience. Waste of money and time. Should have just stayed home.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Carol

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Melissa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location with a nice water park! Facility had a restaurant onsite that was nice. Morning continental breakfast terrible, but they’re rarely good at any hotel. Parking lot was right next to hotel with lots of space. Hotel was a little outdated, but still very clean.
Overnattede 1 nat i april 2024

4/10 Dårligt

Melissa, Clinton

Overnattede 1 nat i april 2024

8/10 Udmærket

Luke

Overnattede 1 nat i april 2024

4/10 Dårligt

Kyle

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The rooms are outdated and are not thoroughly cleaned.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Sherry

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the River walk and view of the Mississippi river.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Rebecca

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing rooms so dusty it was built up on phone bathroom was dirty we only came here for pool it closed early and most of it roped off
Overnattede 1 nat i april 2024

8/10 Udmærket

Otto, racine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the room was nice and had view of the river, but breakfast was terrible ,all they had was toast , muffins,fruit and coffee in the lobby
Overnattede 1 nat i april 2024

8/10 Udmærket

Luvies

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Its the sink and in the bath tub that too slow to drain.
Overnattede 1 nat i april 2024

8/10 Udmærket

Mike

Overnattede 1 nat i april 2024

10/10 Fremragende

Donald

Synes godt om: Service og personale
Overnattede 1 nat i april 2024

10/10 Fremragende

Melissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fun and nearby fun family places
Overnattede 1 nat i januar 2024

10/10 Fremragende

Beronica

Synes godt om: Service og personale
Overnattede 3 nætter i marts 2024

4/10 Dårligt

Courtney

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We made a 6 hr drive from Missouri to enjoy the water Park with our kids and apon arrival was told water Park would be shut down early both days and completely closed the last day of our trip then while in the water Park day one they shut it down due to it needing multiple repairs we were just told to call Expedia and ask for a refund and that was it and still didn't get to utilize the water Park which was the full reason we came
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Kate

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This "resort" is not worth the cost, at least for what you are going to have to pay for a weekend rate. The hotel staff is fine but was not at all welcoming or friendly. The waterpark had a an entire pool and a section of the kids area shut down for repairs. The arcade only had about half the games working, the rest were out of order. The room, for the rate we paid, was lackluster. Bathroom amenities just include a small bottle of shampoo, bath bar, and lotion. Conditioner and body wash would have gone a long way and I've gotten both at much less expensive hotels. The food was not good. Breakfast had four hot items, eggs, sausage, tator tots, biscuits and gravy. I had eggs and biscuits and gravy, both somehow tasted strongly of chicken broth and were very unappetizing. The kids chowed down on some donuts holes. The coffee, and I'm not picky about coffee, but I'll be honest, this was coffee-flavored water, at best. Nothing was terrible or ruined our trip, it just wasn't worth the weekend rate and I would recommend others to find an alternative hotel where you'll likely get a much better value. At this resort your kids might have fun if you've got easy going, young kids but your wallet will not.
Overnattede 1 nat i marts 2024

4/10 Dårligt

michelle

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Was not worth the money. No toilet paper in room, blow dryer did not work, concession stand at pool was to open at 4...did not open until 6pm! I expected better
Overnattede 1 nat i marts 2024

10/10 Fremragende

Stephanie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great place for families. We loved the water park and also the river walk just outside the hotel. We will be back for another stay!
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Rachelle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was very nice and helpful. Water park is really fun! It’s a family friendly place in a good location
Overnattede 1 nat i marts 2024

10/10 Fremragende

Julie, Janesville

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This hotel was dated but relatively clean, the beds were comfortable. The water park was a nice break for my 11-year old. Once again the water park was dated but maintained.
Overnattede 2 nætter i marts 2024

6/10 Okay

Josefa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
I didnt the fact the water park wasnt open until 4pm the 2nd day of my stay specially since is advertised as a water park that is open daily .i enjoy the arcade the room and food the parking and the view of the Mississippi River
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Amy

Overnattede 1 nat i marts 2024

6/10 Okay

Maria

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It is a decent property. It is clean , had free breakfast ( although was the same two days on a row), sell discounted tickets to the Mississippi River museum, the Lazer maze is fun and the Skittles dispensing machine is something we've never seen before. Also the Riverwalk was a very nice bonus. And most staff we ran into was friendly, especially the front desk staff. We had an issue since waterpark was not open the whole time, which we didn't know at the time of booking ( you really have to dig in the website to find that info, should be on the home page). And there is no regular pool or hot tub on premise while the water part is not open. Half or the games in the arcade were not working and the front desk staff was not able to do any refunds if your credit were taken off your card. The prizes machine is pretty lame, only a few items are available. They were testing the firealarm system , which is understandable, but the staff in our floor told us it was not a drill, so we had to get her our kids and valuables and run down the stairs to evacuate ( would be nice to know it was just testing ). The restaurant was also closed on Monday, when we were going to just relax and stay at the property to eat. And the last thing. What is up with all the signs, the ones printed out on white paper and taped all over the place. One was even in a poster paper written out with a stencil. Overall an ok hotel if you do your digging to check out the operating hours of amenities.
Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Eric

Rejste med familie
The water park was closed when we checked in.
Overnattede 1 nat i marts 2024

6/10 Okay

Amy

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024

6/10 Okay

Kristin

Synes godt om: Service og personale
.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Wendy, Tomah

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice quiet hotel
Overnattede 1 nat i marts 2024

10/10 Fremragende

YUEN FAN

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The room has a beautiful view of the river and the water park is fun.

6/10 Okay

Craig

Synes godt om: Service og personale
The elevator situation was terrible and had multiple problems with the key cards
Overnattede 1 nat i marts 2024

6/10 Okay

Kollin

Rejste med familie og småbørn
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I had a gift card given to me for use at the Hotel, I asked the front desk if I could redeem the cash value for play time in the arcade, or if I could simply buy a "players card" to be used for games. The answer was no, I was told the only places I could use the gift card was either to buy merchandise or snacks at the front desk, buying snacks or drinks at the "bait shack" or use it at Tony Roma's restaurant...tried to buy some chips and drinks by the pool at the Bait Shack...guy said he couldn't accept it there.
Overnattede 1 nat i marts 2024

6/10 Okay

Derrick

Rejste med familie og småbørn
Synes godt om: Rengøring
It had a water park
Overnattede 3 nætter i marts 2024

6/10 Okay

Quinton

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Bridget

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great fun!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Courtney

Checking was smooth
Overnattede 1 nat i marts 2024

6/10 Okay

Christopher

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

4/10 Dårligt

Eric

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Found old popcorn behind the nightstand. Door was hard to secure. Breakfast was over crowded, maybe extend breakfast to 10.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Bobbi

Overnattede 1 nat i marts 2024

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

8/10 Udmærket

Trisha

Overnattede 1 nat i marts 2024

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort worked for my visit Overall a very good facility It is starting to get a bit long in the tooth… Room furniture is worn, edges worn and wobbly. Bar chairs similar. Complimentary breakfast a bit on the lean side. What was offered was good, but lack of items was noted. No fruit, yogurt and even waffle maker was surprising.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Valerie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the water park and the game room. Lots of room and the life guards were nice to have. Great parking and walking down the sidewalk along the Mississippi was beautiful! Walked to the casino too! Great place!
Overnattede 1 nat i februar 2024

4/10 Dårligt

Travis

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The rooms were not clean and very damaged.
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Molly

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Came here for the waterpark, as a treat for kids.. was not told that it would be closed during our whole stay..
Overnattede 1 nat i februar 2024

4/10 Dårligt

Todd

Overnattede 1 nat i februar 2024

6/10 Okay

Deanna

Rejste med partner, Forretningsrejsende
Bed was not comfortable at all. We arrived late after a long day of travel and got "scolded" by front desk for not calling to let them know we were going to be late. Older lady, not friendly. She acted like we were lucky we still had a room.
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Jena

Rejste med familie
Synes ikke om: Rengøring, service og personale, værelsets komfort
Some people shouldn’t be in customer service.
When getting to our room we had noticed that the room was not cleaned. I don’t mean some dust on the furniture.. which def was pretty bad and the computer chair was very stained… but there was a large pile of crumbs on the nightstand and what looked like dried juice that was very sticky. The comforter on one of the beds had brown stains all over it, and there was long black hairs under the covers on the sheets. There was also someone else’s mail in the garbage in the garbage can so we knew the garbages weren’t emptied. Mind you we had 2 small kids and the hotel was “fully booked”. We went to the water park and after a while we went to the concession stands and there was a sign that stated “back in 30 minutes to restock”. A man standing there claimed he was there for about 25 mins waiting and we stood with a line of people for another 25 mins. We finally had to give up and leave as our kids were hungry and getting very impatient and we never saw anyone inside restocking at any point of us waiting. The front desk worker was so rude to my husband about the dirty room. She stated since we booked through hotels.com there was nothing that they could do and that was our problem. She actually said “your room is dirty, we get it” and offered a new room after she just told us there were no other rooms available and we were suppose to pack our kids and stuff back up and move. He ended up walking away because he couldn’t deal with her attitude and I cleaned the room myself. Dont go here.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Natasha

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the breakfast, so good! The donut holes are where it's at. Great establishment but could benefit from some minor updates.
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Jose

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fool me once
Expedia mess up my date there so I lost 433 plus I have to rent room again for 633. So over a 1000 on a room with 2 bed that’s smelled like dirty socks, extractor fan didn’t work, bedsheet were so old they felt very old and uncomfortable, Pool are way old and not maintenance, there was filth water everywhere reminded me of any old motel with a pool. Go what each night cost was a big ripped off, and the Tony Romas too expensive for a 2.5 star rating.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Bobbi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a great place to stay!
Overnattede 1 nat i januar 2024